vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Hi,
Sorry, won't add the quote here will just address the questions/concerns.
Games have been listed by me, right or wrong in your view and our bonus terms and conditions reflect the game categories as a whole rather than listing specific games in the terms which can be confusing for players. I believe that the terms and conditions are clear and have had them checked by other members whom all believe the same. We also removed wagering on free spin winnings as we thought that was not fair to the player.
The bonus terms and conditions can be accessed from a link in the footer and from a link on the promotions page for each specific promotion. The bonus terms are the exact same all through the site and we wanted to have links to the bonus terms in as many places as possible to be 100% transparent as one of the things that came up in the forum a lot were people confused by non clear bonus terms or bonus terms that are hard to find.
We removed all deposit fees at Guts, we have a flat withdrawal fee. If we were to remove the fee then we would need to raise the withdrawal minimum. Even if we process in batches we still have the same cost and even with the fee we do not cover our costs and bear all of the costs from deposit which is the way I think it should be. Perhaps down the track we will change this policy but this is what it is for now.
Regarding the UKGC we will look into this when the "time comes" just as we will with every new licencing authority.
The discussion about why "Scrooge" weights different at Guts than other places I am not even going to enter into, perhaps you should revert to your statement: This would be a far better innovation in the industry if they did LESS of "what everybody else does".
Ben
They are clear, but WHY?
It seems a few casinos have ring fenced some of their slots so that they have higher WR, but getting them to say WHY is like getting blood out of a stone. So, what's the big deal, the underlying commonality, that isn't obvious to the player when they open, say, a slot game weighted at 100%, and then another one that seems the same type of game, yet weights at only 75%.
A slot is a slot, they are all the real "cash cows" of any casino, and cater to the players who just want a simple bet and result game, rather than have to learn things like "best strategy" as is often the case with table games.
Their clearly IS a reason, and it is big enough so that "keep it simple" just will not do.
In this respect, Guts ARE "doing what everybody else does" in making something simple into something more complicated.
What is so wrong about having a very simple:-
35x WR
All slots count 100%
All other games count 0%
All the slots player then has to do is multiply their bonus by 35, and they have the total amount they need to wager.
If things were kept simple players would not need legal advice, whether that is from a lawyer, or some untrained wannabe paralegal in an internet forum.
My worry about the new UK regime is that whilst operators might feel they can wait until the time comes, it seems their software providers can't, and in the case of the new Spanish regime the operators who thought they could get their Spanish license sorted out "in their own time" discovered retrospectively that Microgaming had pulled the plug overnight on all their Spanish players, leaving them to deal with Spanish players who had suddenly lost access to their accounts and their money, coupled with front line CS who didn't have a clue what had happened for a couple of days.
What we REALLY need to know is what the PROVIDERS of the games are going to do in the run up to the new UK regime, and how much time THEY will grant their licensees to get the relevant license before the plug is pulled as it was in Spain.
For UK players at the moment, this creates uncertainty, and may act as a deterrent to opening new casino accounts until the secondary licensing is in place.