Shark Casino: "Multihand VP is not considered Video Poker"

[sram1982]

I played one of their holiday video poker bonuses, which was labeled for play on Video Poker. I won money off of it and requested several cashouts. I sent in my id, a bill, and the form they wanted me to fill out.

I logged into my account several days ago to see the cashouts were declined. When I asked their live support why, the answer I got is attached....


So he went on to claim that somewhere in the T&C it says that multihand video poker is not considered video poker, even though he could not show me where it was.

Since Video Poker is a category of game (even one listed directly in their software) and never refers to single line, this is an obvious attempt to seize my rightfully earned winnings. I played no games besides single line and multiline video poker, and I am entitled to my winnings.

What should I do? How are these guys not rogued yet?

[dc9999]

More shenanigans from yet another RTG licensee.

Again, the frequency and scope of these types of blatant attempts to rip off players at RTG sites is almost beyond description.

QUESTION: WHEN IS RTG GOING TO REMOVE THEIR CUMULATIVE HEADS FROM THE SAND AND START ACTING TO STOP THIS BS!!!!!

To the player: If this doesn't get resolved soon, you can PAB here with Bryan, and also try emailing www.hastingsbv.com which we have been told, will be setting up a "formal" dispute link in the near term (but I wouldn't hold my breath..)

Failing that, you should know that the ground swell of international players fed up with Realtime Gaming and their large stable of below board operators has reached almost epic proportions.

I'll keep you updated, but there should be a major "come-uppance" in late January for these folks if they don't get their s^&t in gear by then...

Good luck, and don't let Shark Casino screw you!

[liquidsoap]

What an excuse...
Its got video poker in the name...
Shark when will you grow up?!?!??!

[Mousey]

sram, there is a Shark rep registered here. You might like to PM him. Go to the contacts list and scroll down till you see phynqster.
http://www.casinomeister.com/forums/showgroups.php

Good luck.

[winbig]

There's only one page that comes up via google by searching for "multihand"; and that's the 'winners' page. Obviously it's a rule they just made up.

[lnspin]

Ive heard much bullshit in the past but this one takes the cake ,

[BBKPoker]

shifty move by a shifty casino.

[Slotster!]

Absolute classic!

"Oooh, sorry you can't play 9 line slots on that slots bonus - it's for 3 line only... Sorry about that!"

I can't believe this is as blatantly absurd as it seems. If it is the case, surely this casino should be rogued beyond all rogueness! Funny!

[dc9999]

Hey, just when you thought the RTG licensees couldn't get any more bizarre, and this post was off the hook, get a load of this from a recent entry right here at Casinomeister from a new member "digkas":

Powerbet... is asking that I provide them with a greek utility bill that is in English.

That's odd, because most RTG casino PLAYERS think that their T&C's are greek to them!

OK, coupled with the "multi-line poker isn't really poker" BS from Shark, I reluctantly must agree that these two reasons even trump my own (and still unresolved for four + months...) incident with Crystal Palace.

One would think the execs at Realtime Gaming would be getting a tad concerned about their long term (or even short term) viability right about now. Since all online casinos that wish to do business in the United Kingdom are likely going to need to be formally "certified" by Fall 2007, I would gather the UK Gaming Commission won't be very willing to granting licenses to bad operators with a DOCUMENTED history of consistently screwing players.

Keep up the pressure!

[Slotster!]

Originally Posted by dc9999

Powerbet... is asking that I provide them with a greek utility bill that is in English.

Classic!