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Spin palace casino Holdem live dealer won't pay!!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ktruo10, May 20, 2016.

    May 20, 2016
  1. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    Hi there,

    I was playing casino Holdem live dealer on spin palace. I was betting every game, $30 on ante and $30 bonus. Eventually I got 3 kings on the flop, but for some reason the little confirm button would not show. So I could not confirm bet, thus forcing me to automatically forfeit the hand. Out of all the hands when I actually got a bonus this happens and my internet connection was fine. I immediately went on chat and told them the situation. They than told me to send an email to their support with the screen shot of the play check, which I did. I can't remember what happen but I remember I was waiting for a reply but a personal event happened and I have to take a leave of absent for 4 months. As soon as I got back home, I checked my email and still no reply. So I emailed them again and eventually I got an email back stating something along the lines of (I lost that email for some reason I'm still trying to locate the email to get the actual quotes), "the host actually agrees with me cause who in their right mind would forfeit that hand, but it's a software issue so pretty much bad luck for me".
    im just still speechless. Like...... Speechless.
     
  2. May 20, 2016
  3. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    Do you know which software supplier they use?

    There have been similar issues to what you describe with Extreme Live Casino, DrueckGlueck have helped me open up an investigation into this.
     
  4. May 20, 2016
  5. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    It's just typical microgaming I guess. Same as fortune lounge and other microgaming sites.
     
  6. May 20, 2016
  7. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    MG have several live casino suppliers that their clients can use. They are usually either Microgaming themselves (the playboy live casino ones), Extreme Live or Evolution.

    This should help you identify.

    Microgaming - You must register/login in order to see the link.
    Extreme - You must register/login in order to see the link.
    Evolution - You must register/login in order to see the link.

    The reason i'm saying this is that these are the software providers and if there is a problem, you can make a complaint directly if need be.
     
  8. May 24, 2016
  9. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    It's there own microgaming one, it's the one on baccarat where they burn a card before each hand.
     

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