Outrageous terms for new casino

[dunover]

Thank you very much for all of your feedback and we apologize for the ambiguity of the T's and C's - They are currently under review for change in January 2015.

If I may clear up a few points, Spin Genie only enforces a £100 win cap on it's registration bonus, which currently is 50 free spins, and was previously £10 free.

In order to receive the registration bonus, a user must enter valid credit/debit card details in their account, but no funds will be taken in order to receive the registration bonus.

The registration bonus is subjected to 60x wagering requirements and if met, the winnings from the registration bonus will be transferred to the players cash balance up to a maximum of £100. If you have won more than £100 off either the free spins or our previous no deposit bonus - only £100 would be transferred to your cash wallet and the rest of the bonus funds would be forfeit.

We do not enforce a win cap on any other bonuses, only the registration bonus when the user is not required to deposit.

We believe this is a fair policy and in line with other online casinos.

If you have any further questions, comments or feedback please do not hesitate to contact me.

Spin Genie Support

Sorry but this is a p!ss-poor way to approach the issue, 'review' in January is far too late it's not difficult to reword them ASAP as they are pretty generic to all sites with similar terms (but minus the ambiguity) anyway. At present if anybody were to deposit and win as they stand the terms could be used to remove winnings, there is too much uncertainly. This uncertainty is reflected in your CS responses to the questions raised, as they read the terms in the same way as we have in that the £100 applies to ALL bonuses offered.
Common-sense would decree these terms are edited sharpish as they will clearly put players off from signing up, well those that actually bother to read the terms, which fortunately for us at CM we do.
No-one is saying that the intended term isn't a 'fair policy' as you say, but as it is presently worded it's simply bloody ridiculous.
You also need to clarify that should a player win the max £100 ND which is then converted to his withdrawable cash balance, this must be withdrawn and cannot be used to fund further play which could result in exceeding that £100 and that a fresh deposit must be made which would also enable the player to opt for any SUB you offer and that would be without restriction.

Dunover 'Unofficial T&C's Editor'

 

[aceking123]

Sorry but this is a p!ss-poor way to approach the issue, 'review' in January is far too late it's not difficult to reword them ASAP as they are pretty generic to all sites with similar terms (but minus the ambiguity) anyway. At present if anybody were to deposit and win as they stand the terms could be used to remove winnings, there is too much uncertainly. This uncertainty is reflected in your CS responses to the questions raised, as they read the terms in the same way as we have in that the £100 applies to ALL bonuses offered.
Common-sense would decree these terms are edited sharpish as they will clearly put players off from signing up, well those that actually bother to read the terms, which fortunately for us at CM we do.
No-one is saying that the intended term isn't a 'fair policy' as you say, but as it is presently worded it's simply bloody ridiculous.
You also need to clarify that should a player win the max £100 ND which is then converted to his withdrawable cash balance, this must be withdrawn and cannot be used to fund further play which could result in exceeding that £100 and that a fresh deposit must be made which would also enable the player to opt for any SUB you offer and that would be without restriction.

Dunover 'Unofficial T&C's Editor'

more than likely the team of I T guys are on holiday so wont get sorted until new year , at least someone has popped over here to clear a few things up , bad time of year for clearing up things via sites.

 

[spintee]

Just to let you guys no, Had my 50 spins and deposit a £10, I would deposit more but I thought I read d&b playthrew but its just the bonus x30, Also you get a playbar where when you hit it you go up a level and play a free game to collect coins, You can keep playing the game to you collect, I manage to get £10 odd (max £20) on the 1st one, (I gave up) & After checking the wagers than the playthrew on the free games is x10

You can play the game when you like so none of them sneaky playthrew add ons, Pitty about the amount of games but running so smooth and no errors, Well worth a try,

 

[dunover]

more than likely the team of I T guys are on holiday so wont get sorted until new year , at least someone has popped over here to clear a few things up , bad time of year for clearing up things via sites.

Put it this way, Christmas or not I bet if there was an issue on the site that stopped the players depositing or playing games then it would be fixed by 'an IT guy' pretty sharpish....

 

[kou187]

https://www.casinomeister.com/forums/threads/spin-genie-no-live-chat-cant-load-site-etc.65381/

 

[KarlSlevin]

re bonus at Spin genie

I managed to eventually get through the £1500 wagering requirement and get the cash balance upto £260. now trying to sort the heap of ID'S required to withdraw.

Hey everyone - saw an ad for a new casino (not going to link it direct but its called spingenie) today so went to have a look.

Very professional website, all the required licences including a UK one, net ent games, IGT games I mean it looked great! I was about to sign up but thought always read the terms so I checked out the first deposit bonus terms and all looked fine. Then it said at the bottom "general terms apply" so ok I went to read the general terms...

General terms section C is about bonuses etc so I had a read. It explains all about wagering requirements etc which is fine but then there is this bombshell



what a joke - I felt like USA players must feel when signing up to some dodgy RTG. What on earth is the point in depositing for that? If I want to play net ent without a bonus I will play GUTS all day every day, the only way this casino is getting tested is for the first deposit bonus and lol no chance now!

 

[Wild Reels]

i've been playing there quite a bit and had no hassle at all, not sure what your situation was in terms of wagering but i do know that if you haven't touched the bonus money can you withdraw real money funds straight away no hassle and forego the bonus money, as i've done in on a few occasions so far

my only gripe is that after you have made a withdrawal, you can keep playing with these funds, i.e it auto cancels the withdrawal if you dip into money you have requested to be withdrawn, removing that feature would be a big improvement for players especially those that don't have enough self control