Rushmore Group

[footdr]

I am hopeful that everyone will eventually be paid. But, I feel an obligation to players to say that after several years at playing Rushmore with no delay in payment that it is clear they have some type of issue at this time. CS blames it on the increased number of cashins but I don't believe that can really be the reason as so many payments are being delayed. I hope CM can get some up-to-date information. I have a pending cashin and will post outcome when paid (or not paid) .

there are posts regarding delays on other forum websites also.

[chuchu59]

Louise has stated that some of us are 'jumping in the bandwagon' and making the situation worse than it really is. To a certain extent she is right as this would be akin to a run on your local bank and if everyone withdraws their deposits at the same time, the bank can easily go bust. However, if they are no cashflow problems (which is hardly believable) then she should clearly spell out the problems.

I think we have given her ample opportunities to defend Rushmore. The situation is no more clearer than it was months ago. I am sorry to say that this is certainly a case of 'cashflow problems'. But wait, it could be worse. There might even be financial problems with this group. Normally, cashflow problems are only temporary. This has been dragging on for far too long.

[AuntieIdiot]

I requested 2 withdrawals from Rushmore on September 15, one for $4000 and the other for $1000. The $1000 withdrawal was paid on September 17 and the $4000 is still pending. I don't understand why the $4000 wasn't paid first (it was requested first). I will post when the remaining $4000 gets paid.

[AuntieIdiot]

I requested 2 withdrawals from Rushmore on September 15, one for $4000 and the other for $1000. The $1000 withdrawal was paid on September 17 and the $4000 is still pending. I don't understand why the $4000 wasn't paid first (it was requested first). I will post when the remaining $4000 gets paid.

Just wanted to update the status of my withdrawal...I had made a small withdrawal earlier in the week so my $4000 withdrawal couldn't be paid (would have went over the $4000 weekly max), thats why the $1000 was paid first. I have been paid another $3000 and the remaining $1000 will be paid in a week. (Thanks Louise!)

[GGW Laurie]

Maybe its getting better , i sure hope so as i miss playing there.........i will most likely start playing there again as they seem to be trying to get this all under control, i would imagine this has not only been a headache for the players but also for Louise herself........imo..........laurie

[silkprint]

I do too Laurie ...I got a lot of play there for the money

[Louise]

Hey all,

Hope everyone's enjoying the rest of their weekends (for what is left!).

I have been informed by the withdrawals department that all e-wallet withdrawals are now up to date, so thanks for everyone's patience and sorry for those who experienced delays. All checks and wires are now up to date also, however, the last delayed batch (for player's currently waiting just over the 10 business day wait) are currently on their way to players so won't be received until mid-week this week coming.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[footdr]

footdr: Hi, tommorrow is 7 days since requesting my withdrawal which was approved on Sept. 17 still havn't received payment to my quicktender acct.
footdr: was told would receive today but didn't
Lucy: it takes 6-10 business days to arrive with you.
footdr: never, have always received same day approved
footdr: has it been paid or not
Lucy: I can see that it was approved. I don't have access to the withdrawals department so I cannot tell if it has been transferred to you or not.
footdr: who can
Lucy: All I can do is email them and ask them if there has been a delay. They will be in the office in 8 hours time.
footdr: what is cashiers email address
Lucy: the withdrawals department is withdrawals@rushmorecasino.com
footdr: ok, I will also send a follow-up, thanks

Obviously there are issues we are no prive to. I have ALWAYS been paid same day shown as approved to my QT account. Including my very first withdrawal at the the Casino.

Not a complaint but FYI

[Louise]

Obviously there are issues we are no prive to. I have ALWAYS been paid same day shown as approved to my QT account. Including my very first withdrawal at the the Casino.

Not a complaint but FYI

Hi footdr,

I apologize for the misinformation you received - This is not correct. E-wallet withdrawals are approved and sent (also received) within 2-3 business days from time of request and do not take 6-10 days to reach you.

I've contacted the withdrawals department to see why your funds have not reached your UseMyWallet account, even though your withdrawal was approved, and will be in touch within the next few hours.

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

[Louise]

Just confirming that this has been solved and apologize for the accounting error. The funds have since been sent to footdr's UseMyWallet account.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.