mrjolio
Dormant Account
- Joined
- Oct 30, 2014
- Location
- Crete, GREECE
Hi.
So I am a customer at Tropica for many years ( I think 8-10 years). Due to all the rogueness on several Rival casinos I had abandon them the last 3 years. A couple of months ago after reading several good things about Tropica I said what the hell give them one more chance, so I made several deposits and 1 small withdraw that went out smoothly.
Last Saturday I saw the gave me a 10 Euro no deposit free chip.
I read the T&C about this promo, (X60 wagering, 100 Euro max cashout, bonus money non withdrawable)
So I played for about 4 hours cleared it and requested my withdrawal.
First email I got from them was that I had to sign a form stating that I have made the deposits I made the last 3 months. I was kind of frustrated, but made it and sent it immediatelly.
Next day new email that they also want my ID, address etc, altough I have sent them years ago and they had processed a withdrawal 1 month ago with no fuss. Anyway also sent them right away.
Since my withdrawal was nowhere to be found I went to live chat, only to find out that they declined my withdrawal, because they have a term that in free chips the max bet is 10% (in this case 1 Euro!!!)
The funny thing is that I read all the T&C's when claiming the promo, but they do not state it there, although they have one page of T&C's to read.
I believe it is clear hustle from their behalf and even more a really bad publicity, since I think this time they lose me as a client for good.
P.S. My max bet I think was 2 Euro and my big wins all were with much smaller stakes.
Any thoughts anyone????
So I am a customer at Tropica for many years ( I think 8-10 years). Due to all the rogueness on several Rival casinos I had abandon them the last 3 years. A couple of months ago after reading several good things about Tropica I said what the hell give them one more chance, so I made several deposits and 1 small withdraw that went out smoothly.
Last Saturday I saw the gave me a 10 Euro no deposit free chip.
I read the T&C about this promo, (X60 wagering, 100 Euro max cashout, bonus money non withdrawable)
So I played for about 4 hours cleared it and requested my withdrawal.
First email I got from them was that I had to sign a form stating that I have made the deposits I made the last 3 months. I was kind of frustrated, but made it and sent it immediatelly.
Next day new email that they also want my ID, address etc, altough I have sent them years ago and they had processed a withdrawal 1 month ago with no fuss. Anyway also sent them right away.
Since my withdrawal was nowhere to be found I went to live chat, only to find out that they declined my withdrawal, because they have a term that in free chips the max bet is 10% (in this case 1 Euro!!!)
The funny thing is that I read all the T&C's when claiming the promo, but they do not state it there, although they have one page of T&C's to read.
I believe it is clear hustle from their behalf and even more a really bad publicity, since I think this time they lose me as a client for good.
P.S. My max bet I think was 2 Euro and my big wins all were with much smaller stakes.
Any thoughts anyone????