PAB Error

[SlotsGuy]

I'm trying to submit a Casino complaint and an error message keeps appearing.

Can someone help out?

Thanks

 

[SlotsGuy]

Just to confirm I have reduced the text by 80% even though it probably makes very little sense and doesn't get the true issue across, it seemed like it didn't permit the email been used in the ticket.

 

[Oscar Arnhem]

@maxd

 

[Paimonah]

I'm trying to submit a Casino complaint and an error message keeps appearing.

Can someone help out?

Thanks

You just have to click on one of the two answers "casino rep is welcome", yes or no - it will work!

 

[SlotsGuy]

You just have to click on one of the two answers "casino rep is welcome", yes or no - it will work!

Thanks, I did this on the original 30 odd attempts at trying to submit what should be a simple form, each time the error messages comes up, and that particular section then resets. There's only so many attempts you can do before you end up going mentally insane. It would be really helpful to have a little message on that particular page stating in bright bold writing:

* Under ??? words only.
* Do not enclose an email
* Key points at vital information, maybe a little example of what's required.
* If an error does show, tell the user exactly what the issue is.

I fully understand there's pages of guidance notes with PAB similar to the T&C'S of Casinos, but if everyone sat in front of the computer day in day out reading multiple pages of terms and conditions, guidance notes, policies we literally wouldn't get anything done in real life. It's clear many are experiencing issues with PAB, so maybe a re-design of the form is desperately required.

 

[hubbadubbadingdong]

Not only needs help, so posting a PAB; and @maxd skill and connections ; same breath comes in HOT shit talking @maxd Set up and wants it more idiot Proof .

Have to Say that’s a bold move , and strong Entrance; Will it Pay off .. Well have to see Cotton…

 

[maxd]

Just to confirm I have reduced the text by 80% even though it probably makes very little sense and doesn't get the true issue across, it seemed like it didn't permit the email been used in the ticket.

Sorry but if you've read the Player Arbitration Policies and Procedures then you'll know that a verbose problem description is neither needed nor wanted. I've read the problem description you did submit and it's perfectly fine, no problems at all.

So no, summarising does not remove the meaning of your issue. What it does is get you to focus on the important bits -- and I do accept that many people HATE doing that -- AND it saves us time in understanding and processing your case.

Not sure how that equates to "a re-design of the form is desperately required." In our experience what IS desperately required is people reading the Player Arbitration Policies and Procedures . It's only 3 or 4 pages (desktop, not mobile) that people should read when they submit their first PAB and maybe scan them for changes on subsequent PABs. If that's beyond a person's tolerance then we are sorry for the inconvenience but we do offer this service for free and we need people to not waste their time and ours.

Other than that your suggestion regarding the error messages is good and well noted. Unfortunately we don't have an immediate way to improve the error reporting but you raising the point is appreciated as it highlights this as a goal for future Ticket system upgrades.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)