3mptyseat
Non-Gambler
- Joined
- May 22, 2010
- Location
- California de Norte
Hi guys! I have had an issue this weekend with a casino group that I have long been a gold vip at. The Villento Brands casino Rich Reels was for many months now my favorite casino and though I have had some issues of late over their bold face untruths regarding the auditing and seal approval by eCogra of their sites, I have always enjoyed myself there, and until now, had no cause to leave.
But on Friday, I made a deposit, and then another, and while both deposits where debited from my account, neither was ever credited to my players account. Now today I provided sufficent proof that the charges were indeed 'posted' off of my account. And while I maintained all along that in such a situation, a player who has deposited over $25k since Sept 1 2010 deserved to have the small deposits of $34 and $20 manually added to the account, they cited policy and said it was an impossibility.
For more on this issue, here is a link to the thread I started on Friday after the muffed deposits... https://www.casinomeister.com/forums/threads/beware-cc-debit-card-deposits-at-villento-brands.42654/
This morning they also said, while they have reiceived payment for the two charges, they are crediting both charges back to my debit card, wtf? I had asserted that I felt tying up my money, however petty the amounts, for this long was not in good faith and I was going to close my accounts. I have done so this morning and attempted to exclude myself permanently from their sites.
And that attempt at permanent exclusion is what leads to this thread: Please read the chat I just finished with their CSR,
CM, Max,; At ur request, I can substantiate my claims here and I also have some damning evidence of them making claims that their level 11 software (US facing) is audited and sealed by eCogra. Moreover, I have a statement from Tex Rees @ eCogra suggesting that 'no level 11 software is audited or approved by,' eCogra.
I Think they might deserve a trip to rogue section. At least their US facing sites do IMHO. Either way, I felt the punters out there deserved to know...
Good Luck Guys.
But on Friday, I made a deposit, and then another, and while both deposits where debited from my account, neither was ever credited to my players account. Now today I provided sufficent proof that the charges were indeed 'posted' off of my account. And while I maintained all along that in such a situation, a player who has deposited over $25k since Sept 1 2010 deserved to have the small deposits of $34 and $20 manually added to the account, they cited policy and said it was an impossibility.
For more on this issue, here is a link to the thread I started on Friday after the muffed deposits... https://www.casinomeister.com/forums/threads/beware-cc-debit-card-deposits-at-villento-brands.42654/
This morning they also said, while they have reiceived payment for the two charges, they are crediting both charges back to my debit card, wtf? I had asserted that I felt tying up my money, however petty the amounts, for this long was not in good faith and I was going to close my accounts. I have done so this morning and attempted to exclude myself permanently from their sites.
And that attempt at permanent exclusion is what leads to this thread: Please read the chat I just finished with their CSR,
Please wait for a site operator to respond.
You are now chatting with 'Rainer'
Rainer: Hi dustin, welcome to our live help facility. How may I assist you today?
dustin: are you the supervisor on duty at the moment Rainer my good fellow?
Rainer: No, but I will be able to assist you with your query.
dustin: no query today Rainer, I want my Rich Reels account closed and I want to be excluded from Villento Brand products in perpetuity.
Rainer: May I ask the reason behind your decision?
dustin: I have endured a quite ridiculous weekend with ur payment processor charging my acct and then not crediting the funds to my rich reels acct, and I am a gold vip, who has lost 25k here in 5 months. For you guys to not manually credit the account after I proved the charges was a huge "Fuck YOU!" and it shows that u guys have no interest in customer service. This blunder has left my hands tied. As much as I have enjoyed ur services, I have reasonable guidelines and principles that will keep me from ever supporting this company again.
dustin: The only reason a casino makes money, and keeps its lights on is bc of CLIENTS. CLIENTS stick around bc of trust, You guys have not shown u understand this concept, and I don't trust u anymore
Rainer: We are unable to manually credit the deposits as all time out deposits are refunded to the respective Cards with which the deposit was made
dustin: OK< then there we are, at diametric opposition over poiicy, close the account and exclude me forever from Villento Brand products
dustin: policy*
Rainer: There was an issue with the processor over the weekend and this has since been resolved
dustin: I understand, close the account and exclude me forever from Villento Brand products
Rainer: As you wish Dustin
Rainer: The account has been closed.
dustin: forever, if I come back and try to reopen the account, and I am allowed to, I will go to the KGC?
Rainer: If you do change your mind it can be re-opened.
dustin: okay, this should suffice as evidence that your group does not deserve the license you hold, thanks a lot, I wish your group continued success and can only hope one day you see the error in ur policy, ur ethos, and through such epiphany; u change ur ways
dustin: perm. exclusion is a hallmark of any casino worthy of licensing, I am sorry ur business model does not include that, good day.
CM, Max,; At ur request, I can substantiate my claims here and I also have some damning evidence of them making claims that their level 11 software (US facing) is audited and sealed by eCogra. Moreover, I have a statement from Tex Rees @ eCogra suggesting that 'no level 11 software is audited or approved by,' eCogra.
I Think they might deserve a trip to rogue section. At least their US facing sites do IMHO. Either way, I felt the punters out there deserved to know...
Good Luck Guys.