My Last Two Correspondences With Rushmore

[skiny]

You can see straight away that they are short on funds with that sort of reply.

Surely they're not so short on funds they couldn't come up with 600 bucks.

 

[chuchu59]

Surely they're not so short on funds they couldn't come up with 600 bucks.

There is a reluctance to part with 600 bucks despite all the neg publicity here. Its not difficult to understand that paying David his dues would have brought them some good yet they kept dragging their feet.

 

[skiny]

Heather showed up here about 6 weeks ago. Has anyone been paid in all that time?

What was the point in her coming in the first place?

 

[chuchu59]

Heather showed up here about 6 weeks ago. Has anyone been paid in all that time?

What was the point in her coming in the first place?

Handing out smileys.

 

[chayton]

I popped in to read another forum and in the introduction and Rushmore help thread there's at least one player (possibly a couple) who were complaining of *delayed payments from current sessions - the response from Heather/Rushmore was:

I know that our withdrawal team is rather swamped getting caught up right now. I'm very sorry for the delay in payment. Rest assured you will receive your withdrawal. We are behind at the moment but everyone will get paid!

So that was on April 30th. Heather joined here April 17th. Unfortunately that's the same kind of responses that players were getting when I stopped depositing there several years ago.

* I don't know if those people were paid or not, nobody said after that whether they had or hadn't and since I'm not a member there I couldn't ask.

 

[RushmoreGaming]

I'm sorry - I should have been more clear. When I said the issue had been resolved, I meant that David has received his original withdrawal back in his account as he requested.

Again, thank you everyone for your concern and suggestions throughout this process. If anyone else has outstanding player payment issues I am around!

Also, I'd like to apologize to Bryan and anyone else that was in Dublin. Our intent was not to make you feel ignored. None of our staff here attended the conference and I do not believe the staff at C-Planet went either. We would be happy to be in touch directly by phone, e-mail, skype, carrier pidgeon, or what ever means of communication is most convenient.

Heather

 

[Nifty29]

I'm sorry - I should have been more clear. When I said the issue had been resolved, I meant that David has received his original withdrawal back in his account as he requested.

Again, thank you everyone for your concern and suggestions throughout this process. If anyone else has outstanding player payment issues I am around!

Also, I'd like to apologize to Bryan and anyone else that was in Dublin. Our intent was not to make you feel ignored. None of our staff here attended the conference and I do not believe the staff at C-Planet went either. We would be happy to be in touch directly by phone, e-mail, skype, carrier pidgeon, or what ever means of communication is most convenient.

Heather

In other words, David is back to square 1.

I'll bet he's ecstatic that he only has to wait a few more months for his cash.

 

[ksech]

Resolved would be David has his money in his BANK account NOT his PLAYER account. This is far from resolved in my opinion...

 

[chuchu59]

I'm sorry - I should have been more clear. When I said the issue had been resolved, I meant that David has received his original withdrawal back in his account as he requested.

Again, thank you everyone for your concern and suggestions throughout this process. If anyone else has outstanding player payment issues I am around!

Also, I'd like to apologize to Bryan and anyone else that was in Dublin. Our intent was not to make you feel ignored. None of our staff here attended the conference and I do not believe the staff at C-Planet went either. We would be happy to be in touch directly by phone, e-mail, skype, carrier pidgeon, or what ever means of communication is most convenient.
Heather

This is nonsense. You placed the funds back into David's account knowing fully well that your job was to send his money to him. As the money is not in his hands he is being held ransom to your outfit and had no choice than singing your praises. As for contacting Bryan your statement is rubbish as you should take the initiative of contacting him. You sound like it should be the other way round.

 

[dunover]

Thank god for this site. This forum. People's experiences.
The fact that this chap has been made to wait months and jump through hoops to get what a normal ethical reputable casino would have completed in 3-5 days, and he would have received in 10-14 is shocking.
Then the 'rep' comes on here and glowingly reports that he has had it reimbursed to his CASINO account as if that is an achievement. Just shows how out of touch and devoid of all customer empathy some casinos are.
It is obvious that this place can't or won't pay, and is incredibly slow in doing so when it does. Like ANY casino recalcitrant when it comes to cashouts, it should blacklisted and avoided. I rarely have read such a plethora of contradictions, lies and avoidance as this.

