Winward Casino complaint

[BingoT]

Your sure Wrong because i'll wait for some reply from that casino.
I don't like drama before the show starts.
This will be my last until I hear more from MD or Monica
I have better places to talk about

considering You love all the attention your getting I will leave it up to You.

Your a go getter this is right up your alley.

Originally Posted by RobWin

Lets see how long the wait will be here now before MD or Monica comes in here to answer to this thread now that Max has changed the title on "28th March 2008, 07:36 PM"...clocks ticking...and as far as the drama goes there's plenty of that in this thread with the 30X Wager requirement that Winward wants to impose on Deposits Only !!!

Maybe you could alert them to this thread BT...since they apparently respond so fast for you...

[Sue4]

I am so sorry everyone for this late response. I have been overseas on a 4 week holiday, and didn't have access to my emails. I didn't realise so much would happen while I was away, because it didn't look like I would hear from Winward again.

Checking my emails the other day, I did receive one from their accounting department, and this is what is said:

Dear Sue Gianni,

We have investigated your account again due to internal request from Malci, which was concerned about the reason we decided to close your account, we explained her and we also decided to inform you on our decision.

We have a specific finance and fraud division that go into many details and we are linked to several casino groups world wide that share information (black list/fraudulent players/bad credit report/IPs etc), and we were alert on your account. Therefore, once the information was confirmed to match yours, we have decided to take immediate action and permanently close your account, this will be the case in any of our network as they are all linked to the same security system.

Due to the above investigation outcome and according to our rules and regulations, all deposits you made were fully refunded, ($500 Neteller) and the winnings were removed as per our T&C statement. This decision was also revised by upper management which agreed to terminate your account.

We apologize for any inconvenience and confirm that your deposit money was returned to your Neteller account in full and your account closed.

For any additional assistance or comments please contact us at accounting@winwardcasino.com or give us a call at our toll free number 1-800-274-7345, E-Fax: 1-703-991-8879.

Regards, George Puttman


So I can tell you now, I am not a fraud player. I have only just really started, and play occasionally. Anyway, that be another one of their excuses not to pay. I have received my original $500 back, but my winnings have been lost.

We can obviously resolve this situation now, because we know the outcome. I do apologise again for the late response. I never meant to leave and not let you know how it all went. Hopefully everyone has learnt not to play at Winward though!

Thanks everyone for your outstanding help and feedback.

Sue4

[winbig]

bad credit report

Since when do casinos look up credit reports...

[RobWin]

Originally Posted by winbig

Since when do casinos look up credit reports...

They don't unless you are requesting a line of credit...what a crock that is and they still don't tell Sue what the hell the real reason is...just a lot of damn double talk...

[maxd]

Originally Posted by Sue4

I am so sorry everyone for this late response. ....

Thank you for updating us on the situation, although I had suspected that their decision had been something like this.

[ugaboga]

Sue, the whole lot of them (winward) deserved to be thrown into the big pit just outside Kalgoorlie!

[winbig]

yep...so is it rogue time yet?

btw, we're gonna hold you to your promise, max

That said, I promise to change it back to the original if nothing meaningful results from having changed it.

[sdaddy]

I concur that the casino's response here is unacceptable, and warrants further sanction. As I suspected, they have been deliberately vague as to what exactly the player did wrong that justified confiscation of her winnings. In fact, it's not even clear whether this was about actual fraud committed by the player or just simply a case of bonus abuse.