Winward Casino complaint

**bb28** · 14th January 2008, 12:44 AM

Originally Posted by Sue4

Well, thanks MissMD for making my original deposit of $500 go back into my Neteller account. It's a real shame I missed out on my big winnings.

I will never be playing there again, and recommend everyone else to stay away!

Thanks for everyones help and feedback.

Sue4

Well that sucks.....big time! I'm sorry that happened.

Did they say why? Maybe you should follow up with Max on the PAB and see if anything else can be done.

**lojo** · 14th January 2008, 12:50 AM

If you have your deposit back, you have nothing to lose by telling us the whole story. I just hate these threads that leave the community dangling.

I really want to know what happened, and I really want you to tell us your side of the story so Winward can respond.

Please?

**maxd** · 14th January 2008, 12:17 PM

Hi Sue4, I still haven't heard anything from Winward so I'm doing a little follow-up work here:

When did you submit your PAB?

Where you at any time given information (from the casino) as to what the problem was and/or why your winnings were not paid?

I ask because WinWard used to be on the "not recommended" list here for pretty much exactly the problems you are having. If they're up to old tricks again then perhaps re-listing them will be necessary.

**NextToYou** · 14th January 2008, 12:47 PM

Originally Posted by maxd

I ask because WinWard used to be on the "not recommended" list here for pretty much exactly the problems you are having. If they're up to old tricks again then perhaps re-listing them will be necessary.

I think they never stopped using these "tricks". I have been reading similar player reports from Winward all the time during past months. Some players just doesn�t know about casinomeister, so they don�t come here to complain.

**Sue4** · 15th January 2008, 09:08 AM

Hello, a long post, but this is the whole story.....

Maxd - I issued my PAB on 24th November 2007. I was sent an email with all my info in it.

I have pasted below what I explained on the PAB. Below that, is what they wrote to me in emails.

I signed up with this casino a couple of weeks ago, and played blackjack over a few days. I know some casinos dont allow blackjack to be played when they offer a bonus, but this casino allowed it with a higher wagering requirement. I had won 1412 profit at this casino, so was very happy. Before I made a withdrawal, I got onto livechat to make sure it was okay to do this. He said yes, I was allowed to withdrawal now. I requested a withdrawal, and a couple of days later, the casino emailed asking for ID documents. I gladly emailed them to the accounts department. A couple of days again later, they said they had received the files and filed them accordingly, but per management decision my account had been disabled, and my original deposit will be refunded back. There was no explanation in the email at all. I was very confused, so asked them why they had done this, after I had won a big profit. They said there had been fraudelent games played I only played blackjack, which was allowed, and the casino management doesnt have to give explanations. I told them I was very disappointed with their professionalism and service, and would be taking this further until my winnings had been paid. I havent heard back from them after that, and that was yesterday. I have also emailed their affilite manager, Revenue Giants, to see what they can do. I havent heard back from them either.

This was one of the emails sent to me regarding why I hadn't been paid, after me emailing them asking why I hadn't received my winning withdrawal yet:

Dear Sue,

Thank you for contacting us!

You will be receiving your money through Western Union, you account has been closed because Management did an investigation in your account and found some fraudulent games.

For further assistance so not hesitate contacting us back anytime.

Best Regards,
Andrew,
CSR WinwardCasino

I honestly only played blackjack, and that is all. They do allow this game, but are now saying it is obviously fraudelent. This is what I wrote back to the email above:

Hi Andrew

Thanks for getting back to me so quickly. I don't understand when you say fraudelent games. I played blackjack, but I thought that was okay? So will you be paying out my winnings? And how do you mean through Western Union?

Thanks
Sue Gianni

And this is what he responded with:

Dear Sue,

Thank you for contacting us!

Unfortunately when Management takes a decision of this matter they do not give explanations, they just checked there seems to be fraudulent games so we will send your deposit back to your Neteller account and the account will be permanently closed.

I am so sorry but there is nothing we can do.

For further assistance so not hesitate contacting us back anytime.

Best Regards,
Andrew,
CSR WinwardCasino

And after those emails above, I got onto livechat, but they couldn't do anything. Then after that, I kept emailing Winward support and accounting, but the emails bounced back for some reason. Meanwhile, I had got onto this site, and did a PAB. Then after awhile, I got onto the forum, and it has just gone on from there.

So that is the whole story. It may seem that something is missing, but Winward gave no explanation, end of story!! I am very disappointed still, but glad for all your feedback and comments, and help.

**maxd** · 15th January 2008, 05:31 PM

As you've probably gathered MissMD is now repping for Winward. She has said she'll get an answer for you and I suggest we give her a day or so to do her thing.

**Fleur-De-Lis** · 17th January 2008, 12:31 AM

OMG.... just how common is this - for a casino to refuse to pay out winnings? What a shame.

**lojo** · 17th January 2008, 12:38 AM

Originally Posted by Fleur-De-Lis

OMG.... just how common is this - for a casino to refuse to pay out winnings? What a shame.

Stay with the casinos listed here http://www.casinomeister.com/casinos.php and you'll be fine

If there is ever a misunderstanding you have Max and Bryan helping you with a quickness!

**Sue4** · 23rd January 2008, 08:15 AM

Hi everyone

Well, doesn't look like I will be paid my $1442 in winnings at Winward. Sounds like they have thrown my account in the bin! From the posts on here about this subject, it sounds like they are a very suss casino. Are you (casinomeister) able to put them on your blacklist of casinos, and warn people away?

**lojo** · 23rd January 2008, 09:22 AM

Originally Posted by Sue4

Hi everyone

Well, doesn't look like I will be paid my $1442 in winnings at Winward. Sounds like they have thrown my account in the bin! From the posts on here about this subject, it sounds like they are a very suss casino. Are you (casinomeister) able to put them on your blacklist of casinos, and warn people away?

Has Max actually given you a result, or... ??? The thread is still marked [In Progress] as of your post. Hope it's just frustration on your part and there is still hope for your winnings to be paid.