karamba.com

[barkersam]

Hi,

I am in a similar position to rafi. made a withdrawal request several weeks ago (18th May) but the payment is just listed as pending. Despite making numerous contacts with CS I am continually told that the matter is being escalated to the accounts department, however nothing ever happens.

I was wondering if you had any success in getting paid/ and how you went about it ?

Many thanks

[maxd]

There's a chance we can help you with it. Please read the Pitch-A-Bitch FAQ and if that looks like the way you want to go then file your PAB. There are some special hoops the casino will require you to go through but we can discuss that once I have your PAB.

Any questions? You can send me a Private Message here.

Regards,
Max D
Casinomeister.com, Player Complaints Manager

[chuchu59]

At least we got 2 lurkers to make their maiden posts.

[Karamba]

In regards to the case brought up in this forum, we would like to express our acknowledgement that the time frame taken to resolve this case, has been lengthened. Would like to clarify that this is due to some complications that occurred with the account and the process to issue the payment. We have contacted our client and explain the situation occurred with his payout.

This is a process that could take more time than expected, however our only main goal is to make sure that all the information is accurate to the maximum, so no further issues arise from the same situation.

Our client/s interests are part of our main concerns and to give our clients the best experience within our site, is a fundamental part of our philosophy as a company. In special situations like the one that just raised, our Compliance department have to initiate queries with correlated departments of our company and co-work with them in order to make sure the funds are being processed accordingly.

Our Compliance Department has now found a resolution, and the payout has been approved and sent to our client. We hope this meets his approval and we expect this situation not to be happening again.

Last, we would like to thank our client for his understanding, and again, we would like to apologize for any inconvenient caused.

Karamba.com

[chayton]

I see a future career in politics.

[Nate]

More like they are writing from a script... Very similar to the last post.

The process of getting players paid seems so technically involved with their compliance department...

Ah Well... Glad I don't play there

Nate