Baptism by Fire Energy Casino - they want to come on board

[PankkiRikki]

Well sorry to say I deposited again. Took 50% bonus offer. And every time I loaded netent games my balance would show at 0.05 euros and not my actual balance. Hit up live CS waited around 10 mins for the reply which was simply "we will have to forward this to our technical dept" no other info given and the CS just seemed to ignore my reply's. Anyways this casino not for me. Too many glitches and poor CS on the live support side.

Played my balance to zero on the only games I could load and play which were MG. Netent would load but my balance showed as zero on netent games even though it was not. This casino too many issues for me and is technically lacking at the moment. Voted with my wallet and made a depo where I can play Netent games without problem on the bonus.

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

 

[Deeplay]

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

This is BBF so issues such as this are okay to be brought to the attention of the casino and others. And I personally had a bad start with this casino with it going down last soon soon after my first depo then 2nd depo technical errors in that could not play ANY netent games. So it is a justified post and nothing to do with judging the casino. I am sure they will rectify the issues and would need to to avoid loosing deposits and customers.

 

[NorbertEnergy]

This is BBF so issues such as this are okay to be brought to the attention of the casino and others. And I personally had a bad start with this casino with it going down last soon soon after my first depo then 2nd depo technical errors in that could not play ANY netent games. So it is a justified post and nothing to do with judging the casino. I am sure they will rectify the issues and would need to to avoid loosing deposits and customers.

Hi,

It seems to be you were really unlucky with us because these technical errors. I've checked the playing history of some other players and the NetEnt games were working in the night. Nobody reported any errors after we solved the server error on Sunday noon. Your error appeared right after we credited the free spins and the free bonus cash into your account and I am pretty sure that something went wrong because of that. Today, right after our admin will start to work, we will investigate what was the error on your account and we will check if everything is ok now. As I see the error occurred after you played the free bonus on Invisible Man on mobile, have you managed to play the 10 Free Spins too?

Thanks

 

[NorbertEnergy]

I have never played on a casino that hasn't got tech issues randomly .. Energycasino is one of the best casinos out there. Never had any issues either with support or technical issues. Judging a casino just because you had issues on your session does not mean they are always running like that.

Only complaints i can trying to make here is the low 5k withdrawal per day(Terms saying something about protecting the player, whats that about? /10€ cost for withdrawals/ way too high Re-load bonus wagering. And no matter how much I've played and deposited it seems i cannot get to the VIP list to get at least free withdrawals.

Withdrawals are the best thing here even tough its 10€ , they just pop in to neteller within 5-10mins

Hi,

Thank you for your feedbacks. The 5k limit can be increased in case you will win a bigger sum and you would like to cashout in one pack.I believe that generally 5k daily limit is high enough but I will try to ask the person in charge is there anything we can do to increase that. However, for security reasons we will need to split the bigger withdrawals in more parts (at least 2). This rule is applied by our payment and security department, I cannot tell you the reason but as soon as I will find out I will contact you through PM. Your first withdrawal per week is always free and not only our VIP players can benefit of more free withdrawals. I am not sure when you opened your account but after you will reach a certain account activity and history, you may be eligible for more free withdrawals. (Feel free to PM your username and I am gonna check it). The bonus wagering requirements has been set by our management, but I've recorded your opinion and it will be forwarded for them too.

Let me know if you need more informations and please feel free to contact me directly if you want. I wish you good luck!

Thanks

 

[NorbertEnergy]

Well sorry to say I deposited again. Took 50% bonus offer. And every time I loaded netent games my balance would show at 0.05 euros and not my actual balance. Hit up live CS waited around 10 mins for the reply which was simply "we will have to forward this to our technical dept" no other info given and the CS just seemed to ignore my reply's. Anyways this casino not for me. Too many glitches and poor CS on the live support side.

Played my balance to zero on the only games I could load and play which were MG. Netent would load but my balance showed as zero on netent games even though it was not. This casino too many issues for me and is technically lacking at the moment. Voted with my wallet and made a depo where I can play Netent games without problem on the bonus.

Hi Deeplay,

I had managed to find our what was happening with the NetEnt games. Before you deposited, we credited the 10 Free Spins into your account and then when you finished the spins, you started to play from your winnings. When you stopped playing from the bonus money, there was still 0,05 € remaining in your account. First you had to spend all of the "bonus money" won from the free spins in order to continue to play in NETENT games from the deposited "real" money.

Our support had to inform you about this, I apologize because he was not on the top of the situation but I can assure you that all of the support members were reminded about this NetEnt rule.

Please feel free to contact us again if you will have questions.

 

[Jory]

I was very sceptical about making a first deposit after reading about these technical issues. The one thing I hate more than losing, is not being able to play at all.

Anyway I think the rep gave a solid response so I went ahead and made a €40 deposit and everything went smoothly and managed to win €700. It's just a shame about the wagering requirements for UK players, but I'm confident of making a cash out.

Surely I won't lose it all.... I might regret saying that.

 

[Jory]

So after writing that post I go back to the casino and then this happens. I knew I should have kept my mouth shut.

 

[NorbertEnergy]

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

 

[Tirilej]

So after writing that post I go back to the casino and then this happens. I knew I should have kept my mouth shut.

Didn't I tell you to take a break?

When will you ever start listening

 

[Journeyman]

Energy Accredited

Gogogogo Energy!
You deserve to get accredited!

 

[legenden1]

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

I have the same problem right now with MG-games actually (error code 118). Netent works

 

[Jory]

Sorry for my lack of patience. I have this amazing ability to convince myself something will go wrong when I start to win.

