saladfingers
Meister Member
- Joined
- Feb 1, 2007
- Location
- UK
Hope someone can help with this? I've hit a dead end with Redbet's support. To keep it brief:
a) I'm a long-time Redbet player, never had a problem before. I made a Visa deposit last week which failed to process due to some sort of technical error at their end. But when I checked my bank account, the money had disappeared from my bank balance. My Redbet balance didn't change.
b) I contacted support via chat but that came to nothing, so I emailed them. I was told it was a technical error, then that they could find no trace of my deposit, then to wait for five days for it to roll back automatically, then, when it was still missing, to send in a bank statement.
c) I've explained three times to them that my bank statement does not show the transaction because, as the bank told me, the payment is stuck in "pending" status. It won't show on my statement until Redbet find the transaction and cancel it from their end. But they just keep responding by ignoring that and asking for a bank statement again.
d) Which is why I'm stuck and posting here. My bank say that due to the Visa guarantee they cannot cancel or block or retrieve the payment, so it'll stay "pending". And for as long as it is "pending" it will not show on my statement - and the only people who can do anything about it are Redbet. Redbet just keep asking for a bank statement - so I'm stuck in a loop...
Any ideas would be appreciated. I've always thought Redbet seemed pretty decent - but this is their technical error, which has left me out of pocket - and they won't do anything about it?
a) I'm a long-time Redbet player, never had a problem before. I made a Visa deposit last week which failed to process due to some sort of technical error at their end. But when I checked my bank account, the money had disappeared from my bank balance. My Redbet balance didn't change.
b) I contacted support via chat but that came to nothing, so I emailed them. I was told it was a technical error, then that they could find no trace of my deposit, then to wait for five days for it to roll back automatically, then, when it was still missing, to send in a bank statement.
c) I've explained three times to them that my bank statement does not show the transaction because, as the bank told me, the payment is stuck in "pending" status. It won't show on my statement until Redbet find the transaction and cancel it from their end. But they just keep responding by ignoring that and asking for a bank statement again.
d) Which is why I'm stuck and posting here. My bank say that due to the Visa guarantee they cannot cancel or block or retrieve the payment, so it'll stay "pending". And for as long as it is "pending" it will not show on my statement - and the only people who can do anything about it are Redbet. Redbet just keep asking for a bank statement - so I'm stuck in a loop...
Any ideas would be appreciated. I've always thought Redbet seemed pretty decent - but this is their technical error, which has left me out of pocket - and they won't do anything about it?