Hi everybody
My name is Krystal and I am the Rep for SlotsMagic. Thanks for the welcome ( wow) and for allowing us to hopefully become an accredited Casino in your Community sometime in the future.
So far the posts since yesterday have referred to the beginning few weeks of the launch of SlotsMagic and the migration of players from JackpotParty.
I can try to deal with each and every one of your posts but to be honest I will have to request from you SM usernames and wade through all the correspondence in an attempt to give you the appropriate answer.
We have a policy in the Forums of not answering personal issues in open Forum but by PM, so I think the best approach is to tell you what happened with the JPP deal , what went wrong initially, and what we have done to change things since then.
Then if there are any outstanding issues that some of you may have I will be happy to look into them if you PM me your username
By the way we did follow a lot of the welcomed feedback that was posted here and we did implement some changes that were suggested. We didn’t enter the debate directly because we thought that was for accredited Casinos only but we did take note of many of the positive suggestions that were made at the time.
Well here goes, I will keep it as short as possible
Scientific Gaming decided to close Jackpotparty and we were lucky enough to be selected by them to take over the database and continue to offer all the WMS games along with many other games and features that were previously not on offer to JPP players before. Yes certain features that made JPP unique would have to go, like the chat (which is coming back by the way) and many of the existing games but that was beyond our control. What we did do was offer table games, loads more slots, live casino, a download client plus many more languages and payment methods. We added 24 hour support, increased RTP of 1% on all our slots and our VIP points have no restrictions or wagering attached as did JPP.
Yes, we did change a lot, but remember the Casino was closing down. Thousands of JPP players have seen the benefits of the added games and features and like it but also mourn the loss of one of their favourite casinos which Scientific Gaming decided was no longer in line with their business model.
Ok let’s get back to the issues the players experienced.
No matter the amount of testing we did once the button was pushed to go live with SlotsMagic all of our existing stuff like live casino, our own slots and table games were fine but the WMS games started going wrong. Technical errors starting mounting despite WMS techies and ours working side by side to ensure a smooth integration. Needless to say that’s why some of you found the games slow, stopping halfway through a spin etc. and every time it was fixed within hours it started happening again.
Thankfully that was resolved and for a long time now the WMS games run as smoothly as all the rest of the content on the site and are proving to be hugely popular as we expected.
We are really disappointed with how the launch turned out. Everything was tested and working 3 weeks before the launch, staff were trained and ready and never in our wildest dreams did we think that we would get hit by technical stuff, it was a complicated migration and integration but we have been around for over 10 years and this has never happened before. We really apologise for the bad service and deserve all the criticism that was thrown at us over those weeks.
I saw some posts today that perhaps will be answered with this fact. Up until a short while back we worked directly with JJP employees to assist us in various tasks for the new Casino. From the IT side that co -working continues today but we also had the JPP VIP team join us in our offices and the affiliate guys were working with us for over 1 month after the closure of their casino. It was very much a dual effort because WMS insisted that their players were the priority in the migration and rightly so.
In fact, let me tell you what we have changed since that very shaky start, many of the things coming from your posts and feedback from other communities plus direct contact with many players themselves:
- We turned off the lobby music by default. You can still switch it on if you want!
- Bonuses are now valid on ALL WMS games
- Fifteen new slots or re-releases have been added, many of them first-run or before other casinos get them:
Zeus III, Rainbow Riches, Giants Gold , Raging Rhino, Gems Gems Gems , Fire queen and Wicked Riches. Plus others like Troy Super Spin, Professor Bubbles, Safe Hackers, Zombie Bar, Mega Nudge – plus we’re committed to releasing loads more new exciting content every month with the first of Aristocrat games this month and all games from IGT and Novomatic to follow.
- A Lower minimum bet has also been introduced
- And Penny Slots have been added
I know there are some other suggestions but perhaps we can leave them for the future. We’re happy to hear even more of course.
Affiliates have been mentioned a few times in the posts I have seen. Let’s deal with that now.
We made the decision to continue with Jackotparty’s affiliates despite the fact that we purchased the database and had no contractual duty to do so. Remember JPP was closing down and all affiliates would be paid up to closing date and then the players would have been lost. All we asked existing affiliates was to change all JPP banners, links and reviews etc to that of SlotsMagic and then we would honour the deal they had at JPP and pay for all players that we were able to migrate to SlotsMagic. Many of JPP’s affiliates agreed that this was fair and are now reaping the rewards of two income streams, new traffic for SlotsMagic and old players still generating revenues. I hope some of them who are members of this community will come forward and attest to how well it worked out for them.
Finally, a few words about our Bonus policy.
We give a lot of bonuses and we pay out a lot. Our terms and conditions may not suit all players so we urge you to read them. It’s the way we run our business and its our Bonus model, some will no doubt disagree with the conditions but most probably won’t care. So if bonuses are important to you please read the terms and then decide if you want to use SlotsMagic bonuses or not.
Thanks for getting to the end of this long post, they will not be anywhere near as long in future.
I hope it clears up or at least explains a number of the issues that have previously been posted.
I’m sure you will keep writing and I’ll jump in as soon as I can each time.