tordragon78
Newbie member
- Joined
- Nov 7, 2020
- Location
- Swansea, Wales
Hello,
I am new to this forum, so please correct me if I am not following any of the agreed etiquette.
I recently joined an online casino site (SLOTS DEVIL), following an unsolicited e-mail.
At first I found it quite fun, but I ended up spending a bit of cash (roughly £1000), nothing that I could not afford to lose though.
Luckily for me I won £3000 and decided to withdraw it. Here is where my problems began.
I requested a withdrawal, and I got the usual new account document request. The site had an UPLOAD DOCUMENTS button, so even prior to withdrawing , I uploaded all of the requested documents.
This was on 2/11/2020. I then did this again after the request on 3/12/2020. The terms of the site said that I should wait up to 72 hours before a response.
On 6/11/2020 I had not had any response, or even an acknowledgement of my documentation arriving successfully. I then ask them the status in live chat.
They said that they are awaiting a response, to wait another 24 hours. A day later on 7/11/2020 I was starting to get a little frustrated and asked them again, why is it taking so long.
They give me the brush off, and I then said I really needed the withdrawal money and could I be contacted immediately about it.
They then tell me because of this and the fact "I really needed the money" that they are self-excluding my account. I told them I did not wish to be self-excluded, but they said, "sorry we are doing it for your own protection".
So a few questions I would like to ask:
1- With my self exclusion- will they prevent/delay my pending withdrawal?
2- Can they self exclude me without my permission?
3- What recourse do I have if they do not meet their own stated customer service terms (response times)?
They have been pretty tidy up until now, but I genuinely believe that they provoked me into saying something about needing the money, and then used that to shut down my account.
I am new to this forum, so please correct me if I am not following any of the agreed etiquette.
I recently joined an online casino site (SLOTS DEVIL), following an unsolicited e-mail.
At first I found it quite fun, but I ended up spending a bit of cash (roughly £1000), nothing that I could not afford to lose though.
Luckily for me I won £3000 and decided to withdraw it. Here is where my problems began.
I requested a withdrawal, and I got the usual new account document request. The site had an UPLOAD DOCUMENTS button, so even prior to withdrawing , I uploaded all of the requested documents.
This was on 2/11/2020. I then did this again after the request on 3/12/2020. The terms of the site said that I should wait up to 72 hours before a response.
On 6/11/2020 I had not had any response, or even an acknowledgement of my documentation arriving successfully. I then ask them the status in live chat.
They said that they are awaiting a response, to wait another 24 hours. A day later on 7/11/2020 I was starting to get a little frustrated and asked them again, why is it taking so long.
They give me the brush off, and I then said I really needed the withdrawal money and could I be contacted immediately about it.
They then tell me because of this and the fact "I really needed the money" that they are self-excluding my account. I told them I did not wish to be self-excluded, but they said, "sorry we are doing it for your own protection".
So a few questions I would like to ask:
1- With my self exclusion- will they prevent/delay my pending withdrawal?
2- Can they self exclude me without my permission?
3- What recourse do I have if they do not meet their own stated customer service terms (response times)?
They have been pretty tidy up until now, but I genuinely believe that they provoked me into saying something about needing the money, and then used that to shut down my account.