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Cassava have stolen 193 Great Britain Pound from me ! I made Pab against them but they havent answered
Some days ago they told me its due to the "bonus abuse ".
I have played 3 card Poker with 3 GBP Ante bets and Single hand Videopoker with 10 GBP .
They are rogue stay away from them
Jasminebed (22nd September 2009)
PAB guy at Casinomeister
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[Note: The OP's post originally appeared in the Cassava locked my account after ungrounded accusation of bonus abuse thread. Since it's a separate issue and unrelated to the original topic I split it off into it's own thread]
As I explained in my emails to you the situation with your PAB is that we were told by Cassava Operations people that they would no longer discuss player issues with us. So it's not that they haven't answered it's that they won't answer, ever, period, case closed.
See our Warning, Cassava Enterprises refuses to discuss player issues, for details.
Cassava properties are now listed on our "No Can Do" List.
Useful links: Accredited Casinos & Poker Rooms ~ Casino Reps ~ Warnings ~ Rogue Pit ~ "No Can Do" ~ Forum Rules
NEW! CM's Annual Awards: Best and Worst in Online Gambling for 2011
Pitch-A-Bitch Stuff: read the PAB FAQ, Submit a PAB (don't forget to read the FAQ!), or dig around in the PAB Archives.
Other stuff: Max's Blog (ICE reports, editorials, et al). Feeling generous? ... Max's Wish List at Amazon!
Ueber Meister
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If this is a FULL account, then it DOES rather look like they are not cooperating with the PAB service here because they KNOW they have no case in many of these situations.Originally Posted by heador112
Cassava have stolen 193 Great Britain Pound from me ! I made Pab against them but they havent answered
Some days ago they told me its due to the "bonus abuse ".
I have played 3 card Poker with 3 GBP Ante bets and Single hand Videopoker with 10 GBP .
They are rogue stay away from them
"bonus abuse" with regard to 3 card poker is placing BIG BETS relative to starting bonus, usually on the pair+. The bets on single hand VP DO seem a little large, as although I prefer the 4 hand MGS versions, my equivalent single hand bet is 5 GBP (20 GBP per round 4-hand).
In order to discuss this further, we need to know what you deposited, and what bonus you took. WE also need the terms for the bonus, since some cases are due to failure to read the rules.
Since Cassava have said they do not "do" PAB, there is no reason NOT to discuss the case here (unless you are progressing a complaint through eCogra for example, where it might be best to hold off other than to ask for advice).
The two Cassava complaints do rather look like they are operating a semi-rogue policy of auditing the gameplay of winners looking for reasons not to pay, rather than looking for clear breaches of terms or fraud. If they are being allowed to spread the net of reasons for "bonus abuse" too wide, on top of them being vague, then they will be more or less choosing who to pay, with little regard to the actual published rules - this is the territory of the rogue casino.
This should serve as warning to other players, who should remember the Lucky Ace farce where Cassava pulled "bonus abuse" on large numbers of players, and were found, in many cases, to HAVE NO CASE for non-payment of the player. BY REFUSING now to co-operate with outside dispute resolution services, they can "pull another Lucky Ace" on players, and NOT have to face scrutiny, nor have to issue apologies and repair their credibility as they did after Lucky Ace. Cassava are a HUGE enterprise, and can muster a sizable advertising budget. They have been around since online casinos were born, but this does NOT mean they cannot turn to the dark side and begin screwing players over.
Without the availability of arbitration, players are faced with using the courts, or gaming regulators, to pursue any complaints. Cassava are relying on the fact that whilst many players will complain, few will have the willpower to pursue a complaint on their own, and this is why they are afraid of allowing a third party such as the PAB service to help the player.
There are a HUGE number of cases where a player HAS attempted to pursue a complaint on their own, and has got NOWHERE in months, and along comes PAB, and the casino "all of a sudden" sees the entire issue as "an administrative error", and the resolution often goes the way of the player.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Experienced Member
I played only ante and raise bets no pair plus . I increased my Betsize on Videopoker because i was very unlucky with smaller bets . Im just happy i hit no royal flush......"bonus abuse" with regard to 3 card poker is placing BIG BETS relative to starting bonus, usually on the pair+. The bets on single hand VP DO seem a little large, as although I prefer the 4 hand MGS versions, my equivalent single hand bet is 5 GBP (20 GBP per round 4-hand).
In order to discuss this further, we need to know what you deposited, and what bonus you took. WE also need the terms for the bonus, since some cases are due to failure to read the rules.
I made a deposit of 100 GBP and received the 25 GBP Bonus from Racing Post Casino . After i had wagered enough the system released the remaining 75 GBP and i fullfilled the Playthrough for this bonus money and made a withdrawal of 293 GBP .
I havent violatet any bonus rules and played only allowed games . You can find their bonus policy here :
http://casino.racingpost.com/promoti...nus-policy.htm
I have read the rules before i startet gambling .
