- Joined
- Sep 19, 2007
- Location
- Houndsville
I was playing the new RTG Panda Magic slot game at Springbok Casino and experienced what I feel is game payout error. I was betting R12,50 per spin and landed 5 Red Panda icons. According to the payout terms it should have paid out at 300 x R12,50 which is R3,750. Instead the game only paid out a measly R300.
The above screenshot was taken as the Red Panda icons were flashing off.
According to the above payout schedule 5 Red Panda's payout at 300 x bet.
I contacted the casino support and this is their reply which I find ludicrous.
I did not claim any bonuses but either way the play-through explanation is mind boggling. So instead of betting R12,50 per spin I could have been betting R1,00 per spin and I would have won the same amount. WTF!
Who is crazy, me for not believing this explanation or the casino support for offering this bullshit explanation?
The above screenshot was taken as the Red Panda icons were flashing off.
According to the above payout schedule 5 Red Panda's payout at 300 x bet.
I contacted the casino support and this is their reply which I find ludicrous.
Casino Support: We have thoroughly looked into your query regarding the payout for Panda Magic Game number #497199670. You did indeed get a 5 Red Panda scatter for which you received R300. However the amount won does not get multiplied by the wager made. The amount you wager only depends on how quickly you convert your play-through so that you are eligible to cash-out. The play-through goes down quicker the more you bet.
I did not claim any bonuses but either way the play-through explanation is mind boggling. So instead of betting R12,50 per spin I could have been betting R1,00 per spin and I would have won the same amount. WTF!
Who is crazy, me for not believing this explanation or the casino support for offering this bullshit explanation?
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