Ladbrokes "Spirit of the Promotion"

**GOCC** · 25th February 2011, 10:08 AM

Originally Posted by vinylweatherman

So do Betfair, but it was IBAS that told a player that they could not help because his case was about that happy hour promotion, which related to the casino. IBAS would surely say the same about a Ladbrokes casino issue, because if they didn't, it would show evidence that they have colluded with Betfair to deny players embroiled in the happy hour fiasco a hearing. This would be incompatible with their position of independence from the industry.

VM
Ill rephrase.
The OP, IMO, was refering to the fact that Ladbrokes "Dont Discuss" with 3rd parties. This was to CM. But they obviously do as they discuss claims with IBAS over sportsbook resolution.

**kombucha** · 25th February 2011, 03:11 PM

“in the christmas spiirit” is what my vip manager told me....

**maxd** · 25th February 2011, 05:35 PM

Bryan has written about this in the recent MEISTER MAIL, 25 February 2011:

Spirit of the Bonus is a antiquated misnomer, but there are some casino managers that never got the memo. It's 2011 and there are still some misguided casino managers who insist on using this term to confiscate players' winnings. What is alarming is that two large betting firms, Betfair and Ladbrokes, have used this "rule" to justify these confiscations. Ladbrokes reconsidered this action and resolved the issue by subsequently paying the player. Betfair stuck to their guns and were rogued last December.
(more)

**petro** · 25th February 2011, 06:00 PM

I have been thinking about this and I think having a 'spirit of the bonus' T&C is different to actually using it. I don't think casinos should be punished for actually having these terms but only if they use them.

Another reason why I think a lot of these casinos with sportsbooks don't deal with CM is becasue they think they are too big.
The effect of the millions of dollars that they make has given them delusions of grandeur.

**felicie** · 25th February 2011, 09:16 PM

Originally Posted by petro

I have been thinking about this and I think having a 'spirit of the bonus' T&C is different to actually using it. I don't think casinos should be punished for actually having these terms but only if they use them.

Another reason why I think a lot of these casinos with sportsbooks don't deal with CM is becasue they think they are too big.
The effect of the millions of dollars that they make has given them delusions of grandeur.

It's ok if they Have the term but only as long as they don't use it? What does that mean really? lol This all is why I don't use any bonus with the intent to win anymore.

**kombucha** · 25th February 2011, 11:13 PM

max, bryan ,“ my: in the spirit of the bonus was ” was from a totally different casino.I hope you still know what the case was... i don't think they belong to any group ( anyway that's what my vip manager says to me... :/ - besides playtech obv )

i did alot of research on my own, but i always get siidetracked.

do you know if they are running some weird aff program maybe? top management does not want to pay she says...

i would like to talk tho them, maybe some wizzkid quant ppl pulled some data from my screen and “came” to this conclusion. then still it makes no sense to me... i'm sorry for drifting away but cause i have to broken pc's atm i am doomed to surfing on my ps3 browser so i pick some spots here and there..

**felicie** · 25th February 2011, 11:48 PM

Originally Posted by kombucha

max, bryan ,“ my: in the spirit of the bonus was ” was from a totally different casino.I hope you still know what the case was... i don't think they belong to any group ( anyway that's what my vip manager says to me... :/ - besides playtech obv )

i did alot of research on my own, but i always get siidetracked.

do you know if they are running some weird aff program maybe? top management does not want to pay she says...

i would like to talk tho them, maybe some wizzkid quant ppl pulled some data from my screen and “came” to this conclusion. then still it makes no sense to me... i'm sorry for drifting away but cause i have to broken pc's atm i am doomed to surfing on my ps3 browser so i pick some spots here and there..

LOL that's ok kombucha at least you can blame the drifting on the machine. I can't. LOL

**vinylweatherman** · 26th February 2011, 02:24 PM

Originally Posted by maxd

Bryan has written about this in the recent MEISTER MAIL, 25 February 2011:

Ladbrokes may have paid THAT player, but they have used this "spirit of the bonus" argument on other players, and here it seems they DID "stick to their guns".

Ladbrokes claim is that joining the casino with the intent to claim the welcome bonus is itself "abuse", even BEFORE the bonus has been credited, and any play on it has started.
As has been pointed out, they are advertising an offer where one of the conditions of that offer is that you CANNOT actually TAKE it without this being considered "not in the spirit". It seems the "spirit" is that players do NOT take the welcome bonus advertised, yet it is the advertising of this offer that draws players to register in the first place.

I expect the ASA will have something to say about this, as they did with Betfair. Those who have been given this excuse from Ladbrokes should complain to the ASA about the advert for the welcome bonus being misleading, and unfairly administered.