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Hide Details FROM:Gerard TO:breakawaybailbonds190@yahoo.com Message flagged Saturday, September 8, 2012 12:23 AM The following is a record of your online chat.
General Info
Chat start time Sep 8, 2012 12:58:23 AM EST
Chat end time Sep 8, 2012 1:23:21 AM EST
Duration (actual chatting time) 00:24:58
Operator Lisa
PLEASE KEEP IN MIND THAT MY E-MAIL SAID THAT I WAS CHATTING WITH GERARD AND YOU CAN PLAINLY SEE THIS IS SUPPOSEDLY LISA.
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Lisa'
Lisa: Hi , welcome to our live help facility. How may I assist you today?
you: breakawaybailbonds190@yahoo.com
you: hi Lisa can you tell me why I am not eligible for the PRBM20 bonus spin code? I was not eligible b4 because the live chat host told me that I had only deposited once and tha the bonus spins would not open to me until I deposited twice, so i deposited again and am sill not eligible can you check please thank you
Lisa: Where did you see this offer advertised
you: My mom sent it to me she is the one who recommended this casino to me.
Lisa: Regretfully this offer is not available as it was posted on a forum
Lisa: We are not affilated to any blogs / forums
Lisa: As a new player you qualify for the FREE10. . To activate this offer, the player must make their first deposit and claim the 100% match bonus on this deposit with the bonus code PRWB100. Thereafter, you may claim the FREE10 bonus spins.
you: I have claimed that bonus and and I also claimed the bonus from last week that came in my e-mail so how do I claim the 10 free spins because I did not ever get those
you: they were both depsoit bonuses not no deposit bonuses
you: do i just claim the code FREE10?
Lisa: Yes after you make your first deposit and claim the PRWB100 then you can claim it
you: I have already done that
Lisa: Sorry a moment please
you: and i just tried that code and it says I am not eligible for that bonus either
Lisa: You are requested to submit documents as your account has been restricted
Lisa: by the Risk Department for some reason so this would prevent you from deposits or claiming any bonus offers
Lisa: I see that this offer was also already claimed
Lisa: in August
Lisa: So you will not be eligible as this is not a new account
Lisa: You are required to send us a copy of your drivers license, utility bill, copies of credit cards used to purchase and transaction declaration form which I will send to you now
Lisa: Please complete and send back to us
Lisa: Once it is all approved, the restriction will be uplifted
you: What offer? I just opened an account in August of course I claimed the PRB100 in August on my first deposit and I just deposited here last week-end. Just forget it this casino seems very dishonest you sure took my money twice without submitting documents, that will not happen again and I will report you as rogue and put this conversation on the internet so everyone knows this. And I will send this to my mother who deposits everyday with your casino. Thanks for your time.
info: Your chat transcript will be sent to breakawaybailbonds190@yahoo.com at the end of your chat.
you: PLEASE CLOSE MY ACCOUNT.
Lisa: You may view your transaction history to see the offers claimed
Lisa: You claimed the PRFREE10
Lisa: PRWB100 (100% match)
Lisa: Free Spins offer and PR40200.
Lisa: You can still claim the remaining bonus offers from the opening offer - 30% match and 50% matches
you: I know I claimed those offers I told you I did. I was asking why the rep told me if I deposited twice my account would be open to future bonuses. That wa the question. You just told me my account was restricted and I could not deposit or claim any offers. Wich is it?
you: Which is it?
Lisa: One moment please
Lisa: Thank you for holding
Lisa: I am reviewing your account and there was a general risk review conducted on all players accounts yesterday. And your's was one of them.
Lisa: A note is saved in your account since yesterday (this was after you last contacted us)
Lisa: It was a risk review which states that the account has become restricted pending documents
Lisa: have you received any email notification from our Risk team regarding the documents?
Lisa: At the moment they are currently closed as they do not operate over weekends. If you could send them in this weekend, we could forward it to them and first thing on Monday morning they can review and remove this restriction so that you can take advantage of our bonus offers
you: No I have not. I recieved an e-mail today offering the same bonus codes that I used last weekend.There is no problem Lisa there are plenty of Bet On Soft casinos that will take my money and not give me the run-around. I appreciate your help with this matter even though I still have not got an answer to my original question. Why because I contacted you about this same issue? LOL! I guess I am a risk because I would like answers to questions that you do not like. Thanks for your help have a nice night!
you: Please close my account.
Lisa: We also have a new promotion running - its a New York promotion. All you need to do is register for the competition and we will give you free spins.
Lisa: Certainly I am sorry you feel that way
Lisa: I will close your account however, this is just a requirement by our security department
you: I have already registered for that competition. But as you said even if I had not I would still not be eligible for the offer and you are still trying to give me something I am not eligible for. It makes no sense. Have a good night.
