FourTeller
Dormant Account
- Joined
- Mar 7, 2008
- Location
- Here
I was about to post this in the Casino Spam subsection but think that, as the issue has gone beyond only that complaint now, this is the appropriate place. Note also that I have already contacted the MGA about my problem but, though I have received two personal responses informing me that the casino has been asked to take remove my name from its promotional database, the matter remains totally unresolved on my end.
I also sent a PM to the casino rep last Monday but have not gotten any reply, even though the fortunelounge account appears active. I admit that my message was written in a moment of deep frustration but I believe I stopped short of crossing the line in terms of abusive behaviour. Right now, I just feel tired and dispirited. It doesn't seem like the spam will ever stop, or that the people who are presumably in a position to make it stop are taking decisive action.
Since I don't feel like describing my situation afresh yet again, I will instead post a slightly shorter version of the official complaint I sent to the Malta regulator on 29th June:
At the end of the complaint, I directed the MGA to view an attached screenshot of a promotional email sent by the casino, addressing me by my first name and including my account number at the bottom. In case anyone is still unsure, the spam in question is coming directly from the casino and not an unscrupulous affiliate or other third party: I am 100% certain Red Flush is responsible and the site has never denied or questioned this evident fact. Yesterday, I had a fleeting hope that it had stopped as two whole days had passed without any email from the casino - until I checked my spam folder today:
Red Flush can't or won't unsubscribe me from its email list, either automatically or manually. The casino won't properly lock my account so that I no longer appear to be an active customer. It can't or won't investigate what, if any, systematic or technical issue is responsible for promotional emails still being sent to me in spite of my repeated objections. The MGA has yet to make them stop, even though the casino is in direct contravention of its
I also sent a PM to the casino rep last Monday but have not gotten any reply, even though the fortunelounge account appears active. I admit that my message was written in a moment of deep frustration but I believe I stopped short of crossing the line in terms of abusive behaviour. Right now, I just feel tired and dispirited. It doesn't seem like the spam will ever stop, or that the people who are presumably in a position to make it stop are taking decisive action.
Since I don't feel like describing my situation afresh yet again, I will instead post a slightly shorter version of the official complaint I sent to the Malta regulator on 29th June:
My complaint is not related to a specific game, it is the fact that the site in question i.e. www.redflushcasino.eu persists in sending me unwanted promotional messages to my registered email account. I have made repeated attempts to unsubscribe from these annoying emails sent on an almost daily basis since November 2014; first through the unsubscribe link at the bottom, which redirected to a web page on the site that at first didn't load, forcing me to resort to contacting customer support by email. The messages would stop for a few weeks but inevitably resume again. Even when the automated unsubscribe URL seemed to work properly, the problem persisted.
This May, I finally asked via email to close my casino account as it seemed the only way to stop the spam once and for all but was informed the casino only honours such customer requests through live chat or phone conversations. So I contacted a live chat representative on the site, reiterated my reasons for wanting to close my account and requested it be done with immediate effect. I thought this was the end of the matter until checking my email account today after about a week's delay and seeing yet more emails from Red Flush! I tried logging into the site as a test and was able to do so successfully, despite having asked for my account to be locked.
This May, I finally asked via email to close my casino account as it seemed the only way to stop the spam once and for all but was informed the casino only honours such customer requests through live chat or phone conversations. So I contacted a live chat representative on the site, reiterated my reasons for wanting to close my account and requested it be done with immediate effect. I thought this was the end of the matter until checking my email account today after about a week's delay and seeing yet more emails from Red Flush! I tried logging into the site as a test and was able to do so successfully, despite having asked for my account to be locked.
At the end of the complaint, I directed the MGA to view an attached screenshot of a promotional email sent by the casino, addressing me by my first name and including my account number at the bottom. In case anyone is still unsure, the spam in question is coming directly from the casino and not an unscrupulous affiliate or other third party: I am 100% certain Red Flush is responsible and the site has never denied or questioned this evident fact. Yesterday, I had a fleeting hope that it had stopped as two whole days had passed without any email from the casino - until I checked my spam folder today:
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Red Flush can't or won't unsubscribe me from its email list, either automatically or manually. The casino won't properly lock my account so that I no longer appear to be an active customer. It can't or won't investigate what, if any, systematic or technical issue is responsible for promotional emails still being sent to me in spite of my repeated objections. The MGA has yet to make them stop, even though the casino is in direct contravention of its
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- I await a reply to my most recent email sent late last week pointing out this very fact and retain some hope of the regulator taking meaningful action, though it is dwindling with each passing day and new piece of spam received.