Spin Palace doesn't want to pay me

[vinylweatherman]

I even tried to have them check my history with them, of course they didnt bother to. Forgot to mention that I never would have known of it if I hadnt asked. I probably could have disputed it and had it resolved trough a third party but I didnt have any trust left in them (and no money in play) and would under no circumstances continued to play there.

After that I have made some small deposits at other casinos but not a single one for the past two months (also partly because Im "learning" PLO at the moment). If you cant trust Ladbrokes, who can you trust?
32Red is the only casino I trust anymore, they assured me Im a "genuine" player.

Well, Ladbrokes are accredited, a PAB could be worth it just to clear your name. They are NOT going to change a flawed system until they can be made to see their mistake, and investigate what went wrong.

If Ladbrokes made this mistake, it shows their has to be an underlying problem, and it MAY come back to haunt you at another casino in the future. In essence, Ladbrokes believe you have multiple accounts with them. Their attitude is that only one can receive a bonus, but OTHER casinos treat multiple accounts as FRAUD, and a reason to confiscate winnings.
The explanation may be that somebody else in your household also plays at Ladbrokes, but hasn't admitted it. A visitor could also have registered from your house.
A mistake could also be made if someone with the SAME NAME has registered, and Ladbrokes have assumed you are the same person, perhaps playing from a "second home", such as a summer retreat - that thought it was necessary to open another account, rather than use the one they already had at the other location.

MY view is that Ladbrokes are INCOMPETENT when dealing with anything out of the ordinary, rather than exhibiting rogue like behaviour.

[spiderlegz]

Well, Ladbrokes are accredited, a PAB could be worth it just to clear your name. They are NOT going to change a flawed system until they can be made to see their mistake, and investigate what went wrong.

If Ladbrokes made this mistake, it shows their has to be an underlying problem, and it MAY come back to haunt you at another casino in the future. In essence, Ladbrokes believe you have multiple accounts with them. Their attitude is that only one can receive a bonus, but OTHER casinos treat multiple accounts as FRAUD, and a reason to confiscate winnings.
The explanation may be that somebody else in your household also plays at Ladbrokes, but hasn't admitted it. A visitor could also have registered from your house.
A mistake could also be made if someone with the SAME NAME has registered, and Ladbrokes have assumed you are the same person, perhaps playing from a "second home", such as a summer retreat - that thought it was necessary to open another account, rather than use the one they already had at the other location.

MY view is that Ladbrokes are INCOMPETENT when dealing with anything out of the ordinary, rather than exhibiting rogue like behaviour.

I maybe could have resolved with their "team". But I tend to have a short fuse at times and you know how their support can be. Also could have taken it up with the affiliate I downloaded from, I know he would have helped. But I dont think its worth the hassle. Same goes with PAB, I think its for more serious issues.

And Im single and last time I checked I was the only one in Finland with "my name". Probably some IP address stuff as it sometimes changes several times per week, altough not lately. But I dont believe it was because of that either.

And I think your view is correct, incompetence. And they are so slow to deal with. The bonus I played later that week, which was credited normally, actually was worth more. And they didnt lock me out or anything and in the end credited the bonus, so maybe they werent that sure themself

[chipsalex]

So the answer from the PAB is "Hello,
Yes, I understand that is was only the deposits that were returned.
As it happens the casino has shown us that you were involved in fraudulent activity and we support their decisions against you."

They gave me no reasons just like the casino and just like ecogra.
Is this really fair, to gamble at a casino and then be told that I am fraud by everyone without ever having any proof or reason shown to me?
Do you guys really think I'm going to bring them to court for 900$? Of course not!
This is so unreal it feels like everyone is against me.
WHAT DO I DO?

[Casinomeister]

...They gave me no reasons just like the casino and just like ecogra...

They are not going to disclose how they catch fraudsters. I know how they do it, Max does, and just about every operator out there knows it as well. But as soon as fraudsters figure out how they get caught, they adapt using other means.

"Deposits are refunded and winnings confiscated and accounts locked. We put the player back into the same positions as he was before he started playing with us...."

So go find something else with your time; don't waste ours, Douglas or Alessandro or whatever your name is

[vinylweatherman]

So the answer from the PAB is "Hello,
Yes, I understand that is was only the deposits that were returned.
As it happens the casino has shown us that you were involved in fraudulent activity and we support their decisions against you."

