- Joined
- Sep 13, 2005
- Location
- England, UK
A happy resolution - all ends well
Why all the thanks for Gia's post announcing stolen funds being returned?
Why all the thanks for Gia's post announcing stolen funds being returned?
Why all the thanks for Gia's post announcing stolen funds being returned?
4 of a kind,
This case stinks and GoWild has handlet it badly in my opinion. And their statement "this was only an honest mistake" is obviously very arrogant under these circumstances.
But this does not mean that GoWild is a "rogue" casino or a bad alternative for players. It is completely OK to be critical in this thread and still think that GoWild is a very good casino. To discuss in any thread with a black or white attitude is usually not the best way to resolve cases. And I, like most of the other members here appreciate that casinos are using resources on this forum. So I do not find it strange that members are saying "thank you" to GoWild for their latest reply. The case has been resolved and the player will be paid in full. No other similar cases have been raised concerning GoWild, so there is nothing that indicates that this case is describing for how they usually are doing business.
Hi guys,
The casino manager reviewed the case and decided the player was indeed correct and did not violate any of the casino terms; this was only a mistake in the gameplay evaluation of our finance and fraud team.
We appreciate all the feedback and we will keep striving to improve all our services.
We apologize for any inconvenience caused and take full responsibility for this honest mistake.
The player will be paid fully.
Gia
I'm slowly making my way through this thread. What does +EV mean
I'm slowly making my way through this thread. What does +EV mean
Hi All,
After careful consideration, I've decided to remove GoWild from the Accredited Casino section. Yes, I understand that the player was eventually paid, but this does not erase the fact that the casino management attempted to confiscate the player's winnings via "bonus abuse" jargon. Like many have pointed out in this thread, this behavior by the casino administration is alarming and not acceptable whatsoever. Personally, I am dumbfounded that any manager would even let the phrase "you abused our bonus" pass his lips. This is clearly a "Spirit of the Bonus" issue, and many casinos are failing to see that there are no bonus abusers - just badly written bonuses.
If casinos are going to use bonuses to cater to player greed, then they need to toe the line just as the players do.
GoWild had a history of negating winnings because of bonus abuse, and when they came on board in February this year, I thought they had this squared away. It was posted here last Spring that things were changing. Unfortunately someone didn't get the memo.
Even though the casino reps are great reps in this forum, I don't feel comfortable recommending this casino any longer. Thus they are off the site.
This is what happens if you steal and then admit to it.
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The point that Go Wild were honest about why the person was not paid is like saying
yes I did indeed steal all that money but I was honest about it so I should be applauded.
Why all the thanks for Gia's post announcing stolen funds being returned?
I thanked her post because...
a) she wasn't the one who stole the players' funds, she was the one who helped restore the players' funds
b) as a casino rep, she came on board and ACTUALLY DID HER JOB
As I stated previously in this thread, how many more innocents have been taken to the cleaners simply because they don't know about places like casinomeister, or even gambling grumbles. We are only a small minority (and yes this is just an assumption) in the online gaming world, I'm sure. How many "innocents" are lured in daily by the likes of Virtual? How many players have lost money because of THIS bonus, but weren't fortunate enough to have found CM and had someone go to "bat" for them to help them retrieve their rightful money.
I'm glad THIS player got their money. How many more were "cheated" out of their money by this casino because of these very same issues? We'll never know the answer to that...
Hi All,
After careful consideration, I've decided to remove GoWild from the Accredited Casino section. Yes, I understand that the player was eventually paid, but this does not erase the fact that the casino management attempted to confiscate the player's winnings via "bonus abuse" jargon. Like many have pointed out in this thread, this behavior by the casino administration is alarming and not acceptable whatsoever. Personally, I am dumbfounded that any manager would even let the phrase "you abused our bonus" pass his lips. This is clearly a "Spirit of the Bonus" issue, and many casinos are failing to see that there are no bonus abusers - just badly written bonuses.
If casinos are going to use bonuses to cater to player greed, then they need to toe the line just as the players do.
GoWild had a history of negating winnings because of bonus abuse, and when they came on board in February this year, I thought they had this squared away. It was posted here last Spring that things were changing. Unfortunately someone didn't get the memo.
Even though the casino reps are great reps in this forum, I don't feel comfortable recommending this casino any longer. Thus they are off the site.