Winward Casino complaint

[Sue4]

Hi

This is my first post on the forum. Unfortunately it's not a good one!

I played at Winward Casino over a month ago now. They offered a bonus, which was put into my account on depositing. I had a great time here, and ended up winning $1400 profit. They did email me asking for ID documents which I emailed back to them. Then they emailed me back stating that my original deposit will be refunded back to me, and no winnings will be paid. I didn't understand at all, so asked them if they could explain a little better. I haven't played many casinos, and had never had this experience. They said that management didn't have to offer an explanation, end of story!! I was obviously very disappointed, so started researching the internet for other stories.

I came across this website, and saw that you could Pitch a Bitch. I did this, but unfortunately haven't heard back from anyone. I have emailed back a few times now, but nothing. I waited and waited, but I thought I may take up the opportunity of posting on the forum, for everyones feedback.

Also, Winward haven't paid me my original $500 back yet. I have emailed them, but the emails bounce back to me. Got onto livechat before, and they said they are not sure what's wrong. They can't help me, only the accounts and support section, but their contact details are not working! This is very frustrating.

I know it is the holiday season, but I just need to hear back from someone. It has been going on for over 6 weeks now, with no response from anyone.

Please help!

[maxd]

They don't have a representative listed here so I'll send something to their support people alerting them to this issue. Fingers crossed!

[aka23]

Confiscating winnings is not a big surprise, but they should have returned the deposit by now.

There is a warning on this site about Winward at http://www.casinomeister.com/rogue/n...ard_casino.php

On my site, I state:
"Winward has a poor reputation among the online gambling community and a high risk of problems...

Winward has an odd rule of only processing cashouts on Monday. You can submit your withdrawal any day. Winward will not process it until the following Monday. You are required to fax/email ID verification prior to cashout. Some players have had delays in cashouts. Winward has seemingly made excuses to delay cashouts such as needing to resend Neteller numbers. A good number of other players have reported a variety of other problems, a good portion of which relate to their birthday bonus. As stated above, some players have had winnings removed due to "management decision." The payment delays, rule changes, and other issues some have experienced are troubling. Support is generally poor and in some cases not knowledgeable about the casino's rules. Emails may go unanswered, so I recommend live or phone support over email.

The Winward T&C states, "Players who attempt to cash out any winnings prior to having met the wagering requirements will have the bonus canceled and the withdrawal request declined, this process cannot be undone." Note that this statement seems to apply to both winnings and your initial deposit. Players have reported being unable to withdraw their deposit prior to beginning the wagering. Instead the bonus is removed and withdrawal request denied. "

[lojo]

Just from personal curiousity I'll be paying close attention to this one as I had great hopes for Winward when their former GM was the Rep here and was 'cleaning ship'. He is now just a 'consultant' for the company and they may have reverted to the rogue-ways they were shamed here for in the past. I hope not.

[vinylweatherman]

I had the good fortune to get paid from the new player bonus, but with my final withdrawal of a mere $25 or so they just ignored all E-mails for over a year. (This was SOME YEARS ago).
When a "rep" came here, working through Jetset, they finally closed the case and paid the remaining $25. Since then, it seems they use this large $500 to $1000 bonus to lure the suckers in, but should you win they find ways of only returning the deposit. The problems seemed to spread to their bingo operations, and this lead to them being dumped into the rogue pit.
Since then, each thread about Winward has been a complaint.

Management Decision is not good enough a reason to not pay, a breach of terms has to occur before this kind of action is even considered. This leads me to think they are unable to justify the decision, other than you having won from the bonus, whereas it is designed to make winning impossible, therefore, you must have cheated.

[Sue4]

Well this doesn't sound good at all for me. They still haven't paid my original $500 deposit back so I really don't know what to do. This is obviously stealing, so how should I report this?? I have contacted everyone to do with that casino - their affiliate manager and their software provider, but no one will get back to me. I really need to get this money back.

Maxd, have you heard anything back yet?

Thanks

[lojo]

Thanks for the link aka. I have had a problem with this before: When I go to http://www.casinomeister.com/rogue/index.php and scan with my eyes, or do a control 'F' to find the listing, it isn't there. Nor is it here http://www.casinomeister.com/past_issues/index.php (prolly got lost in the fall cleanup)

[maxd]

Maxd, have you heard anything back yet?

Nary a peep I'm afraid.

[MissMD]

Hi Sue4,

I'm from Winward Group, pls PM or email me; malci (at) revenuegiants.com with your account details.

I'll help on this issue.

Cheers, Malci

[Sue4]

Well, thanks MissMD for making my original deposit of $500 go back into my Neteller account. It's a real shame I missed out on my big winnings.

I will never be playing there again, and recommend everyone else to stay away!

Thanks for everyones help and feedback.

Sue4