They gave me no reasons just like the casino and just like ecogra.
Is this really fair, to gamble at a casino and then be told that I am fraud by everyone without ever having any proof or reason shown to me?
Do you guys really think I'm going to bring them to court for 900$? Of course not!
This is so unreal it feels like everyone is against me.
WHAT DO I DO?

You have exhausted your options really, other than going to court. It is perfectly normal for the casino to show Max & Bryan their evidence, and this does mean that it has been reviewed TWICE, and by INDEPENDENT sets of people. Max and Bryan have many years of experience in this field, and Tex Rees at eCogra has similar levels of experience in dealing with complaints made by players against casinos.

Since you have only recently joined this forum, and so far have only made this complaint, you don't have any history here, so we cannot judge whether you are a busted fraudster, or an innocent player let down by the system.
There are other forums though, and you may have signed up through an affiliate, and this affiliate MAY offer a scheme to assist with this kind of problem.

You may have UNWITTINGLY breached the rules by not understanding you were disregarding the terms and conditions. SOME websites actually PROMOTE casinos through encouraging various practices that casinos consider fraudulent, this is because although players lose out, the WEBSITE makes money by sending the players to the casino. These sites tend to advertise bonuses as a guaranteed income stream, but the REAL money has already been made, just as with the Ponzi schemes, by those who start it, or in the case of casino welcome bonuses, about 5 - 10 years ago.

The other thing to remember is that webwallets, such as Moneybookers, WILL assist casinos when fraud is being investigated. They (the casino) have detected a "ring" of players, and can ask these processors if THEIR systems support this link. In the case of an accusation of colluding, this would be passing money via peer to peer transfer to other players implicated in the conspiracy. This sharing of funds breaches the rule that play must be with your OWN money (or money borrowed from YOUR credit card or bank overdraft). This is certainly NOT fraud in the usual legal sense, but IS considered as "fraud" by casinos. In legal terms, it is more "breach of contract", rather than fraud.


Well! blow me - he got banned whilst I was posting. Can't say he wasn't warned though.

[spiderlegz]

Well the OP can always go to LGA Malta http://www.lga.org.mt/lga/home.aspx and probably have the same answer, altough it will likely take a much longer time.

And taking them to court (if you would want to) would be next to impossible as they are based in Belize..

A reason why I only play at PLCs based in Europe. If my case had involved some serious cash I would have contacted IBAS, if no solution then a lawyer and given them hell.

[vinylweatherman]

Well the OP can always go to LGA Malta http://www.lga.org.mt/lga/home.aspx and probably have the same answer, altough it will likely take a much longer time.

And taking them to court (if you would want to) would be next to impossible as they are based in Belize..

A reason why I only play at PLCs based in Europe. If my case had involved some serious cash I would have contacted IBAS, if no solution then a lawyer and given them hell.

They are deemed to be based in Malta, because this is where they hold their gaming licence. Disputes involving gaming would therefore come under the laws of Malta. Belize seems to house a few companies that casinos use as agents to handle the bulk mailing and emailing of promotions, which is where the Belize address comes from. See, for example, Fortune Lounge emailers.

Max seems to have found more to this case than meets the eye, because the OP has now been banned on the grounds of "Bogus PAB". This most likely means the OP lied to Max when filling out the form, and the lie was uncovered upon investigation with the casino.

He will now be another statistic on the Bitchmeister Blog.

[spiderlegz]

They are deemed to be based in Malta, because this is where they hold their gaming licence. Disputes involving gaming would therefore come under the laws of Malta. Belize seems to house a few companies that casinos use as agents to handle the bulk mailing and emailing of promotions, which is where the Belize address comes from. See, for example, Fortune Lounge emailers.

Max seems to have found more to this case than meets the eye, because the OP has now been banned on the grounds of "Bogus PAB". This most likely means the OP lied to Max when filling out the form, and the lie was uncovered upon investigation with the casino.

He will now be another statistic on the Bitchmeister Blog.

Still think that the main company is based in Belize, altough Malta is as close to a banana republic you can come in EU. LGA is as everyone knows a big joke and Malta has to big economical interests in it. Same goes for all the other licensing jurisdictions.

So the OP had his best shot with Maxd and Bryan IMO.

[vinylweatherman]

If Max had lingering doubts, the OP would have been allowed to stay & argue the case, rather than being banned. Not everybody whose PAB fails gets banned.

[maxd]

No, no doubts, there is more than enough reason to be satisfied with our conclusions here. The OP is toast and the PAB is in the dustbin. We've got other things to do.