I personally think that if a casino denies payment based on information that they had prior to accepting the players wagers, then that casino should be immediately rogued.
Thats a very good point
I personally think that if a casino denies payment based on information that they had prior to accepting the players wagers, then that casino should be immediately rogued.
Dear xxxx,
I would like to congratulate you on winning that spin!
Meanwhile, I am sorry to inform you that our fraud department found out that some of the promo rules were misunderstood by several players which led to violation of promotional requirement which states that: “one player can get only one 2TD account, one 20TD account, and one 200TD account”.
All of the accounts which voided this requirement were frozen and deposits returned to the players.
I again apologize for any possible inconvenience caused and hope for your understanding and cooperation.
Warmest regards,
That's bad, but retrievable from a casino viewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward.
There seems to be an openness to discussion coming from Brandy manager Lisa, but there has been no notable development. She still hasn't adressed the many holes in what has been their position so far.
Lisa declined my inviation to explain her views in this thread because Brandy's T&C don't allow staff to participate in any other forum than their own. So basically, I am still awaiting an explanation of Brandy's position, either via an email to me or through Brandy's forum.
I agree with Jetset.This is increasingly beginning to look as if it is a casino management screw-up in offering a too-generous promo (other recent examples are the clowns at Joyland and the now dead Winners Only)
That's bad, but retrievable from a casino viewpoint if they pay everyone who signed up under the original T&Cs offered, and then change those T&Cs for other players going forward. The fact that they admit the promo was *misunderstood* by other players shows that they know they screwed up.
However, like Joyland et al this management takes the low road (why am I not surprised by that after their underhand tricks to get players to spam other players?) The management makes a retroactive change to the T&Cs, and then thinks it can get out from under by simply disqualifying everyone's winnings and returning only their deposits instead of meeting their fair obligations.
This is, in my view, rogue behaviour and players need to be warned about it.