UPDATE
Can't let this rest for some reason because i think i am put in the wrong corner with that post
I played at one of the
32RED 4 casinos every day for the last 3 years until a few weeks ago, nowhere else. So you can assume that i had only praise for them over all those years otherwise i would have looked around much earlier.
There are always 2 sides to a story Dunover. How would you feel if after making $15K deposits in a few days and finally you see some good wins and you make a few withdrawals only them to be left pending day after day. On day 3 you then suddenly receive 100$ into your account and the rest is left pending. No explanation given. Would you not be annoyed??
You reverse it then and lose it all to the benefit of the casino and when you ask for some goodwill chips you get declined, even when they can see that the withdrawals were kept pending for days.
They were very quick to send me a PM regarding the post, but nobody until today explained to me why the withdrawals were not paid. Not a single word.
After some 3 months!!!! the matter has been actually looked into 2 weeks ago and i didn't have the time to crosscheck with my records. Hence, my update to this is a little late.
Jon looked into it after i had another issue with them regarding the DOTD at 32RED. I had made my last deposit past midnight and due to the time change end of March i did not realize it was past midnight until i checked my transaction logs, hence it would have qualified for the DOTD of the new day. I live in Bangkok and we do not change to daylight saving time here. This was on the 30/31 March, so just after the clocks were turned forward. I had lost the last of my deposits from that session and asked LiveSupport for some goodwill chips, which they declined. When i found out that i deposited after midnight, i asked whether they could credit me the 25% DOTD chips as goodwill, would have been
9$, which they declined as well. Wrote then a message expressing my disappointment to Jon and the pitboss and that's what got then the ball rolling to investigate the matter with those withdrawals.
Jon sent me a somewhat detailed withdrawal and reversal log and it looks like the withdrawals were made after the daily deadline. My records suggest different, that one of the withdrawals was just before the deadline and one just after. I asked payments/support at the time if they could process them together since their T&C's state "usually around 24hrs" which suggests it can be a little less than 24hrs but that did not happen.
But i give them the benefit of the doubt. Case closed. The dosh is long gone anyway.
Ever since the somewhat harsh post i made in this thread which got me the threat of legal action from Mark i have been excluded from the Slotmeister competition and as it looks now no more RED LETTER DAY bonus chips either. I used to get them twice every month, around 14th and around 28th, mostly 75$. The last 6 weeks the amounts went down already to just 32 chips, this week nothing!!!
So no more real reason to be loyal to 32RED, i get treated much better at other places where i deposit much less than i did at 32RED. The promos are neither exciting anymore. Let's to the maths: for 1300$ in deposits, i get 420 DOTD chips, total to play 1720$, if i stick strictly to the max amounts. Weekly matches are 1x100%, 2x50%, 3x25%, 1x10% = average 32%. Virtually ZERO extra chips, maybe some free spins at minimum value or a rubies top-up and i have to claim the DOTD with one deposit
Compare that to FortuneLounge where i get 2 x 3 days/week 50% up to 1000 for multiple deposits. So first i have 3 days to claim the maximum 1000 comps and i can make endless deposits and the 50% bonus will be credited automatically up to the max. So if i deposit 1300$ here, i get 600 bonus chips in 3 days, total to play 1900$. That is 180 extra comps for a lot more playtime
Plus extra chips from promos, free spins at least 0.02$ value @ 4 coins, extra comps from my personal VIP host. That puts my deposit/comp ratio to well above 50% if i do not deposit more than the promotional amounts, which i exceed quite rarely.
Payout times are the same as 32RED, 24hr pending, no flushing, no weekends, so there is no difference either to keep me loyal to 32RED.
Sorry that i wandered off from the original reason that i posted but once i started to write it all came out. Got it off my chest now. I have been in Sales and Customer Service for over 25 years but i never treated any of my customer(good or bad ones, nor easy or difficult ones) as poorly as 32RED has treated me in the past 4 months. I have to say now, they finally succeeded to get rid of me, congratulations 32RED and sayonara