Rushmore Group

[Pinababy69]

Hey Bryan, I know you've been busy, and away and so on. I was going to send you a PM, but thought it may be better to post it here, to keep it fresh in your mind. There have been numerous threads in the last month or two regarding Rushmore/Slots Oasis/Cherry Red and the payment delays at all of them. I haven't been to the GPWA, but apparently affiliates are also experiencing delays in commission payments. See this thread for reference, post #17 and on:

http://www.casinomeister.com/forums/...l-again-2.html

It hasn't helped matters that Louise had been ill and off work for a while, as she seemed to sometimes be able to expedite matters, at least for the players here at CM. But she made a post in one of the threads a few days ago that is a bit worrisome, and has fuelled speculation of possible cashflow problems with this group. It is post #132 on this page:

http://www.casinomeister.com/forums/...tml#post317789

Hey Laurie,

Nice to see you around - I hope you are well.

The checks are being sent out now by our processing company. They are sending the biggest batches they can, but can not send out all at once, so some people who had checks approved later on last month will need to wait a little longer than those who had checks approved nearer the beginning of the month. Wires are pretty much fine also, with a little catch-up/slight delays for the earliest approved people waiting.

Concerning e-wallet accounts - Most methods are fine now and have been sent. The only delays we have (which will be cleared within the next 48 hours) are with UseMyWallet - Most withdrawals have been sent according to the date on which they were requested - We are now waiting for more funds to arrive in our account so that we can send out the rest.
Thanks for everyone's patience.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

It's not an issue of U.S. players and processing, as it has affected players from all over. I know you can't and don't read every thread/post, and wanted to make sure you were aware of all of this. I was hoping you could add it to your "to do" list.....maybe find out what is going on with them? I think alot of posters here just assume that you know about all these threads, etc. and I don't know if anyone has filed a PAB, etc. My thoughts were that you can't deal with it, if you're not aware of it. I don't even play there myself, but there are alot of posters from here who do.

Thanks.

[Casinomeister]

Gotcha - sending an email to the operator now.

[Casinomeister]

For the record, I did contact them on the 20th right before I left, and they admitted that there were some delays, but most if not all of the payments had been processed.

[Pinababy69]

For the record, I did contact them on the 20th right before I left, and they admitted that there were some delays, but most if not all of the payments had been processed.

Okay Bryan....like I said, just wanted to make sure you were aware. It just seemed that every few days, there were new threads and posts regarding them, and very few answers from the rep as to what was going on and exactly what the delays were. Alot of people were questioning their accreditation here (including myself), and I didn't want this to be one of those things that blindsided you, lol. Thanks again.

[RobWin]

Gotcha - sending an email to the operator now.

Bryan, here is the summary link list of five separate threads here at Casinomeister of player complaints regarding slow payment issues over the past two months regarding this group and the lack of response from the management regarding those stalled and delayed payments. Just incase you're not totally aware of all these threads.

http://www.casinomeister.com/forums/...tml#post309366

http://www.casinomeister.com/forums/...tml#post310308

http://www.casinomeister.com/forums/...tml#post312994

http://www.casinomeister.com/forums/...tml#post313558

http://www.casinomeister.com/forums/...tml#post317139
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[RobWin]

On another note regarding all those threads, I think several of them could have been avoided if someone in management there at The Rushmore Group would have only come on here and made a legitimate statement regarding the real reason behind all the delayed payments.

No offense to Louise here as I believe she is only the messenger as she has also stated a couple of times that she would "let management know" or some similar response to that affect.

I also believe that most of the player community for the large part would have been satisfied with an accurate or legitimate statement similar to: "We are currently experiencing processor issues and are looking for new ones" or there again, something along those lines or similar depending on the issue of course.

It absolutely does no one any good at all, neither the player or the casino in question when there cannot be open lines of communication and total transparency regarding issues such as these. Worse still, it looks real bad on an "Accredited Casino" not to be more transparent IMO.
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[dcpam39]

It's hard to be transparent if the issue is cashflow, which Louise alluded to, as Pina highlighted in her post above. Vinlyweatherman made very specific comments in response's to Louise post of "waiting for more funds to arrive in our account", and Louise did not respond. I may be completely wrong, but i have made the assumption that they had (have) problems with cashflow.

Why would they risk their reputation, and not be more forthcoming, if it was something as common (for U.S. targeted casinos) as having processor issues?

Pam

[chuchu59]

I am 99% sure there are cashflow problems with this group as they couldnt come up with any other reasons for the delay. Now even if they can come up with payments soon, there have already been serious delays of payment to many players so does should the accreditation to this group be withdrawn? Bearing in mind that many players, especially newbies, take the accreditation list seriously when deciding where to play I suggest that this group be at least temporarily removed from the list unless they can provide solid assurances to Bryan that the worst of their problems are over and that they have taken steps to prevent recurrences. This will be difficult, however, so maybe Bryan really has a tough decision on his hands.

[Casinomeister]

Just a general comment - merchant accounts don't have unlimited funds and have to be credited on a continuing basis. This is not necessarily a "cashflow" problem but just the way the system is set up.

[bb28]

It just doesn't make sense that they wouldn't address whatever the problem is. It's clear as a bell to anyone reading the recent threads that the lack of a clear and concise reply as to what exactly the issue is would lead to all this speculation. How can they expect anything less?