After i made my withdrawal i received a message from Cassava Enterprises :
Dear ......
, This is Merisa.B from the Operations Department at Cassava Enterprises (Gibraltar) Ltd., Cassava Enterprises manage operational services for RacingPostGaming. I am contacting you in regards to your RacingPostGaming account with username "......". David, please be advised, your account has been permanently blocked for serious security issues. Your deposit amount of $100, will be cashed out and paid immediately back to your Credit card account. This will beprocessed in accordance to our cashouts policy. In light of the above you are asked to refrain from opening further account with sites owned and operated by Cassava Enterprises (Gibraltar)Ltd, as these will also be blocked and any deposits not returned. We anticipate your cooperation.
Kind regards, Merisa.BOperations Department Cassava Enterprises (Gibraltar) Ltd. operations@cassava.net
Experienced Member
Since Cassava have said they do not "do" PAB, there is no reason NOT to discuss the case here (unless you are progressing a complaint through eCogra for example, where it might be best to hold off other than to ask for advice).
I have already contactet eCogra but Racing Post Casino is not approved by them so they couldnt help me .
The Gibraltat Regulatory Authority is my last chance to get my winnings
Ueber Meister
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"serious" security issues eh! Sounds like BULLSHIT.
Could you do us a favour though
Reply to Merisa, and ask for a FULL LIST of the sites operated by Cassava Enterprises so that you can comply with their request.
With this, you have them backed into a corner, as they do seem a little secretive about some of the sites they operate. IF they refuse to disclose this, then they are NOT enabling you to properly comply with the request, and this should strengthen your case with Gibraltar (especially if they miss out the Racing Post site). You could also complain to the owners of the Racing Post too, as they are the public face of the casino as far as PR impressions are concerned. This could be folowed by a complaint to the advertising standards authority if the Racing Post is advertising this casino for it's readers.
If you have contravened NO terms and conditions, you should then go ahead and submit a complaint to Gibraltar, and we will see how effective Gibraltar is at policing the sites it licenses.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
Jasminebed (22nd September 2009)
PAB guy at Casinomeister
Achievements:
If you get it, post it! I've asked for exactly that list several times and received exactly nothing in response.
From what I can tell they're in no rush to make that kind of info public since many of the sites that eventually refer their player complaints to "Cassava Operations" say nothing whatever about Cassava on their site(s).
Useful links: Accredited Casinos & Poker Rooms ~ Casino Reps ~ Warnings ~ Rogue Pit ~ "No Can Do" ~ Forum Rules
NEW! CM's Annual Awards: Best and Worst in Online Gambling for 2011
Pitch-A-Bitch Stuff: read the PAB FAQ, Submit a PAB (don't forget to read the FAQ!), or dig around in the PAB Archives.
Other stuff: Max's Blog (ICE reports, editorials, et al). Feeling generous? ... Max's Wish List at Amazon!
Jasminebed (22nd September 2009)
Moderator - Webmeister Section
Achievements:
I doubt very much Gibraltar will do anything. I say this from experience of working in the industry there for 5 years and having lived in Gibraltar for 6 years.If you have contravened NO terms and conditions, you should then go ahead and submit a complaint to Gibraltar, and we will see how effective Gibraltar is at policing the sites it licenses.
Cassava is one of the largest private employers on the rock and rightly or wrongly they have a lot of clout.
Jasminebed (22nd September 2009)
Not a Damn Huggin Bear
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I agree. Too bad to because Gibraltar's support for honest online gaming would have given the push for online gaming regulation a big boost worldwide.
However, most everyone that pays attention to these type of matters sees that Online Gaming Regulation and Enforcement in Gibraltar is/has been corrupted by cassava and their ilk.
One thing I can guarantee is that when 888.com/cassava attempt to come back into the States and partner with Harrah's my keyboard is going to be on fire as I write to the law makers and whatever regulatory authority ends up covering online gaming in the USA detailing cassava/888.com/777.com/supro/luckace's dirty dealings with players and affiliates. I hope you all will join me in this effort when that time comes.
Beware... Killer Teddy in the house...
Jasminebed (22nd September 2009), RobWin (21st September 2009)
Moderator - Webmeister Section
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The fact that Cassava will not mediate with respected third parties such as CasinoMeister when player disputes arrive shows their outlook. I mean even the likes of Ladbrokes who are much bigger in terms of revenue, profit and standing than Cassava would deal with CasinoMeister and other third parties in resolving player disputes.
Cassava's steam roller approach to everything from their history of dubious search engine optimisation techniques to their stupid 7 days pending withdrawal requirement ( is this still in force? ), is the reason I will not promote them or play at their properties.
They exude an arrogance that comes across that they ARE THE INDUSTRY.
Jasminebed (22nd September 2009), maxd (22nd September 2009)
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