I won 2000 Pounds there playing Video Poker and slots.
Videopoker counts 10% towards the wagering.
They tell me the following by email and chat - if you play Videopoker the wagering counts but you can only lose in the game, if you win in the game the winnings will be confiscated at the end.
I asked them and verified I am hearing it right and they say yes, it is in the terms and condition - to lose in the game is fine but every winnings from the game will cause the winning from the game to be confiscated.
I was shocked from their answer but then I found that indeed it is written in the terms and condition, what is this all about, are they out of their mind ? this is cheating and they stole the money simply by cheating terms.
This is what the terms say
Only winnings, which are received by playing with a bonus in games which contribute 100% to the wagering, are cashable
I asked them to play with the winnings from the videopoker while it is not cashable let me play with it but they refuse, they confiscated the winnings
They didn't credit the account with the winnings for me to play it in a 100% game, they didnt refund the deposit, the just took the money for themselves.
They should pay in full because it is either you say a game allow to play and count and then winnings and losses count or you say a game is not allowed but to say allowed but you can not enjoy the winnings just to lose in the game is pure cheating.
It is like writing in the terms, we are allowed to cheat.
Videopoker counts 10% towards the wagering.
They tell me the following by email and chat - if you play Videopoker the wagering counts but you can only lose in the game, if you win in the game the winnings will be confiscated at the end.
I asked them and verified I am hearing it right and they say yes, it is in the terms and condition - to lose in the game is fine but every winnings from the game will cause the winning from the game to be confiscated.
I was shocked from their answer but then I found that indeed it is written in the terms and condition, what is this all about, are they out of their mind ? this is cheating and they stole the money simply by cheating terms.
This is what the terms say
Only winnings, which are received by playing with a bonus in games which contribute 100% to the wagering, are cashable
I asked them to play with the winnings from the videopoker while it is not cashable let me play with it but they refuse, they confiscated the winnings
They didn't credit the account with the winnings for me to play it in a 100% game, they didnt refund the deposit, the just took the money for themselves.
They should pay in full because it is either you say a game allow to play and count and then winnings and losses count or you say a game is not allowed but to say allowed but you can not enjoy the winnings just to lose in the game is pure cheating.
It is like writing in the terms, we are allowed to cheat.