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Spin Genie??? No live chat,Cant Load site,etc

Discussion in 'Online Casinos' started by kou187, Dec 31, 2014.

    Dec 31, 2014
  1. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    So i got an e mail from this new site spingenie.com offering me 50 pounds bonus funds for a ten pounds deposit. So i took the offer up and also received 20 free spins no deposit on any netent slot on the site. Keep in mind the site also has igt slots but that's it so its either play netent or igt. So on my last spin out of the free 20 spins the netent software wouldn't finish the last spin no matter what net ent slot i opened. So at this point i had 15.60 in bonus funds from the 19 free spins and my cash balance of 10.00 and my deposit bonus of 50.00. So i had to play igt slots with my funds because the 15.60 was stuck in the netent software. So you think you would be able to just ask live chat like ninety percent of other casinos out there. Well that was not the case, Instead the live chat icon just showed them as offline the whole day so i emailed them only to get a response 24 hours later saying they has fixed the netent stuck spin and funds which they had and i now have the funds from net ent and can play the net ent software again. Also i managed to beat the 2500 wagering on the site eventually dipping into the 50.00 bonus funds and i now have 170 pending for withdrawal. How ever today i logged on and still not once has live chat ever been online and now i cant even load the site on any computer or browser and i have tried everything clearing cookies disabling connection the whole nine yards.

    I guess i will just have to wait a few hours and see whats happening maybe the site is down?

    Has anyone else had these bad experiences joining these brand new net ent site were its seems like there is no staff around eveything is a little bit glitchy and it almost feel like the site is not run by a company but some guy in his shed.

    Thanks for reading!

    The site still wont load for me can Someone let me know if the site works for them. Cheers

    You must register/login in order to see the link.
     
  2. Dec 31, 2014
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    1 person likes this.
  4. Dec 31, 2014
  5. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    Oh god. I will be more careful next time maybe i can hope for at least 100 quid then after reading that. Not a bad raise for a tenner. Thanks for the reply.

    Edit: As i continued to read it seems like i will get the 170 fingers crossed as on of there reps confirmed no max cashout on deposit bonuses. Relieved!
     
    1 person likes this.
  6. Dec 31, 2014
  7. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Are you on facebook, if so try messaging them on there

    You must register/login in order to see the link.
     
    1 person likes this.
  8. Jan 1, 2015
  9. guernseykim1

    guernseykim1 Dormant account

    Occupation:
    online casino
    Location:
    Guernsey
    Free Spins

    Dear kou187,

    I'm sorry that you experienced problems with Free Spins, we are working hard to rectify such issues and I understand that your glitch has now been corrected for you but if you require any further help then please do let us know via email This email is not visible to you. or telephone 0845 548 9010 - we'll happily give you a call back.

    Just to add that, in addition to the IGT & Netent Slots you mentioned, we do offer Slots from other providers such as Realistic Games, Leander Games and Eyecon so there are a wide variety of games to play on Spin Genie.

    Once again, thankyou for the feedback and apologies that you have experienced these technical problems. I hope you will enjoy a great experience with Spin Genie moving forward.

    Happy New Year!

    Spin Genie Support
     
    1 person likes this.
  10. Jan 2, 2015
  11. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Please fix the bonus terms of max cashin of 100 so that it only applies to freespins, because even your support think it applies to all bonuses... Even deposit ones.
     
  12. Jan 2, 2015
  13. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    attention

    if you are a legit rep for this casino you must contact admin

    also make yourself known to all threads that concern your casino and fix any issues that players have

    once you casino is listed as rouge here you have zero chance of getting any return or new players

    if you wish to fix your terms and other conditions you may have a chance
     
  14. Jan 2, 2015
  15. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper

    Thanks for the reply and everything is sorted now just a shame nearly 48 hours later and my withdrawal is still sat pending. Please sort the livechat out if your going to have the option available then why is live chat permanently offline. Basic things you expect a casino to provide are not there. Now lets see how bloody long this withdrawal is gonna take predict about a week.lol

    EDIT: Ten minutes after i wrote this post i received an e mail saying my withdrawal has been processed.
     
