MWIN2016
Dormant account
- Joined
- Jan 7, 2017
- Location
- manchester
I'll start by saying im a compulsive gambler, with some mental issues. I will not name the sites concerned until I have given them a proper chance at resolving the matter.
In October 2015 I excluded from Site A (incidentally after losing a big four figure sum in a day on a credit card, ofcourse drunk) for a period of 5 years. I simultaneously excluded from a number of sites, and was completely gambling free for a while. However I returned to it about 15 months ago.
Most recently I've been playing in my means and despite a couple of huge blips, have been satisfied with the high quality sites such as casinoland and trada- relatively under control.
Seeking a bonus and more specifically cashback....I signed up to Site B (unaware ofcourse that they are part of the same group as Site A) five days ago.
I won £214 from my initial £20 deposit. This was processed, as I sent my ID (still not flagged).
Last night I got super drunk and lost approximately £1000 with them. I'm ashamed yes I took money that didn't belong to me via PayPal as I chased the losses (I'll have to face the shame and consequences of that shortly). I was suicidal for a while, until I noticed a familiar name on my online statement as I figured our what to do. The holding company of Site A had put money into my account and taken it.... Then it clicked Site B was owned by Site A! How and why I was able to get an account in the first place is beyond me ...surely they have some responsibility given my previous losses and how they publicize responsible gambling all over TV?
I emailed and rang them up and this morning asking for a refund of all deposits minus my withdrawal.... Since I realize had I won £1000 no doubt I wouldn't have received it.
The customer rep wasn't much help, couldn't refund, used your money, etc. However the conversation did verify that I wouldn't have received my funds had I won, especially such an amount 'Your account would have been flagged in the next few days- takes a few days sometimes'. Got me more angry.
Then I sent off an email to the managers email.... Currently awaiting a response. It was a bit harshly worded with the threat of going to the gambling commission, Ecogra and small claims court (I was angry at myself, but also them). Thankfully they are regulated.
I'm confident of based on what I read that with the will return the money, its a huge organisation, though not hugely accredited- all bets, deposits and withdrawals are voided surely? All legitimate casinos would behave in this way I have read.
Am I right to be optimistic? I was told net deposits are £814 (I can't check since my account was blocked after I rang them).
If they don't resolve this promptly am I right to do a chargeback, will I get it and will the bank agree? The gaming contract is nulled and voided.
I ofcou accept responsiblity the drink, compulsive gambling issue and my underlying bipolar for this also.
However the point remains. No doubt had I won £1000, or made any further withdrawal I would have been flagged on the system and I wouldn't have received the winnings (I've never disputed anything in my long gambling career)... As i say this was confirmed by the rep I spoke to who said my account would have been flagged shortly (it can take a while).
Any help and advice is appreciated. Thanks for reading.
In October 2015 I excluded from Site A (incidentally after losing a big four figure sum in a day on a credit card, ofcourse drunk) for a period of 5 years. I simultaneously excluded from a number of sites, and was completely gambling free for a while. However I returned to it about 15 months ago.
Most recently I've been playing in my means and despite a couple of huge blips, have been satisfied with the high quality sites such as casinoland and trada- relatively under control.
Seeking a bonus and more specifically cashback....I signed up to Site B (unaware ofcourse that they are part of the same group as Site A) five days ago.
I won £214 from my initial £20 deposit. This was processed, as I sent my ID (still not flagged).
Last night I got super drunk and lost approximately £1000 with them. I'm ashamed yes I took money that didn't belong to me via PayPal as I chased the losses (I'll have to face the shame and consequences of that shortly). I was suicidal for a while, until I noticed a familiar name on my online statement as I figured our what to do. The holding company of Site A had put money into my account and taken it.... Then it clicked Site B was owned by Site A! How and why I was able to get an account in the first place is beyond me ...surely they have some responsibility given my previous losses and how they publicize responsible gambling all over TV?
I emailed and rang them up and this morning asking for a refund of all deposits minus my withdrawal.... Since I realize had I won £1000 no doubt I wouldn't have received it.
The customer rep wasn't much help, couldn't refund, used your money, etc. However the conversation did verify that I wouldn't have received my funds had I won, especially such an amount 'Your account would have been flagged in the next few days- takes a few days sometimes'. Got me more angry.
Then I sent off an email to the managers email.... Currently awaiting a response. It was a bit harshly worded with the threat of going to the gambling commission, Ecogra and small claims court (I was angry at myself, but also them). Thankfully they are regulated.
I'm confident of based on what I read that with the will return the money, its a huge organisation, though not hugely accredited- all bets, deposits and withdrawals are voided surely? All legitimate casinos would behave in this way I have read.
Am I right to be optimistic? I was told net deposits are £814 (I can't check since my account was blocked after I rang them).
If they don't resolve this promptly am I right to do a chargeback, will I get it and will the bank agree? The gaming contract is nulled and voided.
I ofcou accept responsiblity the drink, compulsive gambling issue and my underlying bipolar for this also.
However the point remains. No doubt had I won £1000, or made any further withdrawal I would have been flagged on the system and I wouldn't have received the winnings (I've never disputed anything in my long gambling career)... As i say this was confirmed by the rep I spoke to who said my account would have been flagged shortly (it can take a while).
Any help and advice is appreciated. Thanks for reading.