- Joined
- Jun 19, 2009
- Location
- In my head
Ca
And what is your payout policy? (how quick do you pay out, do you have a pending period and do you payout on weekends) - normally it is around 48 working hours ,yes the first 24 hrs is the pending period, no we don't payout on weekends.
On your website it states the following:
Once you have made a request to withdraw your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to our accounts department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or cancel your request to withdraw funds at any time until your withdrawal has been completed and fully processed.
This to me looks like more than 48 hours unless I lost the ability to count. If I cashed out midday on Monday then it will remain pending until midnight the next day which would be Tuesday so that is 36 hours pending right there. Then I am unclear by the next part would it be processed on Wednesday or Thursday? Either way it is more than 48 hours.
My second question for those who had old JPP accounts and had no choice but to play in GDP can the currency be changed to euro?-yes you can change currencies in our client in the 'Personal Area' section.
Again from your site:
We offer the following currencies for deposit, withdrawing and playing: EUR, CHF, USD, GBP, AUD, CAD, DKK, SEK, NOK, ZAR and RUB. It is possible to change your currency from within the Personal Area of the casino platform. Before changing your currency you will be clearly shown the amount you will receive in the new currency. We use the OANDA rate minus exchange charges. It is only possible to convert your entire bankroll. It is not possible to change currency if you have non consumed bonuses or VIP points to convert.
So if my account is in GDP as it was when it was JPP since that was the only choice. I would want to deposit now via euro but according to the statement above I would incur exchange fees since I have to make the deposit first before I can pick a currency?
PM
I was looking over your terms and conditions and came across this which I feel needs clarification:
We reserve the right to process withdrawals in EUR or USD regardless of the requested currency.
So if a player deposits and plays in Euro theoretically you could pay winnings in USD which would have a negative impact on the players winnings with regards to exchange rates and fees.
I also found two areas in the t&c's covering irregular play which is more than what most sites have so it makes it a bit confusing:
Slots Magic reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play. The wording ‘Irregular play’ may include but is not wholly restricted to any one or more of the following types of play: Low margin betting, equal betting, zero risk bets or hedge betting are considered irregular gaming when done purposely to exploit bonuses. In addition to this, the following are considered irregular playing patterns:
a. Placing single or multiple bets equal to or greater than 10% of the value of the bonus credited to the player account on a single game or hand, increasing the balance then changing the gaming pattern significantly (bet, game type, bet structure, etc) in order to complete the wagering requirements for that bonus.
b. Placing even money bets on Baccarat and Roulette.
c. Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
d. We have good reason to suspect that you have tried to exploit a bonus only to maximize your winnings, a bonus which was given by us in good faith only to extend your enjoyment.(eg. on acceptance of a bonus the wagering requirements are completed and funds are subsequently withdrawn).
In the event of a dispute, all decisions made by the casino will be final.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, all of which shall be considered irregular gaming for bonus play-through requirement purposes. Should the Casino deem that practices such as this have been utilized, the Casino reserves the right to withhold any cashins and/or confiscate all winnings and bonuses.
Some of these are standard and I see no problem with. However item d. is a spirit of the bonus which means technically a players balance could be confiscated for vague reasons. You have enough terms in there already to cover AP and bonus abuse etc.
Finally the part in red I found alarming. Some players are low rollers and will play a slot on min bets this clause could see those winnings confiscated.
Edit: I also found on the site that bonus of 100% are only given if deposit is made via credit card. Why is that?
Sorry for the long post