3mptyseat
Non-Gambler
- Joined
- May 22, 2010
- Location
- California de Norte
I have made a deposit at Richreels that ended with an error screen with the US facing, Level 11 client. After I waited on that screen for a moment, I went back into the client, and checked my balance. No change.
Always the skeptic, I then checked my debit card balance. Yup, they got it out of the bank and yet they say the deposit is rejected when I contact them.
Honest enough error. Maybe, anyway, not a big deal, in fact, a cheap price for info... Are they trustworthy? Will they handle this in a timely fashion once I prove my payment?
I contacted the CSR. He admited this problem had happened a couple times already. I suggested removing the processor from the rotation, might continue to happen. I went to my office, did some taxes. Came home... Still no sign of my morning 'rejected but debited' deposit.
So I tried a minimum deposit. I really just wanted to see how they would handle it. Same three part 'contacting payment processor--processing deposit--processing error' hocus-pocus. Same zero balance upon reentry to the lobby. Same debit from same name in my debit card online statement.
And to my disappointment and their discredit, same answer from the csr. "You have made two attempts and had two attempts rejected. If u feel this is an error, wait 72 hours til the charges go from 'pending' to 'posted' and then email us the screen shots.
I expect more. I am a Gold VIP here and deposit nearly every day. I am a fishing fool, no doubt. I often let the big ones get away, after a few moments on the tip of my hook. I rarely find the cashout button, in fact not once in February. And I think this will effecitively dissolve the 'good faith' relationship we have had. I ain't fishing here no more. If they are gonna treat two transactions of $34 and $20 respectively like I have gone fishing in their pond of lies for 2+ hours in an effort to steal their poisoned fish right from under them, I will uninstall- I mean slip out of these waders that have gotten irreversibly stuck in the Villento Brands muck and crawl to shore to hang my pole up for a proper retirement...
After all, one time; shame on them. And the second time; shame on them. And I don't care if they have this resolved tonight, I have deposited a ton, and over these puny lil nightcrawlers of deposits, they are gonna play this game? The third time would def. be, shame on me...
By the way, the processor shows up on the debit card statement as:
Veermain Ltd. +1 888 858 82 DF under category COMPUTERS
Always the skeptic, I then checked my debit card balance. Yup, they got it out of the bank and yet they say the deposit is rejected when I contact them.
Honest enough error. Maybe, anyway, not a big deal, in fact, a cheap price for info... Are they trustworthy? Will they handle this in a timely fashion once I prove my payment?
I contacted the CSR. He admited this problem had happened a couple times already. I suggested removing the processor from the rotation, might continue to happen. I went to my office, did some taxes. Came home... Still no sign of my morning 'rejected but debited' deposit.
So I tried a minimum deposit. I really just wanted to see how they would handle it. Same three part 'contacting payment processor--processing deposit--processing error' hocus-pocus. Same zero balance upon reentry to the lobby. Same debit from same name in my debit card online statement.
And to my disappointment and their discredit, same answer from the csr. "You have made two attempts and had two attempts rejected. If u feel this is an error, wait 72 hours til the charges go from 'pending' to 'posted' and then email us the screen shots.
I expect more. I am a Gold VIP here and deposit nearly every day. I am a fishing fool, no doubt. I often let the big ones get away, after a few moments on the tip of my hook. I rarely find the cashout button, in fact not once in February. And I think this will effecitively dissolve the 'good faith' relationship we have had. I ain't fishing here no more. If they are gonna treat two transactions of $34 and $20 respectively like I have gone fishing in their pond of lies for 2+ hours in an effort to steal their poisoned fish right from under them, I will uninstall- I mean slip out of these waders that have gotten irreversibly stuck in the Villento Brands muck and crawl to shore to hang my pole up for a proper retirement...
After all, one time; shame on them. And the second time; shame on them. And I don't care if they have this resolved tonight, I have deposited a ton, and over these puny lil nightcrawlers of deposits, they are gonna play this game? The third time would def. be, shame on me...
By the way, the processor shows up on the debit card statement as:
Veermain Ltd. +1 888 858 82 DF under category COMPUTERS