- Joined
- Aug 31, 2008
- Location
- Berlin
Hello,
TradaCasino (using Viaden Gaming software) had confiscated my deposits and my winnings of 1381 Euro by accusing me of being a cheater.
On 25th December 2011 I have made two deposits, first deposit was 20 Euro and second deposit was 50 Euro. On both deposits I got 100% bonus. First deposit I lost, but on the second deposit I won 1381 Euro. I have mostly played Blackjack Switch.
On 28th December 2011 I got this email from TradaCasino:
Then I have answered that I have used my own self-programmed casino client to make these bets. Because I have not exploited any kind of software glitch I have rejected the accusation of being a cheater. Blackjack Switch is on the server side implemented in a way that it does allow unequal bet size amounts. It might be an implementation error, but it is definitely not a software glitch, because comparing two variables is too trivial that it could be a software glitch.
Also, I have not violated their Terms & Conditions, because they do not have any specific rule that forbids third-party casino clients. However, they have a very unspecific rule that they seem to apply to my case:
As an example, this is a specific rule from another casino:
The server did accepted the bets I made, if these bets wasn't mean to be accepted, than the server should have refused the bets. I shouldn't be punished for the mistakes the casino or Viaden have made. The fact that I used my own casino client is irrelevant, because the client is replaceable and no specific rule forbid the usage of this third-party casino client. Furthermore in every other aspect, only what happens on the server is binding, this is another rule from TradaCasino Terms and Conditions:
I have risked my own funds, they can not confiscate my winnings just because of advantage play. They not even returned my deposits.
I have already contacted the Viaden rep (SlotMonster). Unfortunately after he got the casino's final reply he told me that he can't help me and he recommended to submit complaints to IBAS and the Gambling Commission of the Isle of Man, which is what I'm going to do very soon.
Any kind of comments or advices would be very much appreciated.
TradaCasino (using Viaden Gaming software) had confiscated my deposits and my winnings of 1381 Euro by accusing me of being a cheater.
On 25th December 2011 I have made two deposits, first deposit was 20 Euro and second deposit was 50 Euro. On both deposits I got 100% bonus. First deposit I lost, but on the second deposit I won 1381 Euro. I have mostly played Blackjack Switch.
On 28th December 2011 I got this email from TradaCasino:
Dear Markus,
After close analysis of your bets history, we found out that when you were playing Blackack Switch - you were making bets of not equal amounts for different boxes, which is impossible without using an external tools, i.e. you were replacing amounts in client requests to the game server. This is clear cheat. Therefore, your account was closed and your winnings and deposits were confiscated. Once you decide to submit a complaint to Gambling Commission - please note: we will reveal to them all emails received from you and sent to you, bets history and any data they will request from us.
Best regards,
TradaCasino Support Team
Then I have answered that I have used my own self-programmed casino client to make these bets. Because I have not exploited any kind of software glitch I have rejected the accusation of being a cheater. Blackjack Switch is on the server side implemented in a way that it does allow unequal bet size amounts. It might be an implementation error, but it is definitely not a software glitch, because comparing two variables is too trivial that it could be a software glitch.
Also, I have not violated their Terms & Conditions, because they do not have any specific rule that forbids third-party casino clients. However, they have a very unspecific rule that they seem to apply to my case:
It is very unspecific, because it does not define what "prohibited software" is. Is my casino client "prohibited software" or is it "allowed software"?You will not utilise any prohibited device, software, spider, robot, routine or other method (or any other unit similar to the aforementioned) to prevent or attempt to interfere with the regular proper performance of the Website or Services;
As an example, this is a specific rule from another casino:
TradaCasino do not have a specific rule like this!You will place all wagers on Games through the various user interfaces provided on our site and you will not wager through other means, including the use of a "robot" player;
The server did accepted the bets I made, if these bets wasn't mean to be accepted, than the server should have refused the bets. I shouldn't be punished for the mistakes the casino or Viaden have made. The fact that I used my own casino client is irrelevant, because the client is replaceable and no specific rule forbid the usage of this third-party casino client. Furthermore in every other aspect, only what happens on the server is binding, this is another rule from TradaCasino Terms and Conditions:
Suddenly when it comes to my case the client does matter?In the event of any discrepancy between the outcome displayed on Your Device and Our server, the result indicated on Our server shall govern the result of the Services.
I have risked my own funds, they can not confiscate my winnings just because of advantage play. They not even returned my deposits.
I have already contacted the Viaden rep (SlotMonster). Unfortunately after he got the casino's final reply he told me that he can't help me and he recommended to submit complaints to IBAS and the Gambling Commission of the Isle of Man, which is what I'm going to do very soon.
Any kind of comments or advices would be very much appreciated.