- Joined
- Feb 14, 2007
- Location
- Cyberspace
Hi All,
Just though I would share my experience with you before you decide to sign up at Virgin Games.
I registered an account a few days ago at Virgingames.com (Accredited here). I used my account to play for free and check the games out. I decided to make a deposit today and have not had a pleasant experience thus far.
I deposited and did not claim the welcome bonus. Im glad I read the terms because I had intially planned on taking their welcome bonus. The reason I did not take the bonus is because of the following:
•A minimum first deposit of £5 must be made to qualify for the Casino Welcome Bonus.
•You must play through 25 times your first deposit amount to earn your Casino Welcome Bonus.
•Earn your bonus by playing through your first deposit, additional deposits or winnings.
•Once the play through requirement above has been met, we will match your first deposit with up to £100 cash.
I find the bonus terms to be a bit ridiculous and I did not want to be held to such terms. To top it all off, you can't even play thunderstruck???
In any event, I just deposited and continued playing. Played for a bit and just as i started to go ahead, none of the games would load. I opened my email and noted an email from virgingames. The email basically says that my account is suspended until i submit documents???? So i get on the live chat function and speak to Dave. Dave advises me that the account is locked for verification. He further advises that it will take up to 24 hours.
I submitted my documents at about 8am (UK Time) and figured that it would be verified by the evening. At about 18h45 (UK Time) I get onto live chat and speak to Dave again... Dave advises me that my account is still not verified and that it takes up to 48 hours now. I asked him why is it now 48hours and he advises that there is a 'Backlog' on verifications and the Security Team have left for the day.
I express that I am not happy because my session was terminated and account locked during Live Play and my documents were not even looked at during the business day.
Dave promptly refers to the T&C's and ENDS the chat whilst i am still chatting???. What a rude little fart!!
VirginGames - Thank YOU, you certainly have made a GREAT impression!!
Nate
See Related Threads:
Just though I would share my experience with you before you decide to sign up at Virgin Games.
I registered an account a few days ago at Virgingames.com (Accredited here). I used my account to play for free and check the games out. I decided to make a deposit today and have not had a pleasant experience thus far.
I deposited and did not claim the welcome bonus. Im glad I read the terms because I had intially planned on taking their welcome bonus. The reason I did not take the bonus is because of the following:
•A minimum first deposit of £5 must be made to qualify for the Casino Welcome Bonus.
•You must play through 25 times your first deposit amount to earn your Casino Welcome Bonus.
•Earn your bonus by playing through your first deposit, additional deposits or winnings.
•Once the play through requirement above has been met, we will match your first deposit with up to £100 cash.
I find the bonus terms to be a bit ridiculous and I did not want to be held to such terms. To top it all off, you can't even play thunderstruck???
In any event, I just deposited and continued playing. Played for a bit and just as i started to go ahead, none of the games would load. I opened my email and noted an email from virgingames. The email basically says that my account is suspended until i submit documents???? So i get on the live chat function and speak to Dave. Dave advises me that the account is locked for verification. He further advises that it will take up to 24 hours.
I submitted my documents at about 8am (UK Time) and figured that it would be verified by the evening. At about 18h45 (UK Time) I get onto live chat and speak to Dave again... Dave advises me that my account is still not verified and that it takes up to 48 hours now. I asked him why is it now 48hours and he advises that there is a 'Backlog' on verifications and the Security Team have left for the day.
I express that I am not happy because my session was terminated and account locked during Live Play and my documents were not even looked at during the business day.
Dave promptly refers to the T&C's and ENDS the chat whilst i am still chatting???. What a rude little fart!!
VirginGames - Thank YOU, you certainly have made a GREAT impression!!
Nate
See Related Threads:
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