Bogus Complaint AllSlots won't pay my $865 back to my moneybookers account!

[rivalfan]

I'm very sorry, that i must open this thread, but if i make a withdrawal on any casino, i also want to get my money back on my last deposit method, which is even mentioned on the T&C from AllSlots.
But the problem is now, that they've transfered the money to my formerly click2pay account, which is closed (because they don't accept cashouts under €1,500.- = about $2,200), so i can't get the money from it now!
I told them more times, that i've made a withdrawal to my moneybookers account, like also the last 2 years, on which i've played on this casino!
But the live chat only told me the following:

"Our withdrawal policy states:" A withdrawal will first be processed back to the last deposit method used. If you have used more than one method to deposit, your withdrawal will be processed using one of the methods listed by priority:… 5. Click2Pay - 6. EziPay - 7. Neteller - 8. MoneyBookers"

Yes, i've used a Click2Pay account too, but my last deposit was made with moneybookers and i only used click2pay for one time, so why did they send the money to this account, although i could make a withdrawal to my moneybookers account in my cashier and i even got no information for this very mysterious rule!?

The money is now away, because i can't log in on my click2pay account and even if i could do this, i can't do anything with this money, because their minimum cashout limit!

I didn't get any answer from the Supervisor from AllSlots, although the live chat promised it to me, but nothing happens and my money is only lost!

I had never any problems before with this casino, but now it looks like, that they violate their own T&C which says for me exactly:

"A withdrawal will first be processed back to the last deposit method"

So what can i do now, because i don't want to lose the money and i also want not to call/see this casino as a roguish one.

thanks for your help!

[anniemac]

They have a rep listed here. Contact him through this site. Then if they are not rogued, Pitch a Bitch with Maxd.

Hope you get it worked out.

[rivalfan]

Originally Posted by anniemac

if they are not rogued

No, they're even on Casinomeister's Accreddited Mg Casino list.

It's the Jackpot Factory group.

[anniemac]

Thanks, Rivalfan. Then that's the way to go. First, contact rep. then Maxd if all else fails.

How did they deposit to Click2Pay if you account is closed? Would seem to me C2P should have kicked the money back to Allslots.

[rivalfan]

Originally Posted by anniemac

How did they deposit to Click2Pay if you account is closed?

That's really also a very good question, because normally they should not be able to withdraw money to any closed account, or am i false?

At first, thanks for your answers, but can you tell me, how can i find the rep from this casino here, or is there any list from the casino reps?
Maybe i must only look a little bit better on this side, to find it?

Edit: Ok i've found him now, because there exist another complain thread about this group: http://www.casinomeister.com/forums/...urnaments.html

Hope that i get a fair solution from him.

[maxd]

Originally Posted by rivalfan

... how can i find the rep from this casino here, or is there any list from the casino reps?

It wasn't clear whether you found the rep list. It's here: ==> I-Gaming Forum Reps <== click and go.

[rivalfan]

Thanks max-d, i've written the rep now.

[tim5ny]

Good luck on that.............that's alot of cash!

[RobWin]

Originally Posted by rivalfan

I'm very sorry, that i must open this thread, but if i make a withdrawal on any casino, i also want to get my money back on my last deposit method, which is even mentioned on the T&C from AllSlots.
But the problem is now, that they've transfered the money to my formerly click2pay account, which is closed (because they don't accept cashouts under €1,500.- = about $2,200), so i can't get the money from it now!

Well that is something that I think we would ALL like to know here !! How in the world could Allslots (Jackpot Factory) have paid this cashout back into an ewallet account that has been closed ??

I mean it is either closed or it isn't...which is it ??

Does this also mean that casinos can also go back into our ewallet accounts and remove money at will too ?? That casinos have access to our ewallet accounts that we have used to deposit with or receive payment back from them in the past ??

[catrina m]

I accidentally processed an inet payout to click2pay a few months ago.

I haven't used click2pay in 2 years, but thankfully I still had my login info.

I redeposited back to inet, so it worked out. Even though I am US, I can still log in to my click2pay. Do you remember your account info?