Hi everyone, sorry that my first post being a negative one. I have been reading the forum for a long time but never registered. Looks like the time has come I have signed up with Lucky247 and was lucky enough to win 7700 euros! I decided to try them since they are on the accredited list and I was feeling safe. I was asked to send verification documents and I did send everything. Then I went to live chat and I was told that unfortunate decision they made.
I was still hoping that may be a senior member of staff will be able to help me out. The decision was discussed with their boss so it's final...
Do you think it's better to proceed to PAB straight away? Or is it better to contact their representative?
- Melanie: We have had a look at your account.Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings
-Melanie: Irregular gameplay.Movement from high to low wagers after large win prior to meeting wagering requirements.
Players stake from 22.5 (txn 294) after large win(5510) to 2.5(txn 303 - ) and consistent low (below 10) wagers until wagering met
I was still hoping that may be a senior member of staff will be able to help me out. The decision was discussed with their boss so it's final...
Do you think it's better to proceed to PAB straight away? Or is it better to contact their representative?