ssayyed92 VS Jackpot Capital

The casino changed the rule the same day I played July 1st.

They admit the fact they changed the rule the same day, look at what they write me.

I am an old user there and never had any problem until I won big there.

The rule that was changed is the max bet rule - they added the same day I played July 1st max bet of 10 when you play with a bonus.

Not talking about that it is the casino responsibility to adjust the max bet size inside the software, it wasn't a welcome bonus but an ongoing offers they kept sending me and why to enforce a rule that was added the same day I was playing

I know for sure they added this new rule the same day because when I read the terms it wasn't there I remember it 100% and they admit that as you can see in the email below

Dear ...,

Thank you for contacting Jackpot Capital Casino Support.

We appreciate your feedback, however the decision to have your withdrawal and winnings declined and made void still stands.
We kindly ask that you refer to the terms and conditions on the website and see 9 and 24 Jackpot capital has the right to change/ modify the terms of use at anytime. You have agreed to these terms and conditions upon creating account.

Below is a link that should take you directly to the terms and conditions.




Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

I suggest you start here if you havent already https://www.casinomeister.com/forums/members/16052/

Wow never heard on the max bet rule at Jackpot Capital. Probably a move to wipe out the winnings from the enormous amount of ND bonuses they hand out.

They've actually made a few changes to their terms since the last time I looked, and who can blame them - I'm sure they have lots of people who take advantage of the free chips. Like me.

Well I think it would depend on when exactly this term was added. If it was AFTER the player deposited while the bonus was already in play then that term shouldn't apply and the player could try a PAB.

chayton said:

They've actually made a few changes to their terms since the last time I looked, and who can blame them - I'm sure they have lots of people who take advantage of the free chips. Like me.

Well I think it would depend on when exactly this term was added. If it was AFTER the player deposited while the bonus was already in play then that term shouldn't apply and the player could try a PAB.

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I think its the other way, they take advantage of us with all the ND chips. Can you imagine the # of Randoms and Large Balances that get capped at a 5x cashout, not to mention these ND large balances work right into the RTP.

They now just helped themselves make even more money with this new Max bet rule, because 95% of the people that bet large on ND surely dont know of the rule until they manage a cashout.

Sad situation.

Hopefully you can PAB and get more than just your deposit back, especially as you say that the max betting limit rule was changed AFTER you read and deposited.

Jackpot Capital cash out

The Jackpot Group has always been a honorable group except in the case of the 13,000 cash out. They are hiding under their rule that allows them to change terms and conditions at any time however if they always send out emails with their bonus, promotions and new games and post mailings, surely they could have sent out an email notification of their new cash out terms.

I sent private message to the link offered here...

https://www.casinomeister.com/forums/members/16052/


Lets hope I can update with positive results

goodglenn said:

The Jackpot Group has always been a honorable group except in the case of the 13,000 cash out. They are hiding under their rule that allows them to change terms and conditions at any time however if they always send out emails with their bonus, promotions and new games and post mailings, surely they could have sent out an email notification of their new cash out terms.

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I agree. Else one would have to read the T&C each time one wants to play with a bonus non deposit or otherwiseone would or should read T&C each time one plays with ND Bonus or for that matter any type of bonus.

I dont understand. JC I know for sure has the software capability to block one from playing non permissable games during a bonus WR play.
Certainally,for a max bet , that can easiy be installed
If it takes RTG to do that then its the responsiblity of JC to inform the players about the SUDDEN change in T&C. Nothing wrong with the change, but it appears deceptive which I am almost 100% certain was not the intent
AT the moment the OP is on the losing side and I think a compromise is in order here.

I took the time to read the new rules now too, and yes there have been changes.
A lot of people will start to complain soon I think, because they have never had any restrictions for how many nd bonuses you could claim between deposits, but now there is just one.
So the same rules as The Virtuals have, and they have a lot of them free chips too.

I know, it has nothing to do with the op's case, but the fact is that changes have been made that effects a lot of people, so there will probably be more complains. Valid or not we don't know.

The op says that they agreed that they had changed the rules the same day, but nothing in their emails says that. Just that they can change them whenever they want.
Yes, we are suppose to read the rules every time we play, but these kind of big changes should of course be told to us...in time.

ssayyed92 said:

The casino changed the rule the same day I played July 1st.

They admit the fact they changed the rule the same day, look at what they write me.

