Be Aware Cassava Enterprises refuses to discuss player issues

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Although Cassava-held properties have long been reluctant to deal with player issues submitted by third parties, such as ourselves, we have recently been told by their Operations Department that this is now company-wide policy.

Warning: Cassava Enterprises and all its properties have adopted a "no talk" policy when it comes to player issues. This means that they will not discuss player issues with outside parties, like us. Because of this players can expect no help outside the Cassava organization itself. This Warning applies to all Cassava properties including:
  • 21 Winners Online Casino
  • [strike]888.com[/strike] (see below for details)
  • [strike]888.com Poker[/strike] (see below for details)
  • 888sport
  • 888 Ladies (888ladies.com)
  • abcBingo
  • Addicted 2 Bingo
  • Banana Gold Bingo
  • BetJacks Bingo
  • Biggest Bingo
  • Bingo Bongo
  • Bingo Boudoir
  • Bingo Calling
  • Bingo Card
  • Bingo Dome
  • Bingo Fabulous
  • Bingo Gringo
  • Bingo Hearts
  • Bingo House.co.uk***
  • Bingo Nutty
  • Bingo Parlour
  • Bingo Scotland
  • Bingo Time
  • Bingo Wags
  • BingoHall.co.uk
  • Bingo-Ireland.com
  • Bingolicious
  • Casino-on-Net
  • CelebBingo
  • Champagne Bingo
  • Cheeky Bingo
  • Costa Bingo
  • Daily Record Bingo
  • Daisy Bingo
  • Easy Odds Bingo
  • Game On Bingo
  • Genie Bingo
  • Goldchip Poker & Casino
  • GPL Bingo
  • Happy Slots Bingo
  • icCoventry Bingo
  • Littlewoods Poker
  • Loquax Bingo***
  • Lotto24 Bingo
  • Lucky Player Bingo
  • Lucky Surf Bingo
  • LuckyAceCasino
  • LuckyAcePoker
  • Luv 2 Bingo
  • Moon Bingo
  • Net Palace Bingo
  • Offerx Bingo
  • OLBG
  • Online Poker Plus
  • Pacific Poker
  • People Bingo
  • People's Postcode Lottery
  • Play848
  • Plus Bingo
  • Posh Bingo
  • Prize Bingo***
  • Racing Post Casino & Poker (RacingPostGaming)
  • [strike]Reef Club Casino[/strike] (see below for details)
  • Rileys Poker
  • Safari Bingo
  • So Bingo
  • Sophie's Bingo
  • Spectra Bingo
  • SuproCasino
  • Tower Torneos

We will be adding Cassava to our "No Can Do" List shortly to inform everyone that we will no longer be accepting Pitch-A-Bitch issues related to Cassava Enterprises properties.

*** see below for additional information on these properties.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
We've been contacted by Loquax Ltd to inform us of the following:
[W]e (Loquax Ltd) are the owners of prize bingo, loquax bingo and bingohouse uk (they are white labels that Cassava manage).

If any player has an issue with these three sites and they contact you, then they and you are more than welcome to contact us and we will take an active interest in the issue.
I'll update the original post to reflect this info.
 

Webzcas

Winter is Coming!
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
Is John Anderson still a non exec of eCogra? Also were'nt Cassava and Microgaming the prime movers behind the formation of eCogra?

If this is the case, white labels excluded, why have Cassava not got all their properties eCogra accredited? As the stance they are taking with CasinoMeister and other sites, is that the players now have no recourse at the properties not listed with eCogra.

Bad move in my view.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Update: things have changed a lot in the past few months regarding Cassava properties. 888 and Reef Club have been Accredited (see here, Rachel888 is the contact person), others may be considered in the future. The original Warning has and will be amended accordingly.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Old news now but as it happened the Accreditation did not go well. The casinos were unable to comply with the Accred process on several counts including cross-marketing and PAB cooperation. The group was pulled from the Accred list after a few months.

Recently we've had to issue a caution regarding Cassava white-label non-cooperation: see Casino848 and Cassava whitelabels are off the grid.

Later: we've had to issue a Warning against 888.com and all Cassava properties: 888 and related properties are ignoring player complaints.
 
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