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Spin Palace say they can't pay withdrawal to card used to deposit

Discussion in 'Online Casinos' started by lyndiam, Jun 14, 2014.

    Jun 14, 2014
  1. lyndiam

    lyndiam Dormant account

    Occupation:
    Administration
    Location:
    England
    I have played at Spin Palace on and off for a number of years and have never had a problem. However I recently received a replacement bank card and now Spin Palace are saying they cannot pay my recent withdrawal of £100 back to this card. It is the same bank account that I have been using for years just a new card. I will not be depositing at Spin Palace again until this is resolved.
     
  2. Jun 14, 2014
  3. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    Yes it's annoying, and this is becoming prevalent among all the Microgaming viper casinos, not just the Palace group.
    Having depositted in March to jackpot City (Belle Rock/Digimedia) with a debit card, I was forced to withdraw by bank transfer (I have now made two withdrawals, both times being hit with a five pound 'processing charge').

    You can choose to be sent a cheque, but it takes weeks and the dog might eat it.

    If there's such a problem refunding to debit cards then how come the likes of 32 red, Hills etc do it no problem
     
  4. Jun 14, 2014
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It looks suspiciously like it's the casinos that have pulled the option to pay back to debit cards, but are blaming the players' bank. If it's simply a replacement card of the same type for the same bank account, and they could pay back to the old, they should be able to pay back to the new.

    Cheques should not take "weeks" either, they are probably using a scare tactic to drive players towards the £5 fee bank transfer.

    Like the 10 day pending period I was subjected to for 5 out of 6 withdrawals, I think this is another of the undocumented Digimedia tricks used to "back off" the less profitable players. Perhaps in this case the problem is players who deposit small, withdraw at a mere £100, and keep doing it long term. £5 is a fair chunk for such players, although a player that deposits thousands and only withdraws when they have won a decent 4 figure sum would probably not care about the £5 fee so much if it makes a problem like this go away.

    The obvious answer is Neteller. Withdrawals are usually free, and hit the account "instantly" once processed from the casino's merchant account. Not much chance of it being delayed in the post or eaten by the dog either.

    Oddly, 32Red have been trying to steer players AWAY from using Neteller and towards using debit cards, yet Digimedia seems to be trying to push it's players away from using cards towards using the eWallets like Neteller and Skrill.

    I was using Neteller at the old Belle Rock casinos, so instead of my cheque taking "weeks", they pretended to have just introduced a standard 10 day pending period so that my "instant" Neteller withdrawal also took "weeks", the same as a cheque.

    Where I have been paid by cheque from casinos, it has taken 2 or 3 days, not weeks, to arrive in the post.
     
    1 person likes this.
  6. Jun 20, 2014
  7. lyndiam

    lyndiam Dormant account

    Occupation:
    Administration
    Location:
    England
    Spin Palace have now said they will pay into another account, which is also a debit card. This does not make any sense to me. Why can they pay into one bank and not another. I have now uninstalled the casino and will not be playing there again. I have lost quite a few thousand at Spin Palace over the last few months and wouldn't normally withdraw such a small amount but just thought at the time a would recoup a small amount.
     
    1 person likes this.
  8. Jun 20, 2014
  9. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I've been paid from spin palace just this morning, Back to my Barclays Visa debit card
     
    1 person likes this.
  10. Jun 20, 2014
  11. flypen

    flypen Dormant account

    Occupation:
    work
    Location:
    Germany
    The problem is some cards are non refundable. The casino can't do anything. If a card is refunable or not is hidden in the first 6 digits of the card which is also called BIN - Bank Indentification Number.

    There should be some tools on internet where you can check on this (on your own risk).
     
  12. Jun 20, 2014
  13. lyndiam

    lyndiam Dormant account

    Occupation:
    Administration
    Location:
    England
    I have always been paid back into this account previously. Can't understand why now it should be a problem. It isn't as though it is a new account. I was paid from 32Red just yesterday. Anyway as I said previously I just won't be playing at Spin Palace again.
     
  14. Jun 22, 2014
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This usually applies to MasterCard, and besides, if this was the cause, the OP would not be able to get ANY casino to pay withdrawals back to the card. He said Spin Palace were able to pay back to it in the past, and 32Red can pay back to it even now. The problem lies with Spin Palace, not the player's card or issuing bank.

    Now they say they will pay back to a different account, so clearly anti moneylandering procedures that supposedly REQUIRE withdrawals be paid back to the method used to deposit can be overridden on a whim if it suits the casino, but when the PLAYER prefers their withdrawal is paid by a different method, it's "can't be done, anti money laundering regulations set by our licencing jurisdiction, we don't have a choice".

    It seems the industry is lying about the scope and rigidity of these anti money laundering regulations, and they are actually more flexible than they would have us believe. They are a convenient scapegoat to blame an internal company decision upon.

    This case may be down to the processor not processing the payment correctly, but then blaming the card and bank for their own ineptitude, with the casino then passing this message on to the player. It IS actually possible to refund to a MasterCard, but only up to the cost of purchase, not anything more than would be an additional payment. Tesco are often refunding to my MasterCard after some screw up at the tills that leads to me being overcharged.

    All this bother is the reason we have eWallets like Neteller, so it's pretty silly to see ever more casinos trying to discourage players from using eWallets and switching to cards that can cause these issues.
     
    1 person likes this.
  16. Jun 28, 2014
  17. carlisleboy

    carlisleboy Dormant account

    Occupation:
    Railway Worker
    Location:
    UK
    I had this with Rich Reels, my big win last month was paid to my visa debit card, next much smaller withdrawal a few weeks later, I got an email to say unable to refund to card anymore, so I had to use another method.

    Said it was a change to what method they could refund to. Not a biggy for me, I chose PayPal which is just as convenient for me.
     
  18. Jun 29, 2014
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Maybe you just may have to deposit using the new card, Has the new card got a the same long number? Alot of times when a new card comes they change a few digits on the end, Sort code and account number nether change, Aslo the expire and start date would of been changed. What i do not get is that they offerd to pay back to another card, Have you used that other card in the past?
    The thing is as they only use the long number and expire and if this is changed I can see where they might be coming from,
     

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