Resolved BWIN closed my account after inquiring about cashout.

[Boris303]

Originally Posted by Boris303

Ok, so you say you see it as careless to give your real name when signing up for an account, because they might not be legitimate?

But isn't it careless of you to make sure your details weren't legitimate before you deposited there?

Ok fair enough, but you didn't answer my question.

I wouldn't have entered the incorrect information in the first place, but if i did, then i wanted to deposit there, i would have definitely got my names sorted out before i deposited anything there at all.

[big_mac]

Originally Posted by KostyaMarinov

Similarly, I HAVE lost money before on BWIN, and I did not dispute those charges on my card.

You didn't say anything about previous deposits, nor when they were; are you considering disputing those transaction(s) also?

Originally Posted by KostyaMarinov

In the future, please refrain from attempting to associate my actions as equal to fraud.

I am not accusing you of fraud. I said that the actions you made looked like attempted fraud; I can explain if you like....

It would be very easy for somebody to sign up and give false information. If they keep losing they can dispute the transactions, and if they mange to win they can claim it was just a mistake and provide all of the correct information and ask to get paid.

That would be fraudulent, but how can the casino tell that you are not one of those people?

[rockydyke]

I think most casino's look for a reason not to pay out if they don't have to. And you gave them one big reason. I would never give any name other than my own when signing up at a casino. Sorry you made that mistake but if I was the casino I would not pay you.

[KostyaMarinov]

I realize the mistake of not providing them my first and last name. This was my first online poker experience. I wrote them to correct the issue, and my account was closed. I've never disputed any loses, and I'm not disputing anything now, other than BWIN's reluctance to authenticate my identity. What is worse, is that I will be forbidden from using BWIN from now on, as I cannot just go and make another account - as that would be in voilation of their multiple account clause - so in reality, for seeking to correct this problem - I have effectively been banned from using BWIN's services in the future, as well as had my account balance confiscated - even though I am doing everything in my effort to resolve this situation.

That to me, is a bit extreme.

What do I expect Casinomeister to do? Nothing. However, this is a sportsbook forum, and I am lodging my complaint in regards to their customer service in the correct forum thread. The best I expect this forum to do for me is to read my thread, and to show off your right to opinion as well.

Thanks.

[vegetagirl2008]

Originally Posted by KostyaMarinov

No, I am not underage.

And I highly doubt your statement that no one tests a gambling site is correct.

I don't test a gambling site unless I am are using a free chip and I give the casino my real name as I might win at that casino. As you stated you have lost with BWIN so obviously you were not testing their site. So that statement you made is incorrect.

Well I hope everything works out for you.

[jas2587]

Originally Posted by KostyaMarinov

I realize the mistake of not providing them my first and last name. This was my first online poker experience. I wrote them to correct the issue, and my account was closed. I've never disputed any loses, and I'm not disputing anything now, other than BWIN's reluctance to authenticate my identity. What is worse, is that I will be forbidden from using BWIN from now on, as I cannot just go and make another account - as that would be in voilation of their multiple account clause - so in reality, for seeking to correct this problem - I have effectively been banned from using BWIN's services in the future, as well as had my account balance confiscated - even though I am doing everything in my effort to resolve this situation.

That to me, is a bit extreme.

What do I expect Casinomeister to do? Nothing. However, this is a sportsbook forum, and I am lodging my complaint in regards to their customer service in the correct forum thread. The best I expect this forum to do for me is to read my thread, and to show off your right to opinion as well.

Thanks.

You gave false information which is FRAUD you lost on all your deposits except for this 1 time that you won there for you notify them that you are some one else (( your real name))) how would they know

as for letting you deposit with the credit card it isnt like they are right there watchin you swipe the card an see what name is on that CC ((you type that info in)) they dont see the card

I doubt they even see any of this info until a player goes to do a withdrawel an then they check out the info id etc etc

an you got caught an are crying foul when you LIED to begin with

IMO you lose

Cindy

[maxd]

Hello KostyaMarinov,

Max Drayman writing, I'm the Player Grievance Manager at Casinomeister.com and the guy that handles the PABs.

In the last 48 hours you have posted a PAB, PMd me, and posted this thread in the forums all to get attention to your problem.

Normally I would say "make up your mind". If you had read the Pitch-A-Bitch FAQ you would have seen the section entitled "Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?" wherein you'll find:

A: Generally speaking, no, it is not a good idea. It's a long story but it boils down to this: a PAB is a private negotiation process and it works because it gives the casino people the best possible opportunity to resolve your issue calmly and fairly in talks with professional industry people without the burden of external pressures or influence.

A message posted on the boards is quite the opposite situation in that it creates a very public public-relations issue that the casino people generally feel forced to contain, or ignore, as best they can.

Because of the pressures involved a forum post on a given issue will usually derail any PABs that are in progress on that issue, and this is why we advise that forum posts be withheld until the PAB process has had a chance to run it's course.

We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

In other words in the case where the material was posted before the PAB was filed we will determine whether those posts would damage or thwart the PAB process before we decide if we will proceed with the PAB. In the case where the material was posted after the PAB was filed there is a very high probability that we will suspend or discard the PAB at that point.

So, in this case I'm simply going to toss your PAB, ignore your PM and wish you luck here on the forums.

If you have a problem in the future I suggest you take ONE approach to the problem at a time. Ask yourself a few questions:

1. Do I want this handled privately and (somewhat) formally? In that case a PAB is the method of choice.
2. Or do I want immediate help from the mods? There your PM makes sense.
3. Or do I want this as public as possible, the subject of open debate and I'll take my chances as to where it goes? That would bring us to a post on the forums.

Dumping your tales of woe anywhere and everywhere you can think of across the site only pisses people -- namely Me -- off.

Now you might say "Hey, sorry, new here. Only trying to get some action on my issue." In that case I'd say that the best response to not knowing what to do is not to do whatever you feel like or pops into your head. Ignorance is a mediocre excuse and a piss-poor reason.

Next time try asking a question and getting some guidance before you run around making a pest of yourself. As it is you've made a mess of things before people even get a chance to know you and offer the assistance that would normally be available to you.

Anyway, good luck with this. Your PAB has been discarded.

Regards,
Max.

[Nifty29]

However, when I made the account, my first and last name that I filled out was an online handle (I didn't see the importance of having this properly filled out!).

IMO this is the biggest bucket of BS Ive read for quite some time.

[maxd]

My thoughts exactly.

[Casinomeister]

Hi KostyaMarinov,

And welcome to the forum.

One thing about posting complaints is that you need to make sure you read and follow the instructions:

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

Do you PM Bwin? http://www.casinomeister.com/forums/members/bwin.html

This is how you get things done when taking on issues on your own. Post your complaint and then notify the casino rep. By not doing so only permits your complaint to linger or become a debatable item - nothing really gets done...

I've PMd the rep for you, so hopefully this matter will be taken care of soon.