I've been asked to put the fire out
Hi All,
I think it must be the full moon in gaming these days. I'd like to just clarify a couple of things out and leave this thread to rest.
Firstly,
there is no money in dispute what-so-ever. The OP had deposited an amount of money and played them, losing them in the process, until he reached his KYC limits, which are €2,300 for deposits as per MGA regulation and as such he could not deposit further.
The OP then requested to increase that limit and was informed that he will have to be KYC'd in order to do so. Part of the KYC process is the Proof of Address. Now, the Postcode issue was resolved and was not actually the reason why the account was frozen.
I would like to point out that
we are in no obligation to forcibly accept deposits and should we wish to deny services to a user, we are allowed to do so, as long as we are respecting their winnings and/or withdrawals by law. There is no legal recruitment that forces us to offer gambling services to anyone that demands it. Seeing as there is no financial dispute, this is somewhat of a dead-end thread but its worth replying to due to the nature of what our investigation uncovered.
So, back to postcode. No issue there. We simply pointed the discrepancy and requested for the correct postcode to be supplied. This is really a non-sticking point in any case and far from a valid reason to not accept business from anyone.
The real issue is the fact that the screenshot of his payment method did not show his address which we require to do so to further insure that the wallet used belongs to the user in question. I cannot see why ayone would have an issue sending a Skrill screenshot with address included if they had already sent a proof of address and further, a Neteller screenshot was sent with address on it.
At that point in time, the OP has REQUESTED TO CLOSE HIS ACCOUNT if we do not accept the Skrill screenshot with the address blocked out.
OP: ...what the heck does it matter if my postcode is different
OP: okay
OP: than i will close my account
OP: either you can work with what you have or i'm not playing any more
I'm sorry but this kind of "take it or leave it approach" simply means that we will "leave it, thank you very much."
Now, during our security checks, another piece of information has surfaced that was more than interesting and the reason why I, personally, requested for the account to be closed. The OP in question has been accused for affiliate fraud in the thousands by a number of operators on a popular 2+2 poker forum. It is without a shred of doubt an account which belongs to the OP, and to avoid publishing his name here without Bryans consent i iwll send the link directly to Bryan so that he can act accordingly. If OP feels we are wrong, they i urge them to allow me to supply Bryan with the KYC docs they submitted so facilitate the definive evidence that indeed the OP is the same person that is being accused of fraud on said forum.
This is it from us, since there are no winnings in question and no monies in dispute, we consider this case closed.
Thank you
Igor