- Joined
- Nov 24, 2012
- Location
- England
I will not describe the full story, but in short I would say that overall I was happy with the casinos from Club World Group. Verification of my account held on the same day when I sent documents. Withdrawal to Skrill on the next working day. I was playing in HighNoon, All Stars, Club World Casinos. In the first two I was lucky, because I'm not only made deposits, but also withdrawals, because I won. In the last I was not so lucky, because I deposited twice but lost. But it was not a tragedy, because I still get fan playing in a casino for hours.
Last evening I decided to try the Lucky Red. Made a deposit, received a bonus and in the end I had $100. I decided to play on the slot in which I have not played yet. And in less than five minutes all $100 gone at a stake of $0.50. I was so surprised, a spin over 200, I do not never caught a bonus and even free spins. I contacted an online support and asked about RTP that I had in the 5 minutes session of the game, and here's the answer:
"Denis: Your actual RTP is 55.2 which I agree is a lot lower than average as ours is usually between 94-97%"
Denis then promised: "I will pass this over to our promotions department for them to review it and hopefully they can take further action on your account and offer you something that I cant at the minute"
Today I received an email: "A little thanks from us to you", with such message:
"Just to let you know that I have created a 100% up to $ 1000 slots coupon for you.
* If the deposit coupon is claimed, the deposit + bonus must be wagered (20) times before withdrawing
* Only wagers on Slots and Keno count towards this requirement
* The bonus chips are unredeemable and their value will be deducted from the associated withdrawal "
I don't know about you, Dear casino "sharks" , but I just did not expect such a response from the VIP Manager from Lucky Red. Maybe for Lucky Red Casino is a normal practice with such RTP, but for me not. In generally my excellent attitude to Club World Group spoiled. Yes, there are bad sessions happens, I agree, but not in this case.
I give an example of how a similar situation that I had last year with Paddy Power. For about 5-7 minutes I lost 100 Euros on the slot, but I had two times bonuses, but the winnings in both was equal to 0. I wrote about this situation to Paddy, and after half an hour I got an email, stating that I had a very low RTP, so they enrolled in my account 50 Euros and bonus must be wagered (1) ONE time before withdrawing!
I understand that different companies have different attitudes to their customers and it is their business. But I do know that in the case of the Club World Group I will not be involved in their business.
I wish you all a great day and wonderful week.
P.S. Please excuse my poor English
Last evening I decided to try the Lucky Red. Made a deposit, received a bonus and in the end I had $100. I decided to play on the slot in which I have not played yet. And in less than five minutes all $100 gone at a stake of $0.50. I was so surprised, a spin over 200, I do not never caught a bonus and even free spins. I contacted an online support and asked about RTP that I had in the 5 minutes session of the game, and here's the answer:
"Denis: Your actual RTP is 55.2 which I agree is a lot lower than average as ours is usually between 94-97%"
Denis then promised: "I will pass this over to our promotions department for them to review it and hopefully they can take further action on your account and offer you something that I cant at the minute"
Today I received an email: "A little thanks from us to you", with such message:
"Just to let you know that I have created a 100% up to $ 1000 slots coupon for you.
* If the deposit coupon is claimed, the deposit + bonus must be wagered (20) times before withdrawing
* Only wagers on Slots and Keno count towards this requirement
* The bonus chips are unredeemable and their value will be deducted from the associated withdrawal "
I don't know about you, Dear casino "sharks" , but I just did not expect such a response from the VIP Manager from Lucky Red. Maybe for Lucky Red Casino is a normal practice with such RTP, but for me not. In generally my excellent attitude to Club World Group spoiled. Yes, there are bad sessions happens, I agree, but not in this case.
I give an example of how a similar situation that I had last year with Paddy Power. For about 5-7 minutes I lost 100 Euros on the slot, but I had two times bonuses, but the winnings in both was equal to 0. I wrote about this situation to Paddy, and after half an hour I got an email, stating that I had a very low RTP, so they enrolled in my account 50 Euros and bonus must be wagered (1) ONE time before withdrawing!
I understand that different companies have different attitudes to their customers and it is their business. But I do know that in the case of the Club World Group I will not be involved in their business.
I wish you all a great day and wonderful week.
P.S. Please excuse my poor English