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Hide Details FROM:Gerard TO:breakawaybailbonds190@yahoo.com Message flagged Saturday, September 8, 2012 12:23 AM The following is a record of your online chat.
General Info
Chat start time Sep 8, 2012 12:58:23 AM EST
Chat end time Sep 8, 2012 1:23:21 AM EST
Duration (actual chatting time) 00:24:58
Operator Lisa
PLEASE KEEP IN MIND THAT MY E-MAIL SAID THAT I WAS CHATTING WITH GERARD AND YOU CAN PLAINLY SEE THIS IS SUPPOSEDLY LISA.
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Lisa'
Lisa: Hi , welcome to our live help facility. How may I assist you today?
you: breakawaybailbonds190@yahoo.com
you: hi Lisa can you tell me why I am not eligible for the PRBM20 bonus spin code? I was not eligible b4 because the live chat host told me that I had only deposited once and tha the bonus spins would not open to me until I deposited twice, so i deposited again and am sill not eligible can you check please thank you
Lisa: Where did you see this offer advertised
you: My mom sent it to me she is the one who recommended this casino to me.
Lisa: Regretfully this offer is not available as it was posted on a forum
Lisa: We are not affilated to any blogs / forums
Lisa: As a new player you qualify for the FREE10. . To activate this offer, the player must make their first deposit and claim the 100% match bonus on this deposit with the bonus code PRWB100. Thereafter, you may claim the FREE10 bonus spins.
you: I have claimed that bonus and and I also claimed the bonus from last week that came in my e-mail so how do I claim the 10 free spins because I did not ever get those
you: they were both depsoit bonuses not no deposit bonuses
you: do i just claim the code FREE10?
Lisa: Yes after you make your first deposit and claim the PRWB100 then you can claim it
you: I have already done that
Lisa: Sorry a moment please
you: and i just tried that code and it says I am not eligible for that bonus either
Lisa: You are requested to submit documents as your account has been restricted
Lisa: by the Risk Department for some reason so this would prevent you from deposits or claiming any bonus offers
Lisa: I see that this offer was also already claimed
Lisa: in August
Lisa: So you will not be eligible as this is not a new account
Lisa: You are required to send us a copy of your drivers license, utility bill, copies of credit cards used to purchase and transaction declaration form which I will send to you now
Lisa: Please complete and send back to us
Lisa: Once it is all approved, the restriction will be uplifted
you: What offer? I just opened an account in August of course I claimed the PRB100 in August on my first deposit and I just deposited here last week-end. Just forget it this casino seems very dishonest you sure took my money twice without submitting documents, that will not happen again and I will report you as rogue and put this conversation on the internet so everyone knows this. And I will send this to my mother who deposits everyday with your casino. Thanks for your time.
info: Your chat transcript will be sent to breakawaybailbonds190@yahoo.com at the end of your chat.
you: PLEASE CLOSE MY ACCOUNT.
Lisa: You may view your transaction history to see the offers claimed
Lisa: You claimed the PRFREE10
Lisa: PRWB100 (100% match)
Lisa: Free Spins offer and PR40200.
Lisa: You can still claim the remaining bonus offers from the opening offer - 30% match and 50% matches
you: I know I claimed those offers I told you I did. I was asking why the rep told me if I deposited twice my account would be open to future bonuses. That wa the question. You just told me my account was restricted and I could not deposit or claim any offers. Wich is it?
you: Which is it?
Lisa: One moment please
Lisa: Thank you for holding
Lisa: I am reviewing your account and there was a general risk review conducted on all players accounts yesterday. And your's was one of them.
Lisa: A note is saved in your account since yesterday (this was after you last contacted us)
Lisa: It was a risk review which states that the account has become restricted pending documents
Lisa: have you received any email notification from our Risk team regarding the documents?
Lisa: At the moment they are currently closed as they do not operate over weekends. If you could send them in this weekend, we could forward it to them and first thing on Monday morning they can review and remove this restriction so that you can take advantage of our bonus offers
you: No I have not. I recieved an e-mail today offering the same bonus codes that I used last weekend.There is no problem Lisa there are plenty of Bet On Soft casinos that will take my money and not give me the run-around. I appreciate your help with this matter even though I still have not got an answer to my original question. Why because I contacted you about this same issue? LOL! I guess I am a risk because I would like answers to questions that you do not like. Thanks for your help have a nice night!
you: Please close my account.
Lisa: We also have a new promotion running - its a New York promotion. All you need to do is register for the competition and we will give you free spins.
Lisa: Certainly I am sorry you feel that way
Lisa: I will close your account however, this is just a requirement by our security department
you: I have already registered for that competition. But as you said even if I had not I would still not be eligible for the offer and you are still trying to give me something I am not eligible for. It makes no sense. Have a good night.
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