Gazza4rovers
Dormant account
- Joined
- Jun 20, 2013
- Location
- England
Hello everyone well this is my first ever post and I am in a little bit of a pickle.
I joined Betway a couple of months ago but didn't deposit any money, but on Sunday I did because of the great sign up bonuses that the casino was offering. My first deposit was for £250, which I was expecting a bonus of £250 to match it, but i was only given £75 bonus so I rung up the casino to ask why this was only £75, the woman on the phone wasn't very helpful and I didn't have a clue what she was going on about so I left it and gambled. I lost both the money I deposited and the bonus money very quickly. I then made a second deposit of £500 which I should of received another £125 bonus but received nothing, I gambled and lost this £500, with my last deposit that was £880 again I didn't receive a bonus which should of been £440 but lucky for me I won and got to £2880 and made a withdrawal for the full amount. I did all these bets on roulette by the way so I rung the casino and asked if they needed any documents etc from me as I wanted things to go as quick as possible into my bank they said I needed to provide a picture of passport, full and back of debit card used and proof of address letter which I sent to them within the hour. They have a 48 hour pending bit on their site which I can reverse the funds and after that the operational team then process the payment.
Whilst waiting for the money I began to think about the sign up bonus that I felt I was short changed so I decided to contact the casino, they agree I was right and put £740 in my account on Tuesday morning. I started playing with the bonus funds and was playing big and got it to around £3000, so I contacted the casino to ask how far I was away from the bonus requirements, I was absolutely miles away so the cashier agreed to remove the bonus funds from my account but left £175 of bonus funds which needed clearing, he said I'd need to stake just under £5000 on slots or £60000 on roulette. So I started playing the slots but soon got bored as I hate the slots and reverted back to roulette. I eventually got the amount to £5035 and collected but some of the bets I were doing were bets on both red and black and a covering bet on zero and I would say about £25000 of the stakes were done doing this.
The next day on the Wednesday I reversed the funds and started playing again, this time betting a lot heavier than ever and I must of stakes around 35k and I eventually collected £11,088.
I am worried now that I won't get either my £2,880 or my £11,088 as I have been looking on the Internet and the casino has some very bad reviews. And looking at the rules which ain't accessible on an iPad or an iPhone which I used to win the stated amounts. The sign up bonus is only to new customers that deposit with 7 days of opening the account, but that's not my fault that theirs. And the other rule which relates to the bonuses received that I am not allowed to do any hedging bets or meet wagering requirements and if I've been seen to do that all winnings and bonuses can be confiscated. My argument for that is I'd of hit the wagering requirements without doing them bets, I am worried that this might also affect my first withdrawal aswell. I should find out today before 5pm whether they have processed the payment of £2880 and sent that to my bank if not ill ring them up again, as the whole process is so long and drawn out. According to there rules I won't get a decision about the £11,088 until next Tuesday, what so you reckon will happen guys I am going crazy thinking about it and have any of you had similar problems with betway???
I joined Betway a couple of months ago but didn't deposit any money, but on Sunday I did because of the great sign up bonuses that the casino was offering. My first deposit was for £250, which I was expecting a bonus of £250 to match it, but i was only given £75 bonus so I rung up the casino to ask why this was only £75, the woman on the phone wasn't very helpful and I didn't have a clue what she was going on about so I left it and gambled. I lost both the money I deposited and the bonus money very quickly. I then made a second deposit of £500 which I should of received another £125 bonus but received nothing, I gambled and lost this £500, with my last deposit that was £880 again I didn't receive a bonus which should of been £440 but lucky for me I won and got to £2880 and made a withdrawal for the full amount. I did all these bets on roulette by the way so I rung the casino and asked if they needed any documents etc from me as I wanted things to go as quick as possible into my bank they said I needed to provide a picture of passport, full and back of debit card used and proof of address letter which I sent to them within the hour. They have a 48 hour pending bit on their site which I can reverse the funds and after that the operational team then process the payment.
Whilst waiting for the money I began to think about the sign up bonus that I felt I was short changed so I decided to contact the casino, they agree I was right and put £740 in my account on Tuesday morning. I started playing with the bonus funds and was playing big and got it to around £3000, so I contacted the casino to ask how far I was away from the bonus requirements, I was absolutely miles away so the cashier agreed to remove the bonus funds from my account but left £175 of bonus funds which needed clearing, he said I'd need to stake just under £5000 on slots or £60000 on roulette. So I started playing the slots but soon got bored as I hate the slots and reverted back to roulette. I eventually got the amount to £5035 and collected but some of the bets I were doing were bets on both red and black and a covering bet on zero and I would say about £25000 of the stakes were done doing this.
The next day on the Wednesday I reversed the funds and started playing again, this time betting a lot heavier than ever and I must of stakes around 35k and I eventually collected £11,088.
I am worried now that I won't get either my £2,880 or my £11,088 as I have been looking on the Internet and the casino has some very bad reviews. And looking at the rules which ain't accessible on an iPad or an iPhone which I used to win the stated amounts. The sign up bonus is only to new customers that deposit with 7 days of opening the account, but that's not my fault that theirs. And the other rule which relates to the bonuses received that I am not allowed to do any hedging bets or meet wagering requirements and if I've been seen to do that all winnings and bonuses can be confiscated. My argument for that is I'd of hit the wagering requirements without doing them bets, I am worried that this might also affect my first withdrawal aswell. I should find out today before 5pm whether they have processed the payment of £2880 and sent that to my bank if not ill ring them up again, as the whole process is so long and drawn out. According to there rules I won't get a decision about the £11,088 until next Tuesday, what so you reckon will happen guys I am going crazy thinking about it and have any of you had similar problems with betway???