Hello my first post on here and regrettably it is a complaint against one of the accredited casinos listed.
I received email yesterday from guts offering a match bonus on my deposit. My account has been opened for three or more years and is verified but I did upload my newer passport and debit card copies on my deposit.
Yesterday evening I played for many hours at guts and nearly finished wagering with a balance of 330.00 pounds. This morning I woke up and logged in and saw my account was blocked. I went on live chat to ask what had happened and they said I excluded two years ago at betspin and that directly affects my guts account too.
I remember I closed my betspin account in 2014 as the site had many errors and live chat was poor. I have the chat logs from the day I closed my account there and they refused to do it for me and told me to close myself on the interface via the exclusion policy even though I had no gambling problem. Even though guts live chat today said they will pay my win, I have some wagering left so not sure how to proceed? Also as you can see from the chat logs the operator said their terms don’t mention anything about betspin exclusion affecting guts.
So my post here is to ask for a reasonable outcome as I feel kind of cheated by the betspin exclusion when they refused to close my account for non-gambling issues. I do not mind continuing my wagering to make the cash in at guts but only have 29 days left before the funds expire. I am 64 years old and play maybe once a month at casinos on the net and my bets are below 50 pence. I do this for entertainment and do not consider my self addicted to any degree.
Thank you for listening as guts live chat started to get little unhelpful, rita
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I received email yesterday from guts offering a match bonus on my deposit. My account has been opened for three or more years and is verified but I did upload my newer passport and debit card copies on my deposit.
Yesterday evening I played for many hours at guts and nearly finished wagering with a balance of 330.00 pounds. This morning I woke up and logged in and saw my account was blocked. I went on live chat to ask what had happened and they said I excluded two years ago at betspin and that directly affects my guts account too.
I remember I closed my betspin account in 2014 as the site had many errors and live chat was poor. I have the chat logs from the day I closed my account there and they refused to do it for me and told me to close myself on the interface via the exclusion policy even though I had no gambling problem. Even though guts live chat today said they will pay my win, I have some wagering left so not sure how to proceed? Also as you can see from the chat logs the operator said their terms don’t mention anything about betspin exclusion affecting guts.
So my post here is to ask for a reasonable outcome as I feel kind of cheated by the betspin exclusion when they refused to close my account for non-gambling issues. I do not mind continuing my wagering to make the cash in at guts but only have 29 days left before the funds expire. I am 64 years old and play maybe once a month at casinos on the net and my bets are below 50 pence. I do this for entertainment and do not consider my self addicted to any degree.
Thank you for listening as guts live chat started to get little unhelpful, rita
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