well 20 hours after withdraw request i contacted live chat... she gave me an email addresse of accountmanagement dept. she cant flush so i have to email (and i have) them with flushing request.
i think its rather silly, since im fully verified, made wd's before (last week as well), and all deposits and wd's were by skrill. so if you all the time have to ask for your money in order to start the withdraw process, thats is not they way it should be.
a verified account should receive his wd to his/her e wallet within 24 hours without asking multiple times.
i liked how Gia made it happen last week. that was very nice and fast. but a player shouldnt have to ask for this every time. i hope this will change for the better. otherwise the payout information in the accredited section should be changed.
i have no problem with waiting 24/48 hours, but then faster shouldnt be advertised.
very weird, but i also had to send an email to account management.
gia informed me though that usually live chat should work snd that you will then receive the cashout on the next day st noon. it seems that the problem is obvisouly that live chat doesn't know that they have to flush if asked to
i think in my case they didn't see that i'm already verified that's why the told me to contact the account manager if i want to flush.
yeah i thought that could have been my case as well, but i think its weird that players need to ask all the time for their money in order to maybe receiving their money within the advertised payout time.
withdraw to e wallet should never take more than 24 hours (if all is verified and played withing rules / t&c's)
here is a hint
do not ask the chat if it is possible to flush or mention casinomeisters time frame.
just say please flush my withdrawal and set the pending time to zero please.
i had no problems whatsoever here and gia is always fast when it comes to replying
that was exactly what i asked the CS... hi i'm yada yada yada, i would like you to 'flush' my withdraw... please.
(the part about pending time to zero i didnt know)
but still i think the processing should be within 24 hours without the asking