I am an old user there and never had any problem until I won big there.

The rule that was changed is the max bet rule - they added the same day I played July 1st max bet of 10 when you play with a bonus.

Not talking about that it is the casino responsibility to adjust the max bet size inside the software, it wasn't a welcome bonus but an ongoing offers they kept sending me and why to enforce a rule that was added the same day I was playing

I know for sure they added this new rule the same day because when I read the terms it wasn't there I remember it 100% and they admit that as you can see in the email below

Dear ...,

Thank you for contacting Jackpot Capital Casino Support.

We appreciate your feedback, however the decision to have your withdrawal and winnings declined and made void still stands.

We kindly ask that you refer to the terms and conditions on the website and see 9 and 24 Jackpot capital has the right to change/ modify the terms of use at anytime. You have agreed to these terms and conditions upon creating account.

Below is a link that should take you directly to the terms and conditions.

You do not have permission to view link Log in or register now.

Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.

Enjoy playing in the casino!

Yours Sincerely,

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As Chayton pointed out, provided the bonus term was not changed prior to the OP claiming the bonus and commencing play, then they have strong grounds to PAB imo. The rep here has been contacted first, which is the right move.

Of course there may be other relevant factors at play here, or additional correspondence between the casino and the OP that paints a clearer picture as to why JPC have confiscated the OP's winnings.

Given JPC's reputation and accreditation here, I would be surprised if the casino would apply the highlighted term above to a player who commenced bonus play prior to amendment of the term by the casino. I view such an action as deceptive, and it means that the casino can find an excuse not to pay a winning player whenever they feel like it, irrespective of the rules that applied when the player commenced bonus play.

Of course rules #9 and #24 allow the casino to amend T&C's at any time, that's not the issue. The issue is using such a change to penalise a player who commenced bonus play under a different set of rules. That's just plain wrong if it occurred.

The OP's post is not clear. Was the term amended before or after the OP commenced play with a bonus?

Can the OP please clarify this point?

BMWSTACK said:

I think its the other way, they take advantage of us with all the ND chips.

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Honestly? They don't force anyone to take free chips or bonuses, they don't drop them into anyone's account with no notice or slip them in when you're not looking. The only way to get a ND bonus is to claim it and the terms are always right there. If players don't want to deal with the restrictions of the freebies then maybe they shouldn't claim them.

Personally I've cashed out several times from free chips, even with the high wagering. And even though winnings are capped from freebies, I still appreciate a cashout of any sort, as I think a lot of players do. So I'll respectfully have to disagree with you on this. And I do mean respectfully.

So what if they won't let you claim multiple free chips, they're not a charity after all just handing out money to everyone. I'm surprised to be honest that it's taken this long for them to implement this term - after all even Virtual group - who are the free chip champions - have this rule.

That being said, I think that adding these terms and a max bet rule are important term that players should have been made aware of. Who looks at the terms every single time they play? Especially if they've been playing at the casino for a long time.

IMO the casino(s) could have sent a mail to all users or added a message in the message center that promotional terms have changed in an important way. Or even maybe putting a notice and a link to the updated terms in the coupon claim page in the cashier where people are more likely to see it.

Hydr0 said:

As Chayton pointed out, provided the bonus term was not changed prior to the OP claiming the bonus and commencing play, then they have strong grounds to PAB imo. The rep here has been contacted first, which is the right move. Of course, there may be other factors at play here, that the OP has not revealed.

Given JC's reputation and accreditation here, I would be surprised if the casino would apply the highlighted term above to a player who commenced bonus play prior to amendment of the term by the casino. I view such an action as deceptive, and it means that casino can find an excuse not to pay a winning player whenever they feel like it, irrespective of the rules that applied when the player commenced bonus play.

Of course rules #9 and #24 allow the casino to amend T&C's at any time, that's not the issue. The issue is using such a change to penalise a player who commenced bonus play under a different set of rules. That's just plain wrong if it occurred.

The OP's post is not clear. Was the term amended before or after the OP commenced play with a bonus?

Can the OP please clarify this point?

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If I were the OP I would file a PAB and have maxd/CM sort this out. Best not to post further .... JMO.

suzecat said:

If I were the OP I would file a PAB and have maxd/CM sort this out. Best not to post further .... JMO.

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I agree. Less is more, especially when the facts aren't clear.

