Baptism by Fire - success Betspin is giving it a go!

[Betspin - Phil]

Hi Phil,

could you please let players from Thailand use Ecopayz too?

Nice promo, good to have a second Dish of the Day bonus offer

Thanks
Harry

Hey Harry,

I am afraid that there are no plans to make EcoPayz available to players from Thailand at this moment in time but if the situation changes I will of course let you know.

Thanks,
Phil.

 

[AffGency]

Hey Harry,

I am afraid that there are no plans to make EcoPayz available to players from Thailand at this moment in time but if the situation changes I will of course let you know.

Thanks,
Phil.

all fine

 

[bruinsdude]

Hey,

I am pleased to confirm that we have now added Ecopayz for our Canadian players.

Thanks,
Phil.

Canada Thanks You! Got to use the service and try the site out. There is a brief lag whenever moving from one spot in the casino to another, but I feel this is for a reason, as whenever I get into a game, where it counts, there is NO lag, no balance flashing, and no issues stopping the reels along to the beat of the music when I choose to. I am guessing this is not EveryMatrix?
Late to the party but glad I came out.
Top Class casino through and through.

 

[Betspin - Phil]

Canada Thanks You! Got to use the service and try the site out. There is a brief lag whenever moving from one spot in the casino to another, but I feel this is for a reason, as whenever I get into a game, where it counts, there is NO lag, no balance flashing, and no issues stopping the reels along to the beat of the music when I choose to. I am guessing this is not EveryMatrix?
Late to the party but glad I came out.
Top Class casino through and through.

Thanks for the kind words bruinsdude, very much appreciated and a nice way to the start the morning.

 

[paul7388]

Lol I am stupid for some reason I thought you never accepted UK players.

Anyway now I know you do I signed up. But must say its probably just me but for such an easy sign up page I was getting in a real mess lol. Having this separate line each time to put details in is just so different from what im used to and I had to restart twice as was getting it into my head id put info in wrong bits.

No worries I got there in the end, my fault not your sites.

Quick question tho, I was reading you are sister site to Guts so taking it both sites run similarly, If so how come you have got all the new games as would have thought if Guts cant add them at moment then you wouldn't be able to? Daft question I know but that's me lol.

 

[Betspin - Phil]

Lol I am stupid for some reason I thought you never accepted UK players.

Anyway now I know you do I signed up. But must say its probably just me but for such an easy sign up page I was getting in a real mess lol. Having this separate line each time to put details in is just so different from what im used to and I had to restart twice as was getting it into my head id put info in wrong bits.

No worries I got there in the end, my fault not your sites.

Quick question tho, I was reading you are sister site to Guts so taking it both sites run similarly, If so how come you have got all the new games as would have thought if Guts cant add them at moment then you wouldn't be able to? Daft question I know but that's me lol.

Hey Paul,

Initially when we first launched we did not accept UK players whilst we completed our soft launch but after 3-4 weeks of going live we started accepting UK players.

Just to clarify we are not a sister site of Guts, as we operate completely independently but we do currently share the same license, so essentially we are currently operating as a white label.
Also Guts are currently on the EveryMatrix platform whilst we are the first operator on the iGamingCloud platform. Hence, why we currently have different games.

I hope this helps and answers your questions.

Cheers,
Phil.

 

[Casino2014man]

I read this thread yesterday and thought I would give Betspin a try!

I am from the UK. I have to say, first impressions were brilliant, loved the sign up page, easy and straight forward.

The live chat page was a bit annoying as it did not fit properly on my screen so I had to make a workaround to actually see what was being said by the operator or myself!

However after depositing I was very frustrated and disappointed because the games played really badly.

I played Reel Rush for a while but every spin took about 10 - 15 seconds to complete. It was driving me mad because it takes the fun out of it, and it is so annoying to lose that way. Deposit went pretty fast. I am pretty sure it is not my internet connection either as I then went and played on another site which worked fine.

 

[Betspin - Phil]

I read this thread yesterday and thought I would give Betspin a try!

I am from the UK. I have to say, first impressions were brilliant, loved the sign up page, easy and straight forward.

