- Joined
- Aug 13, 2006
- Location
- neverland
No reaction at all by today , 3 weeks after submitting my complaint at curacao-egaming.com
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That rule was implemented to help people with gambling problems, similarly to the banning of autoplay. Maybe in the near future we will see the max-bet become $1. I hope so....but here in Australia it is actually forbidden to play two physical slots at the one time. You aren't even allowed to have another machine reserved whilst you play another. Here it is one slot at any one time.
It's really because as a business the casino must be profitable. Therefore, their customers *must be* profitable.Casinos have rules in place supposedly to protect themselves against professional players or thieves or whatever is lurking out there.
You hit the nail on the head. It's the same reason why casinos have the double up option as well.This idea of being able to play more than one game at once was implemented because it benefits the casino (players can lose faster).
I can say with a high degree of certainty, if a casino is confiscating winnings for breaking a term and refunding deposits they must also refund deposits for breaking the same term on losing deposits....after they refused to refund ALL my deposits where i had broken the very same rule (wich again was over 1000 € to the point i finally "won")
It's not really a valid reason because if you grind bonuses or bet really big, the amount you win on average stays the same.There is one valid reason to have this rule, and it is to prevent grinding a bonus.
I've noticed that as well. DoA is on lists that do not count towards playthrough.It seems that there might be a problem with this DOA game, as several casinos seem to be wary of it, and a few seem to come out with some bizarre claims and BS terms regarding it.
Can you show us how you found this out? I would probably check myself but I'm lazy.They did change it after the facts as I done some research...
You only needed to read 2 posts:After reading all the posts.
According to ParadiseWin Casino Terms & Conditions, point 7.17 This is strictly forbidden.
"7.17 Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account."
Cut and dried case - the rule was broken, the casino confiscated the winnings.i just right clicked the slots i liked and choose open in new Tab. No extra login was necessary ...
But I can't understand why a casino would dis-allow playing multiple games at once. If anything, it would be to the casinos advantage.
The only reason that jumps to mind is in order to place another landmine in the T&C so that they can deny big wins.
Dear @casinokoenig
We do understand and apologize that we have totally missed this complaint out and didn't respond in time, however, we are willing to provide our point of view and explanations of the situation with our Casino terms. Of course, a long time passed and we did some changed on our terms and improved our services.
As we understood from the complaint, you have played several slot games while playing with your bonus balance, therefore, your winnings were confiscated and we re-added your bonus so you could play again without breaking our terms.
As we informed you back in 2015, according to our Terms & Conditions, paragraph 7.17. Player is allowed to have only one game open at one time. Should the player have more the one game open at once, all winnings will be removed from the account.
Our terms that were in place back in 2015 can be found here:You do not have permission to view link Log in or register now.
We do apologize if you missed this rule before you started to play. Any player is always welcome to contact our customer support team before start playing to clarify all rules.
We would like to mention that we still have this rule for players who are playing with a bonus balance. However, if you are playing with your real funds only you are allowed to play several slots if you wish.
Players are always welcome to play with real funds if they are not willing to be limited in any way. However, if a player claims a bonus there might be winning limitations.
Please accept our apologies for the delayed answer and let us know if you need any additional information.
Thank you @Nate !
Yes, we understand that 5 years have past and we are totally late with a response However, we are working really hard to improve our services and pay attention to old cases as well.
We have sent our request to @Casinomeister already and now to @LadyJelena as well
Regarding terms, as many casinos, we have more strict terms in regards to bonus play to prevent promotion abuse. Anything specific in our terms seems bad to you?
Thank you @Nate !
Yes, we understand that 5 years have past and we are totally late with a response However, we are working really hard to improve our services and pay attention to old cases as well.
We have sent our request to @Casinomeister already and now to @LadyJelena as well
Regarding terms, as many casinos, we have more strict terms in regards to bonus play to prevent promotion abuse. Anything specific in our terms seems bad to you?
We agree that playing several slots can't affect RNG. However, when a player is starting to play several games after a big win to clear wagering requirements we consider this as promotion abuse. Also, according to our bonus rules, all winnings from bonuses are subject to limitation. Normally all winnings are corrected automatically when a player met wagering requirements. If at the time of correction a player plays several games it can affect correction and further winnings. This rule helps us and our players to make this process smooth.
We understand the player's concern about losing the big win, however, if he wouldn't violate the rule for several slots at the time, his winnings would have been corrected accordingly to the maximum possible bonus winning amount.
Players are always welcome to play on the real funds to not have limitations or strict rules for playing.
Also, we will take into consideration this situation to improve our services and close the possibility to play several slots at the time for players, who are playing with a bonus balance. For players to not have such situations in future.
@Nate Regarding the rule of maximum win of 10k for 30 days, yes, we do apply this limitation, however, it doesn't apply to Jackpot winnings (playing with real funds). Players who are winning Jackpots can cash out all amount at once.
@Nate Regarding the rule of maximum win of 10k for 30 days, yes, we do apply this limitation, however, it doesn't apply to Jackpot winnings (playing with real funds). Players who are winning Jackpots can cash out all amount at once.
if the casino decides to pay up my in my opinon 100 % legitimate winnings i am going to donate half of it to charity (maybe for reforestation or somthing else wich helps our mother nature ? would be open for recommendations)
Lets go paradise win casino - be legendary in a positive way! Here is your chance!
Unfortunately it looks like they were only here for self promotion.if the casino decides to pay up my in my opinon 100 % legitimate winnings i am going to donate half of it to charity (maybe for reforestation or somthing else wich helps our mother nature ? would be open for recommendations)
Lets go paradise win casino - be legendary in a positive way! Here is your chance!