  16. Mar 9, 2015
  17. earthchylde

    earthchylde Dormant account

    Occupation:
    Mummy!
    Location:
    Watford
    Having trouble too

    Having sent in a mountain of ID to get my withdraw they still have not processed it, they don't answer the phone, won't email back and the Live chat is no longer available :/
     
  18. Mar 9, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You are in safe hands, You can contact the rep here http://www.casinomeister.com/forums/member.php?u=37950
     
  20. Jun 7, 2016
  21. chrislucky66

    chrislucky66 Newbie member

    Occupation:
    Croupier (ironically)
    Location:
    birmingham england
    Spin genie

    Im having issues with spin genie today after depositing £90 last i finally managed to hit 2 decent bonuses on monzuma netting me £640. (Yay!) As this is my 1st withdrawl ive had to verify which was done within 45mins which was good but now my money is still pending and to add insult to injury ive withdrawn £40 to see if monzuma had any f**ks left to give.. dropped a bonus on 90p the crash! The site has been in some kind of maintanance for the last 2hrs which has left me very very bloody upset.. i will be setting a cooling period and then resigning from this casino as im fed up and feeling extremely petty..*shrugs
     
  22. Jun 7, 2016
  23. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Get your withdrawal then play elsewhere. Spin genie have no ****s to give lol
     
  24. Jun 7, 2016
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You will be in safe hands, I have had a few conversations with the rep and he is a good man, I have not played there in a while nor do I no if its the same rep kicking about,

    But as always sites do go down, Its not ideal and can piss us off but the errors etc are here for ever I am affraid
     
  26. Jun 7, 2016
  27. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Don't worry, they always process w/d's next working day, so always inside 24 hours.
    You'll get your dosh. Affiliate nonsense aside, they are decent casinos. They will always send you a nice text or e-mail when they've done so too, which I like.
     
    1 person likes this.
  28. Jun 7, 2016
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    You've changed your tune lol, sure you said from a players perspective that these guys were pretty reliable etc, just the affy side of things you had a problem with ??
     
    1 person likes this.
  30. Jun 7, 2016
  31. chrislucky66

    chrislucky66 Newbie member

    Occupation:
    Croupier (ironically)
    Location:
    birmingham england
    Spingenie

    Ok Ive now managed to flip the £40 i withdrawed and now have £1050 pending so yh ive healed like wolverine.. set the cooling period now waiting patiently for it to hit my account I forgive you spingenie pls keep the wins coming.. lol
     
  32. Jun 7, 2016
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    LoL thats exact my thoughts, But I know he had a win from there since than,


    Take the post above for example, Its amazing what a win can do :)
     
  34. Jun 7, 2016
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Nope, I haven't. If you remember back then, they had a batshit-crazy accounting system on their site, whereby if you withdrew, it would NOT come off of your balance and still be there to play with. Because of that, I made a withdrawal and took a 5 quid bonus. This then brought my pending w/d back into play meaning by the time I had wagered 150 I had lost a fair bit of my w/d.

    They rung me and refunded the original w/d about 129 IIRC. They then said they'd inherited the crazy w/d system and were going to change it.

    After I got the w/d I pissed-off and never went back.

    So a year later, I checked back and the new people had sorted the w/d system so it worked like any other normal casino, sped up the w/d's and added WMS!!! Happy days!:thumbsup:

    P.S. Bit unfair to bring-up an 18-month old comment when since then they've been run by new people.

    So yes, my present opinion stands, the affy side has a questionable attitude but the 4 sites SG,BGT,Spingo/Pocket Fruity are fine from our perspective.

    This should explain to you all why the mods don't like cross-posting between threads and bringing old ones up instead of beginning new ones.
     
    1 person likes this.
  36. Jun 7, 2016
  37. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I tested out BGT games and all went good, Withdrawn a little and no problems there, No ewallets but can use pay by phone, I would not advise players to start to get into that malarkey,

    If I remember correct there was a thread long time back about somebody getting into serious debt by paying by phone, Do not get me wrong it is a good idea as a one off or convenience if waiting on a win or ruining short on cash flow,
     
    1 person likes this.
  38. Jun 7, 2016
  39. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    My bad, for which I apologise. Didn't clock the date of the post or realise the age of the thread.

    Couldn't agree more in that case :thumbsup:

    Edit: Wasn't a 'Dig' either mate, meant as a bit of banter!
     
    1 person likes this.

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