hello there - self exclusion misery at Codeta

[Roderick1702]

Codeta Misery

My comment was about the behaviour of the Codeta casino in retaining my winnings not the site.

 

[Codeta CS]

Codeta Misery

It was upheld in the Codeta casinos favour, they were entitled to misappropriate my 2888 pounds winnings, Are you surprised?

Hello Roderick1702.

My name is Niklas and i work for Codeta. I just had a look at your account and i saw that this issue was solved for a few months ago. I do remember this specific case as i was the one to handle it.

The reason the account was closed down was due to that the account holder had another account that he/her closed down on another Every Matrix brand. Because of our UK Gambling licens we then had to close down this account and return the funds that was deposited. If the specific player would have lost the deposit he/her would still have been payed back the entire deposit.

Niklas

 

[Roderick1702]

Codeta withold 2888 winnings

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He did not lose and neither did he win a million ....in good faith he won 2888 and Codeta witheld it

 

[Roderick1702]

Codeta withold 2888 winnings

Hello Roderick1702.

My name is Niklas and i work for Codeta. I just had a look at your account and i saw that this issue was solved for a few months ago. I do remember this specific case as i was the one to handle it.

The reason the account was closed down was due to that the account holder had another account that he/her closed down on another Every Matrix brand. Because of our UK Gambling licens we then had to close down this account and return the funds that was deposited. If the specific player would have lost the deposit he/her would still have been payed back the entire deposit.

Niklas

Dear Niklas

The matter was not solved and neither was it resolved. You withheld my winnings. I am going to send you an interesting newspaper article.

 

[Roderick1702]

Codeta withold 2888 winnings

The Gambling Commission chief executive, Sarah Harrison, suggested online gambling firms found to be breaking the law could lose their licences. “The gambling industry should be under no illusion that if they don’t comply with consumer law, we will see this as a breach of their operating licence, and take decisive action,” she said.

 

[Roderick1702]

Dear Niklas at Codeta

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Similar case to mine. At last the regulator taking action.

 

[Codeta CS]

You do not have permission to view link Log in or register now.

Similar case to mine. At last the regulator taking action.

Hello Roderick.

Thank you for the interesting articles.

I am going back to what i stated before, if the player would have lost his original deposit he would have gotten the deposit payed back by us, thats why the winnings was with held and the deposit payed back accordingly and the account was closed directly after that.

This is the rules of our licensy Every Matrix and we do have to follow them.

Niklas

 

[Roderick1702]

Codeta Misery

Hello Roderick.

Thank you for the interesting articles.

I am going back to what i stated before, if the player would have lost his original deposit he would have gotten the deposit payed back by us, thats why the winnings was with held and the deposit payed back accordingly and the account was closed directly after that.

This is the rules of our licensy Every Matrix and we do have to follow them.

Niklas

Dear Niklas

Was there any reason why my complaint was not given a specific reference number as I would like one please?

Roderick

 

[Codeta CS]

Dear Niklas

Was there any reason why my complaint was not given a specific reference number as I would like one please?

Roderick

Hello Roderick.

May i ask what reference number you are asking for? And where did you send your complain?

Thanks

Niklas

 

[Roderick1702]

Email sent to selfexclusiona@everymatrix.com

I would like to raise a complaint in relation to you illegally and unethically withholding monies legitimately won by me on your CODETA website. I joined the website using all the same details that i use on all gambling websites with no changes to dob or address over the last few years. I deposited 3000 k and won 2500 k. You erased all transactional gambling data fro my account history and removed winnings from my account.

I am alleging that under the terms of your licence you have failed to instigate a satisfactory and robust 'Know Your Client'" process that would have protected me or any other vulnerable addicts from gambling on a website owned by your organisation. My concern would be lessened if you had returned my winnings with an apology and then proceeded to bar me. Instead you have negligently failed to ensure robust self exclusion processes across your businesses and have exploited my weakness to make money. Effectively you have placed yourself in a win win position. Had i as a player done this to you , your organisation would have regarded my behaviour as cheating, in other words enabling and exploiting unfair advantage to achieve gain.

I can provide comparator proof from competitor gambling websites ' whereby I would have not been able to gamble because they had linked self exclusion data and processes. it is not difficult or expensive to deploy software to put in place more preventative measures , you have clearly demonstrated a reluctance to do so.
i suggest that you escalate my complaint to your managers. a return of my wining swill close this matter otherwise I will refer the matter to the gambling commission.
regards
Roderick

 

[Roderick1702]

Does thatt answer your question Niklas from Codeta

Does that answer your question Niklas from Codeta

 

[Codeta CS]

I would like to raise a complaint in relation to you illegally and unethically withholding monies legitimately won by me on your CODETA website. I joined the website using all the same details that i use on all gambling websites with no changes to dob or address over the last few years. I deposited 3000 k and won 2500 k. You erased all transactional gambling data fro my account history and removed winnings from my account.

I am alleging that under the terms of your licence you have failed to instigate a satisfactory and robust 'Know Your Client'" process that would have protected me or any other vulnerable addicts from gambling on a website owned by your organisation. My concern would be lessened if you had returned my winnings with an apology and then proceeded to bar me. Instead you have negligently failed to ensure robust self exclusion processes across your businesses and have exploited my weakness to make money. Effectively you have placed yourself in a win win position. Had i as a player done this to you , your organisation would have regarded my behaviour as cheating, in other words enabling and exploiting unfair advantage to achieve gain.

I can provide comparator proof from competitor gambling websites ' whereby I would have not been able to gamble because they had linked self exclusion data and processes. it is not difficult or expensive to deploy software to put in place more preventative measures , you have clearly demonstrated a reluctance to do so.
i suggest that you escalate my complaint to your managers. a return of my wining swill close this matter otherwise I will refer the matter to the gambling commission.
regards
Roderick

Hello Roderick.

Ok i understand you. Here is the complaint email adress to our licensy: complaints@everymatrix.com

You can send your complain there and they will take it over from here.

I am sorry for the issues that have come up for you during your stay with us.

Thank you.

All the best

Niklas