The live chat page was a bit annoying as it did not fit properly on my screen so I had to make a workaround to actually see what was being said by the operator or myself!

However after depositing I was very frustrated and disappointed because the games played really badly.

I played Reel Rush for a while but every spin took about 10 - 15 seconds to complete. It was driving me mad because it takes the fun out of it, and it is so annoying to lose that way. Deposit went pretty fast. I am pretty sure it is not my internet connection either as I then went and played on another site which worked fine.

Hey,

Thanks for the initial kind words.

If you could send me a screenshot via PM of how the chat looks for you I will happily investigate that, as that doesn't sound right.

Also I am sorry to hear that the games seemed to be lagging for you. We have not received any similar complaints recently and everything has been quite stable but if it happens again please do let me know. Likewise if you send me a PM with your username I will happily review your account details to see if we can give you a bonus to try and give your luck a boost and also to compensate you for the initial bad experience that you encountered.

I look forward to hearing from you and hope you have a great day.

Thanks,
Phil.

 

[Casino2014man]

Thanks Phil

I have a quick bonus question.

If I deposit and accept a bonus, then win while using my cash balance, could I then forfeit the unused bonus and withdraw my cash winnings or is everything tied in?

I cannot see it anywhere in the bonus terms, and on live chat was told 'Your cash will be used first, but since everything is within a pot when accepting a bonus, you wont get any winnings if forfeiting the bonus.'

I just want to double check that is correct as that seems a little unusual and if so I won't use a bonus when I deposit!!

Thanks

 

[Betspin - Phil]

Thanks Phil

I have a quick bonus question.

If I deposit and accept a bonus, then win while using my cash balance, could I then forfeit the unused bonus and withdraw my cash winnings or is everything tied in?

I cannot see it anywhere in the bonus terms, and on live chat was told 'Your cash will be used first, but since everything is within a pot when accepting a bonus, you wont get any winnings if forfeiting the bonus.'

I just want to double check that is correct as that seems a little unusual and if so I won't use a bonus when I deposit!!

Thanks

Hey,

If you enter a bonus code when depositing, you must complete the required wagering before you can withdraw your bonus along with any accumulated winnings.
If you prefer to play without such restrictions you don't have to claim the bonus and can always contact me if you feel that your recent play should be rewarded.

I hope this helps.
Thanks,

Phil.

 

[asadzareef89]

knowledgeable customer service?

I joined betspins the first few days since they opened to the uk market, i am generally almost never in need of support and if i have a question i ask via email as not to have to sit and wait for a live agent to respond. As i'm generally a unlucky guy (lol), i thought of checking up my RTP% on most casinos which have been not so lucky for me. I simply email ''Could you please provide me my RTP % since joining the casino''

The reply

Hi Asad,

We dont have any bonus at the moment, but keep an eye on your inbox once in a while, we often send out bonus to our faithful customers.


Wish you a fantastic day.



Kind regards
Linette

Anyways after i emailed back explaining the question i did get a more accurate answer and my RTP currently stands at modest 85%,

Can't judge a casino on 10-12 deposits for luck but seriously phil, support staff working for a casino should know what RTP % is

Hopefully today my luck will change as its my turn to try betspin again later

 

[Betspin - Phil]

I joined betspins the first few days since they opened to the uk market, i am generally almost never in need of support and if i have a question i ask via email as not to have to sit and wait for a live agent to respond. As i'm generally a unlucky guy (lol), i thought of checking up my RTP% on most casinos which have been not so lucky for me. I simply email ''Could you please provide me my RTP % since joining the casino''

The reply

Hi Asad,

We dont have any bonus at the moment, but keep an eye on your inbox once in a while, we often send out bonus to our faithful customers.


Wish you a fantastic day.



Kind regards
Linette

Anyways after i emailed back explaining the question i did get a more accurate answer and my RTP currently stands at modest 85%,

Can't judge a casino on 10-12 deposits for luck but seriously phil, support staff working for a casino should know what RTP % is

Hopefully today my luck will change as its my turn to try betspin again later

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

 

[Tirilej]

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

Tell them to create an account here and make them spend some time reading.
I know other casinos that are doing that and their staff do know more than most.