There by the grace of God go I, who by doing homework BEFORE playing at any site has thus far avoided being in OP's predicament, but really hope he gets past the excruciating w/d process this time around.

 

[skiny]

I'm sorry - I should have been more clear. When I said the issue had been resolved, I meant that David has received his original withdrawal back in his account as he requested.

As he requested? I'm pretty sure David's request was to receive his money not have it disappear for 6 months and then have it reappear back in his account. That would be a pretty silly request. And you call this situation "resolved?"

If I wait for hours for a meal and the waitress finally informs me the meal was sent back to the kitchen but I'm welcome to reorder - that situation is not resolved.

If I put my car in the shop and hours later the mechanic tells me he couldn't find a fuel pump that fits so he stuck the broken one back in my car - that situation is not resolved.

If I wait months for a withdrawal to be processed and then find out the money is sitting back in my casino account - that situation isn't resolved.

The reality is that in all of these situations I would have spent a great deal of time waiting for someone else to do their jobs and every second that would have been a complete waste of time. Absolutely nothing has been accomplished.

When I can eat my food the situation is resolved. When I can drive my car the situation is resolved and when David can spend his money the situation is resolved.

David has been pretty quite since then. I hope he has submitted a new withdrawal and not wagered that money back. If he has the casino done exactly what they intended to do. They avoided making this payment.

 

[skiny]

In other words, David is back to square 1.

I'll bet he's ecstatic that he only has to wait a few more months for his cash.

You sound a whole lot more sure that he's actually going to receive this money than I am. David will either start playing with this money again and lose it or this "situation" will linger on for many more months until he gives up and Rushmore disappears back into the woodwork.

I hope I'm wrong but from where I sit that seems to be a pretty good prediction.

 

[smcinoz]

Expired Image

"Wait that balance looks familiar"

 

[Nifty29]

I just received a call from Rushmore offering me a 300% bonus on a $150 deposit.

I said that I won't deposit until everyone else is paid, including my friend David.

 

[chuchu59]

I just received a call from Rushmore offering me a 300% bonus on a $150 deposit.

I said that I won't deposit until everyone else is paid, including my friend David.

Judging from the way they cant even pay David you can save the deposit for yourself as they will be bankrupt after having paid one-third of the players they owe and I would think its already an understatement.

 

[skiny]

I just received a call from Rushmore offering me a 300% bonus on a $150 deposit.

I said that I won't deposit until everyone else is paid, including my friend David.

You better deposit enough to hit a RJ. If you're going to wait a year for a withdrawal you might as well make it worth your time.

 

[secret2]

Maybe David asked for his funds to be returned to his account? Instead of this pathetic waiting time.

I hope he didn't.

 

[secret2]

As per this last post from David in this thread:

Heather contacted me and told me that after this weekend I will either receive new checks or the money will be deposited back into my Rushmore account. I'm so happy that this issue will be resolved. I also hope that Rushmore will get out of the Rogue pit. Thank you Heather!
View attachment 33060

 

[skiny]

I don't understand the purpose of reimbursing the account. What's the point in playing more when you can't even get what you already won?

 

[secret2]

As far as I can tell that was his last post in this matter....so...hmmm, if you want help and stick it out for the betterment of RTG , then I guess he opted out?

 

[max1mike]

so. where is david?

I mean come on...if this is resolved to his satisfaction, I'm sure we'd all like to know, no?

Too many unresolved issues here

(only 3 smileys...have at it)

 

[secret2]

I don't understand the purpose of reimbursing the account. What's the point in playing more when you can't even get what you already won?

Exactly my point.

 

[secret2]

so. where is david?

I mean come on...if this is resolved to his satisfaction, I'm sure we'd all like to know, no?

Too many unresolved issues here

(only 3 smileys...have at it)

You must feel soooo frustrated lol!

 

[secret2]

I think it's clear that he whimped out.

 

[chuchu59]

so. where is david?

I mean come on...if this is resolved to his satisfaction, I'm sure we'd all like to know, no?

Too many unresolved issues here

(only 3 smileys...have at it)

Since Rushmore is holding his money hostage I think,other than telling/hinting to him to praise the casino, they also told him to refrain from posting anymore on this subject.