Not saying anyone has but before this turns into a slate the casino thread again lets see if the OP PABs or if the rep gives any information. Not saying the OP is wrong but theres not a thing in the email that says they changed terms after the OP played like is suggested. If the terms had changed before OP deposited and played then the casino is in the right. Be interesting to find out exactly when terms changed tho.

paul7388 said:

Not saying anyone has but before this turns into a slate the casino thread again lets see if the OP PABs or if the rep gives any information. Not saying the OP is wrong but theres not a thing in the email that says they changed terms after the OP played like is suggested. If the terms had changed before OP deposited and played then the casino is in the right. Be interesting to find out exactly when terms changed tho.

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No suggestion has been made, only the IF was entertained ( arguably unwisely, and unnecessarily - but it's a forum )

No blame has been given to the casino either. There is no evidence JPC has acted in an unfair way. Was purely discussion.

Anyway, let's see what the rep says. My gut tells me JPC haven't done anything wrong.

Hydr0 said:

No suggestion has been made, only the IF was entertained.

No blame has been given to the casino either. There is no evidence JPC has acted in an unfair way. Was purely discussion.

Anyway, let's see what the rep says. My gut tells me JPC haven't done anything wrong.

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That's why I said not saying anyone has yet. But as its already been talked about reaching a compromise etc that's why I said better waiting to see as you have saw yourself from other posts that at times people decide the casino is right or wrong before any proof is given.

paul7388 said:

That's why I said not saying anyone has yet. But as its already been talked about reaching a compromise etc that's why I said better waiting to see as you have saw yourself from other posts that at times people decide the casino is right or wrong before any proof is given.

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Maybe we can ask someone to open livechat and ask when the rules were changed.
I can't do it right now but please, anyone?

paul7388 said:

That's why I said not saying anyone has yet. But as its already been talked about reaching a compromise etc that's why I said better waiting to see as you have saw yourself from other posts that at times people decide the casino is right or wrong before any proof is given.

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Unequivocally agree mate. Best to keep your hand off the holster, otherwise you're more likely to draw prematurely

Perhaps I should have saved that analogy for the DOA 2 comp

PS: for the ladies out there, sorry how that may sound. No X Rated connotation implied

Tirilej said:

Maybe we can ask someone to open livechat and ask when the rules were changed.
I can't do it right now but please, anyone?

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Wouldn't help, as CS would need to know precisely when the OP commenced bonus play. Obviously CS won't be discussing the OP's case with others for security reasons.

No doubt the truth will come out in due course

Tirilej said:

A lot of people will start to complain soon I think

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While I agree with your overall post, I really hope the above statement doesn't turn out to be true. Jackpot capital has no PABs in 5 years and no complaints on other mediation sites as well. It's nice to see a US facing casino with such perfect record, I really hope it can stay that way.

Hydr0 said:

Wouldn't help, as CS would need to know precisely when the OP commenced bonus play. Obviously CS won't be discussing the OP's case with others for security reasons.

No doubt the truth will come out in due course

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I wanted to know when THEY changed the rules and nothing else of course.

I ask them tomorrow

Tirilej said:

I wanted to know when THEY changed the rules and nothing else of course.

I ask them tomorrow

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No worries. I tried reaching them ~ 1/2hr ago, but no luck.

AmarrEmperor said:

While I agree with your overall post, I really hope the above statement doesn't turn out to be true. Jackpot capital has no PABs in 5 years and no complaints on other mediation sites as well. It's nice to see a US facing casino with such perfect record, I really hope it can stay that way.

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I completely disagree with this. If Jackpot Capital has wronged the OP then they deserve to to have reputation damage instead of keeping it perfect for the sake of being prefect. OP should actually not only file a PAB, but also further file complaints with other mediation sites like The Pogg, AskGamblers, and Gambling Grumbles to maximize his chance of this case succeeding. Afterall, $13000 is a huge amount of money.

That's all assuming if OP is a genuine player. OP you're not an AP are you? If you're an AP that's the end of my support for you. I hate APs. APs deserve to have their money confiscated by the casinos via any excuse the casino can make imo.

SuperSense said:

That's all assuming if OP is a genuine player. OP you're not an AP are you? If you're an AP that's the end of my support for you. I hate APs. APs deserve to have their money confiscated by the casinos via any excuse the casino can make imo.

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Why? Its not like their cheaters.