That's another issue I've had with them over the past week. This time I opted into the 'safari' promotion which offers you £100 bonus if you wager over £5000 within the month. I wagered well over £13000 however I have just been told I'm not eligible as I received freespins for another promo you're automatically opted into.
I'm pretty new to Betat and had no idea playing these freespins would mean losing out on this as I'm a fairly high roller. When I spoke with live chat I was as good as told tough cookie.
I understand every bonus has T & C's but this is just getting silly. I'm almost at the point of simply giving up with these companies because they don't look at the bigger picture. If I receive bad customer service I simply close my account and move on. I joined up with them as I heard good things but it's daft moments like this I hate.
I no longer have the energy to explain myself over and over again to customer service. I really enjoy the playing experience on Betat however customer service still leaves a lot to be desired.
I'm pretty new to Betat and had no idea playing these freespins would mean losing out on this as I'm a fairly high roller. When I spoke with live chat I was as good as told tough cookie.
I understand every bonus has T & C's but this is just getting silly. I'm almost at the point of simply giving up with these companies because they don't look at the bigger picture. If I receive bad customer service I simply close my account and move on. I joined up with them as I heard good things but it's daft moments like this I hate.
I no longer have the energy to explain myself over and over again to customer service. I really enjoy the playing experience on Betat however customer service still leaves a lot to be desired.