I can for sure say that this forum isn't so well known as many think it is, and especially not amongst support in casinos.

 

[asadzareef89]

Tell them to create an account here and make them spend some time reading.
I know other casinos that are doing that and their staff do know more than most.

I can for sure say that this forum isn't so well known as many think it is, and especially not amongst support in casinos.

Not a bad idea, but i don't think any casino would pay their staff to comprehensively read forums

But a manual of regularly used words and their meaning should be given to them at their start date, just like when a company recruits u they give u a little book to get to know ur job better and kinda questions/problems u might face

 

[daenyboi]

Hi Asad,

Thank you for bringing this to my attention and please accept my apologies for the initial irrelevant response.
I will personally sit down with the guys to make sure that they all…

1. Understand what RTP% means
2. That they know how to check this moving forward

One of our long term goals is to have one of the best Customer Care teams in the industry.
Although we may not quite be there just yet, we do believe that we are making massive strides in this area with each passing day.

I would like to thank you for your input and please continue to give us your honest feedback as always.
Have a great day!

Cheers,
Phil.

You just got linette fired, hope your happy with yourself Xd

 

[asadzareef89]

You just got linette fired, hope your happy with yourself Xd

????? explain

 

[Dinahnana]

????? explain

I think it was a joke, no harm meant

 

[asadzareef89]

I think it was a joke, no harm meant

i know, the way to kill a joke is to ask the other person to explain which kills the whole meaning of it lool

 

[daenyboi]

i know, the way to kill a joke is to ask the other person to explain which kills the whole meaning of it lool

What do you need explained to yourself?

You showed their rep one support person in faulty manners, probably caused her to get fired or re-postioned. How bout that smartass



Still a joke btw, people learns karma at the age of 10. ***

 

[Casino2014man]

LOL some crazies around lately..

Anyway, having played more I have some more feedback regarding the site.

I have made lots of deposits in the last few days, and generally the site feel is good, very good.

I cannot say anything about withdrawals yet as I am on some insane losing streak I just cannot get out of.. Lost hundreds there yesterday keep trying to turn it around but can't

Is there a hot/cold metre for the slots anywhere, as I quite like those

But yeah, not many errors, and support are always there. The interface is nice too.

The one poor point for me is paying for visa deposits.. I know it is not a lot of money but it seems to be becoming the norm which I am a little afraid of!

All good otherwise so far

 

[spintee]

Yes the site is one of the best if not the best out there, Help is 2nd to none, I agree about the losing streak I had a small deposit the other day and built a nice balance for what I put in, Cut a long story short £135 playing 30p spins across a number of machines, A few 50p presses and NOT 1 bonus round, I did get a wild desire but paid 0,

Credit where's due low as we all no how they can turn around, & not long back I received an email with some free credit so went & took a look, There was £10 sitting in my account & managed to get balance over £100 after wager, I lost my bank card but had the option to do a bank transfer, Sent in a screen shot of my banking screen and live help approved it quicker than lighting, There was a bit of trouble due to putting in numbers in wrong place, But again help reflected thisand cash in my bank a day or two later,

There is a small charge, But so far live help and reps on here have been that good than you cannot put money on that kind of stuff, So a very small price to pay to no your in good hands + the hassle free gaming

I hope that streak changes soon for you,

LOL some crazies around lately..

Anyway, having played more I have some more feedback regarding the site.

I have made lots of deposits in the last few days, and generally the site feel is good, very good.

I cannot say anything about withdrawals yet as I am on some insane losing streak I just cannot get out of.. Lost hundreds there yesterday keep trying to turn it around but can't

Is there a hot/cold metre for the slots anywhere, as I quite like those

But yeah, not many errors, and support are always there. The interface is nice too.

The one poor point for me is paying for visa deposits.. I know it is not a lot of money but it seems to be becoming the norm which I am a little afraid of!

All good otherwise so far

 

[Casinomeister]

Well the 60 day BBF period has lapsed - all seems fine to me. Any dissenting viewpoints? Speak now.

 

[bruinsdude]

More than OK, these guys rock!

 

[shapesy]

great casino only slight annoyance is they need a full screen option on some slots

 

[Matti]

Theese guys are good to go