It's back online now and all seems fine, thanks

EDIT: I can log in but not load games (MG)

Hi,

The whole IT team was working all day long to find what was the problem on Saturday. They made some tests and we were down 3-5 minutes. Now it should work fine.

 

[Jory]

I took your advice and walked to the shop and bought some Guinness. Saint Patrick's day starts early for me.

Didn't I tell you to take a break?

When will you ever start listening

 

[NorbertEnergy]

Sorry for my lack of patience. I have this amazing ability to convince myself something will go wrong when I start to win.

It's back online now and all seems fine, thanks

EDIT: I lcan log in but not load games (MG)

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

 

[Tirilej]

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

Maybe do the same as Jory and by yourself some Guiness instead. It should be fun working you know

You'll fix it, or they, I hope

 

[Jory]

It's frustrating for both player and casino. No one benefits from these errors. I understand you are doing everything you can and I appreciate that.

I guess my only concern is what happens when the IT teams shift ends and they go home for the night?

If they drink as much coffee as you I'm sure they'll pull an all-nighter

Hi,

"Sorry for my lack of patience"

You are totally right, we are putting all of our efforts to reload everything back to normal. As soon I will get update about MG games will leave a message here. I made 2l of coffees so I am gonna sit here and wait until I will get the final reassurance from the IT. It looks like this is a much harder Monday then in general...

 

[NorbertEnergy]

It's frustrating for both player and casino. No one benefits from these errors. I understand you are doing everything you can and I appreciate that.

I guess my only concern is what happens when the IT teams shift ends and they go home for the night?

If they drink as much coffee as you I'm sure they'll pull an all-nighter

Hi,

They will not go home for sure until this will be solved! (I'd locked the doors) Yeah we had some small and short errors in the past but what happened Saturday was bigger that we thought . We are not in panic, but the guys are checking line by line everything to avoid such a cases in the future. This time I will keep my mouth shut and I will drink my coffees until I will get their final word.

Thank you for your patience, I really appreciate that you don't want to eat me alive )

 

[Jory]

Lol

We still got Netent games so it's fine and I'm about to complete wagering (I think).

Still at €670 from €40 deposit so I'm happy no matter what happens.

Unrelated but I didn't realise the Euro has become so weak since last time I played in that currency. It's almost equivalent to USD.

Hi,

They will not go home for sure until this will be solved! (I'd locked the doors) Yeah we had some small and short errors in the past but what happened Saturday was bigger that we thought . We are not in panic, but the guys are checking line by line everything to avoid such a cases in the future. This time I will keep my mouth shut and I will drink my coffees until I will get their final word.

Thank you for your patience, I really appreciate that you don't want to eat me alive )

 

[Jory]

Completed wagering with 748 balance. I depoisted by card but the only option to withdraw is bank transfer, Im okay with that.

I will submit 600 withdrawal now and hopefully I will receive before the weekend.

I want to play Dead or Alive with the remaining balance but I keep thinking its against the rules. I might be getting confused with other casinos terms. If only I was sober I could read the terms.

Its asking for NAME, SWIFT IBAN and PAYEE, not sure what to enter for PAYEE or NAME, is that me, or my banks name?

 

[NorbertEnergy]

Completed wagering with 748 balance. I depoisted by card but the only option to withdraw is bank transfer, Im okay with that.

I will submit 600 withdrawal now and hopefully I will receive before the weekend.

I want to play Dead or Alive with the remaining balance but I keep thinking its against the rules. I might be getting confused with other casinos terms. If only I was sober I could read the terms.

Congrats! Most probably you deposited via Mastercard this is why you will have to withdraw via bank transfer. Our payment team can request some docs (ID,UB,BS,CC) in order to verify your account.

Our live chat support is available until 23 CET feel free to contact them if you need more help.

 

[Jory]

Congrats! Most probably you deposited via Mastercard this is why you will have to withdraw via bank transfer. Our payment team can request some docs (ID,UB,BS,CC) in order to verify your account.

Our live chat support is available until 23 CET feel free to contact them if you need more help.

Thanks. I tried clicking on live chat but it brought up my email client to send an email. I will try again. BTW is dead or alive an excluded game? I read the terms but dont see it mentioning any excluded slots. Must be my imagination.

Im going to guess under Payee I enter my name. I have made many bank transfers from casinos, but they usually only ask for sort code and account number.

 

[Journeyman]

Thanks. I tried clicking on live chat but it brought up my email client to send an email. I will try again. BTW is dead or alive an excluded game? I read the terms but dont see it mentioning any excluded slots. Must be my imagination.

Im going to guess under Payee I enter my name. I have made many bank transfers from casinos, but they usually only ask for sort code and account number.

Under Payee you put your name indeed

 

[Jory]

Under Payee you put your name indeed

For once in my life I get to be the payee

Tried to reverse my withdrawal but site was Down. I'll take it as a sign to go to bed.

Good luck all!

 

[Journeyman]

Energy Casino

In the favour of Energy Casino I can say in the years I play there I never experienced these kinds of problems. Maybe a good sign. Server has to do hard work with all the new signups

 

[Jory]

I was not too bothered by the technical issues really. They were not that bad and it's a good opportunity to test how the staff responds and I think they were very professional.

They were completely honest about the situation and explained what they were doing to try fix it. They weren't trying to hide behind excuses or pass the blame like many others would do. That level of honesty is what is most important to me when playing at an online casino.

It's also very easy to focus on the one thing that didn't work well and overlook the 99 things that worked flawlessly. I guess that is the purpose of these threads though. Based on my experience there I have no doubt they will pass.