Usually yes, but I'm not sure it's compulsory - if however, you've already won an ECOGRA dispute it adds great weight to any possible small claims court action thereafter by yourself.Hi.
Can anyone clarify:
If any case/complaint is forwarded to ecogra as an ADR (alternative dispute resolution). If found for player or casino, is the outcome binding?
Thanks..for input. I think the mga and commission have it in there terms that if ADR close case, either for player or casino. Then they will not look at case. Which seems strange to me.I think it's vary rare that UKGC take actions for individual disputes, that's why they made it mandatory all casinos to have ADR service. Think most of casinos do follow their decisions but some might not and some had in their T&C:s that they follow these decision until certain £€ amount but above that they do follow their own evaluation of case.
If ECOGRA agreed that you were right and casino will refuse to follow their decision, i would (you seem to be from UK) ask from UKGC and also from ECOGRA what they recommend as a next step. Like Dunover mentioned, if ECOGRA took your side, your chance in small court probably are quite good but of course impossible to give opinion to go there or not without any knowledge about your issue, so if casino don't cooperate, would start by contacting UKGC and ECOGRA to ask advise what next if you are not happy to casinos decision not to follow ECOGRAs call.